Provision record
Duolingo · Duolingo Privacy Policy · View original document ↗

IP Address Retention and Payment Fraud Exception

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Document Record

What it is

This provision states that IP addresses are retained for a maximum of 30 days under standard circumstances, with an exception permitting extended retention for subscribers who provide a payment method, limited to payment processing and fraud prevention purposes.

This analysis describes what Duolingo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a specific IP address retention timeline with a carve-out for payment subscribers that does not define a maximum extended retention period, which may require evaluation under GDPR data minimization and storage limitation principles for EU users.

Interpretive note: The absence of a defined maximum retention period for subscriber IP addresses introduces ambiguity regarding compliance with GDPR storage limitation principles; applicable regulatory guidance may impose additional constraints.

Recent Activity

This document changed recently

Medium May 27, 2026

The updated policy removes explicit language stating that Android users and website users are not subject to audio collection for product improvement purposes. Previously, the policy authorized audio collection only from iOS users, with an explicit carve-out for Android and web users. The revised language now states that all users may choose not to share audio within app Settings, suggesting audio collection may now occur across all platforms unless the opt-out mechanism is used. The practical operational effect of this change depends on whether Duolingo implements audio collection on Android and web platforms, which the policy change does not explicitly confirm. You can decline audio sharing for product improvement by adjusting the setting within the app.

View change record →

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this provision, non-subscriber users' IP addresses are retained for up to 30 days. Users who purchase a Duolingo subscription and provide a payment method may have their IP address retained for an unspecified longer period for payment processing and fraud prevention purposes.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Submit a data deletion request to privacy@duolingo.com or through the Duolingo Data Vault to request deletion of personal information including IP address data.

Cross-platform context

See how other platforms handle IP Address Retention and Payment Fraud Exception and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
We will retain your IP address for no more than thirty (30) days, unless exceptional circumstances require longer retention. If you purchase a Duolingo subscription and submit a payment method to Duolingo, Duolingo may retain your IP address for longer solely for purposes of payment processing and fraud prevention.

Excerpt from Duolingo's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: GDPR Article 5(1)(e) requires that personal data be kept in a form that permits identification no longer than necessary for the stated purpose (storage limitation).

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Duolingo Privacy Policy
Entity
Duolingo
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-016021
Document ID
CA-D-00084
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ffd79e13b1f23d8f50cc63af7c7e06fe3d89fe994f3f6c441c5f01a292a571ad
Analysis generated
July 9, 2026 09:23 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Duolingo
Document: Duolingo Privacy Policy
Record ID: CA-P-016021
Captured: 2026-07-09 09:23:37 UTC
SHA-256: ffd79e13b1f23d8f…
URL: https://conductatlas.com/platform/duolingo/duolingo-privacy-policy/provision/CA-P-016021/ip-address-retention-and-payment-fraud-exception/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Duolingo's IP Address Retention and Payment Fraud Exception clause do?

This provision establishes a specific IP address retention timeline with a carve-out for payment subscribers that does not define a maximum extended retention period, which may require evaluation under GDPR data minimization and storage limitation principles for EU users.

How does this clause affect you?

Under this provision, non-subscriber users' IP addresses are retained for up to 30 days. Users who purchase a Duolingo subscription and provide a payment method may have their IP address retained for an unspecified longer period for payment processing and fraud prevention purposes.

Is ConductAtlas affiliated with Duolingo?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Duolingo.