This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who have pre-purchased or accumulated credits lose the monetary or service value of those credits upon account closure or termination with no indication of compensation.
If your account is closed or terminated, any unused credits associated with your account, including character credits, are permanently forfeited.
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Any ordinary payment limits, and fees for payments and exchange, will still apply before your Account is closed. For example, any limits on the minimum value of payments that apply while your Account is open will also apply when your Account is closed. This includes a minimum transfer of £1.
If you have purchased a Subscription directly from us and there is an over-charge, we will notify you of the error and provide you with a credit to your Account (if you used a Gift Card as your payment method) or refund (if you used a payment method other than a Gift Card)...
You agree to promptly update your account and other information, including your email address and payment method details, so we can complete your transactions and contact you as needed in connection with your transactions.
"If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.Excerpt from ElevenLabs's Terms of Service (non-EEA)
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Users who have pre-purchased or accumulated credits lose the monetary or service value of those credits upon account closure or termination with no indication of compensation.
If your account is closed or terminated, any unused credits associated with your account, including character credits, are permanently forfeited.
ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.
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