This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who have pre-purchased or accumulated credits lose the monetary or service value of those credits upon account closure or termination with no indication of compensation.
If your account is closed or terminated, any unused credits associated with your account, including character credits, are permanently forfeited.
How other platforms handle this
Credits and promotional or one-time pricing for the Term do not apply to the Renewal Term.
You're responsible for all applicable taxes, and we'll charge tax when required.
Customer is responsible for all sales, use, ad valorem and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state, multinational or local governmental regulatory authority...
"If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.Excerpt from ElevenLabs's Terms of Service (non-EEA)
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Users who have pre-purchased or accumulated credits lose the monetary or service value of those credits upon account closure or termination with no indication of compensation.
If your account is closed or terminated, any unused credits associated with your account, including character credits, are permanently forfeited.
ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.
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