Provision record
ElevenLabs · ElevenLabs Terms of Service (non-EEA) · View original document ↗

Unused Prepaid Credits forfeited upon account termination

High severity Common · 219 of 352 platforms
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This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Public.com Medium

you must pay Public.com any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination.

Paramount+ Medium

If you have purchased a Subscription directly from us and there is an over-charge, we will notify you of the error and provide you with a credit to your Account (if you used a Gift Card as your payment method) or refund (if you used a payment method other than a Gift Card)...

Revolut Medium

Any ordinary payment limits, and fees for payments and exchange, will still apply before your Account is closed. For example, any limits on the minimum value of payments that apply while your Account is open will also apply when your Account is closed. This includes a minimum transfer of £1.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Upon suspension or termination of your Account for any reason...any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.

Excerpt from ElevenLabs's Terms of Service (non-EEA)

Provision details

Document information
Document
ElevenLabs Terms of Service (non-EEA)
Entity
ElevenLabs
Date stated by the document
Oct. 9, 2026
As printed in ElevenLabs’s text (version CA-V-007477), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 11, 2026
Text quoted from version
CA-V-007229, captured Sept. 30, 2026
Record ID
CA-P-062606
Document ID
CA-D-000779
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007229)
d7aa72e9cf87245bc52eceebcdc4177079d371b84e0f2c0a51ae9629ab7eb25c
Analysis generated
May 20, 2026 20:38 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007229, captured Sept. 30, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007477, captured Oct. 10, 2026; this clause has not been re-checked against it.
Citation Record
Entity: ElevenLabs
Document: ElevenLabs Terms of Service (non-EEA)
Record ID: CA-P-062606
Version: CA-V-007229
Captured: 2026-09-30 01:02:06 UTC
SHA-256: d7aa72e9cf87245b…
URL: https://conductatlas.com/platform/elevenlabs/elevenlabs-terms-of-service-non-eea/provision/CA-P-062606/unused-prepaid-credits-forfeited-upon-account-termination/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does ElevenLabs's Unused Prepaid Credits forfeited upon account termination clause do?

The clause states: “Upon suspension or termination of your Account for any reason...any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.

Is ConductAtlas affiliated with ElevenLabs?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.