FanDuel · FanDuel Privacy Policy · View original document ↗

Recording and Storage of User Communications

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what FanDuel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who contact FanDuel through any channel should expect that the full contents of those communications may be retained by FanDuel or a third party, with no stated limit on retention duration or purpose.

Recent Activity

This document changed recently

Medium Apr 29, 2026

The updated privacy policy no longer explicitly covers the FanDuel Fantasy Picks platform (www.fanduel.com/picks) and its mobile app. Previously, the policy stated it applied to the DFS Site, Skill Games Site, and Picks Site together. Now only the DFS Site and Skill Games Site are listed in the policy scope. This creates ambiguity about what privacy rules, data collection practices, retention periods, and user rights apply to your Fantasy Picks account. You should review FanDuel's website to determine whether a separate privacy policy governs Fantasy Picks data, or contact FanDuel directly to clarify what privacy terms apply to that service.

View change record →

Consumer impact (what this means for users)

Any communication you send to FanDuel — by email, text message, phone call, or any other means — may be recorded and stored by FanDuel or a third-party vendor.

How other platforms handle this

Glassdoor Medium

If you use our chat feature, we and our service providers may record your chats and keep transcripts.

Anthropic Medium

If you rate an Output in response to an Input—for example, by using the thumbs up/thumbs down icon—we may store the entire related conversation as part of your Feedback.

ZipRecruiter Medium

authorize ZipRecruiter to connect your account to the account of a "Connected Site" (e.g., Google, LinkedIn, Monster, Facebook or Twitter), we may be able to access information you have provided to the Connected Site...

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▸ View Original Clause Language DOCUMENT RECORD
"
If you contact us, by email, text message, phone call, or otherwise, in addition to any personal information we may receive, we may record and store the contents of those communications ourselves or using a third-party vendor.

— Excerpt from FanDuel's FanDuel Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
FanDuel Privacy Policy
Entity
FanDuel
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 9, 2026
Record ID
CA-P-040254
Document ID
CA-D-00351
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b48daa833954c10a3ee302d01c130fdcd39f1fc8b8b2696b6ac743e3cc8857b0
Analysis generated
May 9, 2026 16:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: FanDuel
Document: FanDuel Privacy Policy
Record ID: CA-P-040254
Captured: 2026-05-09 16:29:06 UTC
SHA-256: b48daa833954c10a…
URL: https://conductatlas.com/platform/fanduel/fanduel-privacy-policy/provision/CA-P-040254/recording-and-storage-of-user-communications/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does FanDuel's Recording and Storage of User Communications clause do?

Users who contact FanDuel through any channel should expect that the full contents of those communications may be retained by FanDuel or a third party, with no stated limit on retention duration or purpose.

How does this clause affect you?

Any communication you send to FanDuel — by email, text message, phone call, or any other means — may be recorded and stored by FanDuel or a third-party vendor.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with FanDuel?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by FanDuel.