Provision record
Experian · Experian Privacy Policy · View original document ↗

CCPA Annual User Rights Request Metrics

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Document Record

What it is

The notice discloses CCPA-required annual metrics for the 2025 calendar year, showing that Experian received and fully complied with 1,127 deletion requests, 274 correction requests, 704 access requests, 4,700 opt-out of sale/sharing requests, and 4,660 requests to limit sensitive personal information use, with average response times ranging from approximately 2.1 to 2.3 days and zero requests denied due to inability to verify consumer identity.

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This analysis describes what Experian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision constitutes a mandatory CCPA compliance disclosure and provides a quantitative record of Experian's rights request processing performance for the 2025 calendar year. The disclosure of full compliance with all received requests and sub-three-day average response times establishes a documented performance baseline that may be referenced in regulatory reviews or compliance audits.

Consumer impact (what this means for users)

This provision discloses that during calendar year 2025, Experian fully complied with all consumer rights requests received from California residents, including 4,700 opt-out of sale/sharing requests and 4,660 requests to limit sensitive personal information use, with no partial compliance or identity-verification-based denials recorded across any request category.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
The CCPA requires certain businesses to compile and disclose metrics on an annual basis regarding their compliance with the CCPA and consumer rights requests. The metrics must be posted by July 1 of each year. Experian has elected to report the required metrics on a calendar year basis for the period of January 1, 2025 through December 31, 2025. During the previous calendar year, Experian facilitated the following requests from California residents who submitted requests via our online portal, by phone or mail: [...] Total Requests Received: Delete 1127, Correct 274, Know 704, Opt-Out of Sale/Sharing 4700, Limit 4660. Number of requests complied with in whole: Delete 1127, Correct 274, Know 704, Opt-Out 4700, Limit 4660. Average number of days to substantively respond: Delete 2.27, Correct 2.15, Know 2.31, Opt-Out 2.08, Limit 2.08.

Excerpt from Experian's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Applicable agencies

  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Experian Privacy Policy
Entity
Experian
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074525
Document ID
CA-D-00589
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f0689a672fbe79a9d3485d3e762259767856c38741636ecf67073e2463a75b8b
Analysis generated
July 12, 2026 17:33 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Experian
Document: Experian Privacy Policy
Record ID: CA-P-074525
Captured: 2026-07-12 17:33:09 UTC
SHA-256: f0689a672fbe79a9…
URL: https://conductatlas.com/platform/experian/experian-privacy-policy/provision/CA-P-074525/ccpa-annual-user-rights-request-metrics/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Experian's CCPA Annual User Rights Request Metrics clause do?

This provision constitutes a mandatory CCPA compliance disclosure and provides a quantitative record of Experian's rights request processing performance for the 2025 calendar year. The disclosure of full compliance with all received requests and sub-three-day average response times establishes a documented performance baseline that may be referenced in regulatory reviews or compliance audits.

How does this clause affect you?

This provision discloses that during calendar year 2025, Experian fully complied with all consumer rights requests received from California residents, including 4,700 opt-out of sale/sharing requests and 4,660 requests to limit sensitive personal information use, with no partial compliance or identity-verification-based denials recorded across any request category.

Is ConductAtlas affiliated with Experian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Experian.