“If you contact us, by email, text message, phone call, or otherwise, in addition to any personal information we may receive, we may record and store the contents of those communications ourselves or using a third-party vendor.”
This analysis describes what FanDuel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who contact FanDuel through any channel should expect that the full contents of those communications may be retained by FanDuel or a third party, with no stated limit on retention duration or purpose.
Any communication you send to FanDuel — by email, text message, phone call, or any other means — may be recorded and stored by FanDuel or a third-party vendor.
How other platforms handle this
When you communicate with us, such as via emails, customer service requests, survey responses, website chats or social media posts, likes, or messages, we collect the content of your communication.
When you create User Content, we may upload or import it to the Platform before you save or post the User Content (also known as pre-uploading).
We use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process)...
"If you contact us, by email, text message, phone call, or otherwise, in addition to any personal information we may receive, we may record and store the contents of those communications ourselves or using a third-party vendor.Excerpt from FanDuel's Privacy Policy
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
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Users who contact FanDuel through any channel should expect that the full contents of those communications may be retained by FanDuel or a third party, with no stated limit on retention duration or purpose.
Any communication you send to FanDuel — by email, text message, phone call, or any other means — may be recorded and stored by FanDuel or a third-party vendor.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by FanDuel.