ElevenLabs states its services are not directed at children under 13 and that it does not knowingly collect personal information from children under 13, with a remediation commitment to delete such data if collected.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes ElevenLabs' COPPA compliance posture for U.S. users. The absence of a higher age threshold (such as 16 for GDPR purposes) may be relevant for EU/EEA compliance where member states may set the digital age of consent between 13 and 16.
Removed reference to parental consent in the condition for deletion and changed 'become aware' to 'learn,' weakening the notification standard.
View full change record →Under this clause, ElevenLabs does not knowingly collect personal data from users under 13 and commits to deletion if such collection is identified. EU/EEA users should note that applicable age thresholds for digital consent may be higher under national implementations of GDPR.
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"Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.Excerpt from ElevenLabs's Privacy Policy (Superseded URL)
(1) REGULATORY LANDSCAPE: This provision engages COPPA, enforced by the FTC, which applies to online services directed at children under 13 or where operators have actual knowledge of collection from children under 13.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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This provision establishes ElevenLabs' COPPA compliance posture for U.S. users. The absence of a higher age threshold (such as 16 for GDPR purposes) may be relevant for EU/EEA compliance where member states may set the digital age of consent between 13 and 16.
Under this clause, ElevenLabs does not knowingly collect personal data from users under 13 and commits to deletion if such collection is identified. EU/EEA users should note that applicable age thresholds for digital consent may be higher under national implementations of GDPR.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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