Provision record
ElevenLabs · ElevenLabs Usage Policy · View original document ↗

Unused Prepaid Credits forfeited upon account termination

High severity Explicit document language Common · 230 of 352 platforms
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This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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▸ View Original Clause Language DOCUMENT RECORD
"
Upon suspension or termination of your Account for any reason...any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.

Excerpt from ElevenLabs's Usage Policy

Provision details

Document information
Document
ElevenLabs Usage Policy
Entity
ElevenLabs
Document last updated
May 11, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-062606
Document ID
CA-D-00779
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c22a8e09fd253679e9bab777b9e8363a6f7f4adf06fce6de3894d69af7fce2fb
Analysis generated
May 20, 2026 20:38 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ElevenLabs
Document: ElevenLabs Usage Policy
Record ID: CA-P-062606
Captured: 2026-05-20 20:38:19 UTC
SHA-256: c22a8e09fd253679…
URL: https://conductatlas.com/platform/elevenlabs/elevenlabs-usage-policy/provision/CA-P-062606/unused-prepaid-credits-forfeited-upon-account-termination/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does ElevenLabs's Unused Prepaid Credits forfeited upon account termination clause do?

The clause states: “Upon suspension or termination of your Account for any reason...any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.

Is ConductAtlas affiliated with ElevenLabs?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.