Provision record
Fly.io · Fly.io Privacy Policy · View original document ↗

Indefinite Data Retention for Inactive Accounts

Medium severity High confidence Explicit document language Unique · 0 of 352 platforms
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Document Record

What it is

The policy states that Fly.io does not automatically delete inactive accounts and will retain associated User Personal Information indefinitely unless the user takes affirmative action to delete the account or requests deletion.

This analysis describes what Fly.io's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision requires users to take affirmative action to trigger data deletion; absent that action, the agreement asserts Fly.io retains account data without a defined expiration period. This default retention posture may require evaluation under GDPR storage limitation principles and CCPA deletion rights obligations for affected data subjects.

Recent Activity

This document changed recently

Medium Aug 7, 2026

The updated policy now explicitly discloses that Fly.io uses third-party fraud-prevention services that collect device and browser signals (such as device identifiers and browser fingerprints) when you create an account or sign in. The policy states this data collection is mandatory and cannot be opted out of, distinguishing it from analytics collection, which remains optional. The company asserts its legal basis is its legitimate interest in protecting the platform and its users.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this clause, User Personal Information associated with inactive accounts is retained indefinitely unless the user logs in and initiates account deletion through the dashboard or contacts support. The agreement states that full profile deletion occurs within 30 days following a deletion request, subject to legal retention obligations.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Log into your Fly.io dashboard, navigate to Account, select Settings, and click Delete Account. The policy states full profile deletion will occur within 30 days.
  • Delete Your Data
    Email support@fly.io with the subject line Privacy Concerns to request account or data deletion directly.

Cross-platform context

See how other platforms handle Indefinite Data Retention for Inactive Accounts and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don't automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.

Excerpt from Fly.io's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: This provision implicates GDPR Article 5(1)(e) (storage limitation principle), which requires personal data to be kept no longer than necessary for the specified purpose.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Fly.io Privacy Policy
Entity
Fly.io
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-016161
Document ID
CA-D-00688
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7b088457a7650aebc6c3d2148a9feb8df76a3839f92e7594fa35251c10c942a0
Analysis generated
May 7, 2026 18:51 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Fly.io
Document: Fly.io Privacy Policy
Record ID: CA-P-016161
Captured: 2026-05-07 18:51:54 UTC
SHA-256: 7b088457a7650aeb…
URL: https://conductatlas.com/platform/flyio/flyio-privacy-policy/provision/CA-P-016161/indefinite-data-retention-for-inactive-accounts/
Accessed: Aug. 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Fly.io's Indefinite Data Retention for Inactive Accounts clause do?

This provision requires users to take affirmative action to trigger data deletion; absent that action, the agreement asserts Fly.io retains account data without a defined expiration period. This default retention posture may require evaluation under GDPR storage limitation principles and CCPA deletion rights obligations for affected data subjects.

How does this clause affect you?

Under this clause, User Personal Information associated with inactive accounts is retained indefinitely unless the user logs in and initiates account deletion through the dashboard or contacts support. The agreement states that full profile deletion occurs within 30 days following a deletion request, subject to legal retention obligations.

Is ConductAtlas affiliated with Fly.io?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Fly.io.