This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who have pre-purchased or accumulated credits lose the monetary or service value of those credits upon account closure or termination with no indication of compensation.
If your account is closed or terminated, any unused credits associated with your account, including character credits, are permanently forfeited.
How other platforms handle this
Upwork will charge Clients a Direct Contracts Fee of $49 for each active Service Contract that is designated as a Client Initiated Direct Contracts.
Realms is a subscription service and the cost is as detailed on the applicable purchase pages and / or platform at the time of purchase
You represent and warrant that you have the legal right to use all Payment Method(s) represented by any such Payment Information.
Monitoring
ElevenLabs has changed this document before.
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"If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.— Excerpt from ElevenLabs's ElevenLabs Usage Policy
Compliance Governance Intelligence
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Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
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Users who have pre-purchased or accumulated credits lose the monetary or service value of those credits upon account closure or termination with no indication of compensation.
If your account is closed or terminated, any unused credits associated with your account, including character credits, are permanently forfeited.
ConductAtlas has identified this type of provision across 232 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.