Eventbrite limits the money you can recover from them in a dispute to what you personally paid Eventbrite in the past year, and they will not pay for indirect losses like lost profits or lost data even if their actions caused those losses.
This analysis describes what Eventbrite's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For event organizers whose events generate substantial revenue through Eventbrite's platform, the limitation of liability to amounts paid to Eventbrite rather than amounts processed through Eventbrite could be extremely low relative to actual losses suffered.
Previous version had empty excerpt; current version now provides full text with severity downgraded from high to medium and caps liability to amounts paid to Eventbrite.
View full change record →If Eventbrite causes a significant loss, such as a platform outage during ticket sales or data loss, the maximum financial recovery available under these terms is capped at what the user paid Eventbrite in service fees over the prior twelve months, not the value of lost ticket sales or other consequential damages. For high-volume event organizers, this gap between actual loss and recoverable amount may be very large.
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"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVENTBRITE AND ITS OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVENTBRITE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL BE LIMITED TO THE AMOUNT YOU PAID TO EVENTBRITE IN THE LAST TWELVE (12) MONTHS.Excerpt from Eventbrite's Terms of Service
REGULATORY LANDSCAPE: Limitation of liability clauses are broadly enforceable in commercial contracts under US law, but consumer-facing limitations may face scrutiny under state consumer protection statutes and, in the EU, under Directive 93/13 on unfair …
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For event organizers whose events generate substantial revenue through Eventbrite's platform, the limitation of liability to amounts paid to Eventbrite rather than amounts processed through Eventbrite could be extremely low relative to actual losses suffered.
If Eventbrite causes a significant loss, such as a platform outage during ticket sales or data loss, the maximum financial recovery available under these terms is capped at what the user paid Eventbrite in service fees over the prior twelve months, not the value of lost ticket sales or other consequential damages. For high-volume event organizers, this gap between actual …
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