Duolingo · Duolingo Privacy Policy · View original document ↗

FullStory and Session Replay Activity Logging

Medium severity Explicitdocumentlanguage Common · 303 of 352 platforms
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Document Record

What it is

This provision discloses that FullStory and a Session Replay service log user activity including clicks, mouse movements, scrolling, typing, browser and device information, IP address, pages visited, and learning activity. Users can disable these services using the Tracking toggle in app Settings; both are disabled by default for Child Users.

This analysis describes what Duolingo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 27, 2026

The updated policy removes explicit language stating that Android users and website users are not subject to audio collection for product improvement purposes. Previously, the policy authorized audio collection only from iOS users, with an explicit carve-out for Android and web users. The revised language now states that all users may choose not to share audio within app Settings, suggesting audio collection may now occur across all platforms unless the opt-out mechanism is used. The practical operational effect of this change depends on whether Duolingo implements audio collection on Android and web platforms, which the policy change does not explicitly confirm. You can decline audio sharing for product improvement by adjusting the setting within the app.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4284 other provisions on other platforms.

Consumer impact (what this means for users)

Under this provision, Duolingo logs detailed session activity including typing, mouse movements, and learning answers through FullStory and a Session Replay service by default for non-child users. Users can disable this recording using the Tracking toggle in app Settings.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Open the Duolingo app, navigate to Settings, locate the Tracking toggle, and disable it to stop FullStory and Session Replay from recording your activity.

How other platforms handle this

Baseten Medium

Category F: Internet or other similar network activity. Examples: Interaction with our Service or advertisement. Collected: Yes.

ZipRecruiter Medium

authorize ZipRecruiter to connect your account to the account of a "Connected Site" (e.g., Google, LinkedIn, Monster, Facebook or Twitter), we may be able to access information you have provided to the Connected Site...

NVIDIA NIM Medium

telemetry information collected includes: (i) microservice settings, (ii) usage data and (iii) hardware environment.

See all platforms with this clause type →

Monitoring

Duolingo has changed this document before.

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▸ View Original Clause Language DOCUMENT RECORD
"
When you use Duolingo in our app or on our website, some of your activity will be logged by services called FullStory and Session Replay.

Excerpt from Duolingo's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: Session replay tools that capture keystroke-level typing activity may implicate wiretapping and electronic communications interception statutes, including the California Invasion of Privacy Act and analogous state wiretapping laws, depending on how the capture is implemented and disclosed. GDPR Article 5 data minimization principles apply to the breadth of behavioral data captured. The FTC Act is relevant to the adequacy of disclosure and opt-out mechanisms for session recording. 2) GOVERNANCE EXPOSURE: Medium. The policy discloses both services by name and specifies the categories of data captured. The opt-out mechanism is available through app Settings. However, the default-on enrollment for adult users and the capture of typing activity may attract regulatory scrutiny in jurisdictions with active enforcement of electronic monitoring disclosure requirements. 3) JURISDICTION FLAGS: California users should be aware that CIPA and its application to session replay has been the subject of active litigation; legal applicability depends on whether the capture is characterized as interception. Illinois users may have additional exposure under state electronic privacy statutes. EU and UK users are subject to GDPR and ePrivacy Directive cookie and tracking consent requirements that may require affirmative opt-in for session replay. 4) CONTRACT AND VENDOR IMPLICATIONS: FullStory operates as a third-party data processor; organizations using Duolingo in enterprise or institutional contexts should verify whether FullStory's data processing agreement and sub-processing terms are compatible with their own data governance obligations. The policy discloses specific exclusions for passwords, email addresses, and certain profile data from FullStory's recording scope. 5) COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether the Tracking toggle opt-out mechanism satisfies GDPR consent requirements for EU users, as session replay may constitute non-essential tracking requiring prior consent. Data mapping should reflect FullStory's data processing relationship with Duolingo. Organizations with employees or contractors using Duolingo should assess whether electronic monitoring disclosure obligations apply.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over unfair or deceptive practices related to behavioral tracking and session recording disclosures.
    File a complaint →
  • State AG
    State attorneys general in California and other states with active electronic privacy statutes may have jurisdiction over session replay capture practices.
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
COPPA
United States Federal
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
UK GDPR
United Kingdom
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Duolingo Privacy Policy
Entity
Duolingo
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-016018
Document ID
CA-D-00084
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ffd79e13b1f23d8f50cc63af7c7e06fe3d89fe994f3f6c441c5f01a292a571ad
Analysis generated
July 9, 2026 09:23 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Duolingo
Document: Duolingo Privacy Policy
Record ID: CA-P-016018
Captured: 2026-07-09 09:23:37 UTC
SHA-256: ffd79e13b1f23d8f…
URL: https://conductatlas.com/platform/duolingo/duolingo-privacy-policy/provision/CA-P-016018/fullstory-and-session-replay-activity-logging/
Accessed: July 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does Duolingo's FullStory and Session Replay Activity Logging clause do?

This provision discloses that FullStory and a Session Replay service log user activity including clicks, mouse movements, scrolling, typing, browser and device information, IP address, pages visited, and learning activity. Users can disable these services using the Tracking toggle in app Settings; both are disabled by default for Child Users.

How does this clause affect you?

Under this provision, Duolingo logs detailed session activity including typing, mouse movements, and learning answers through FullStory and a Session Replay service by default for non-child users. Users can disable this recording using the Tracking toggle in app Settings.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 303 platforms. See the full comparison.

Is ConductAtlas affiliated with Duolingo?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Duolingo.