Duolingo · Duolingo Privacy Policy · View original document ↗

Data Retention Discretion

Medium severity High confidence Explicitdocumentlanguage Rare · 1 of 325 platforms
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Document Record

What it is

Duolingo keeps your personal data for as long as it decides is necessary for its services, with no specific time limits stated, unless law requires otherwise.

This analysis describes what Duolingo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Open-ended retention language gives Duolingo broad discretion over how long it keeps your learning data, voice recordings, usage history, and other personal information, which may conflict with GDPR's storage limitation principle requiring data be kept no longer than necessary for its stated purpose.

Recent Activity

This document changed recently

Medium Apr 21, 2026

The updated policy now discloses a new Math Tutor feature that processes audio through Apple for transcription; audio is deleted but text transcripts may be retained and shared with AI vendors. Duoli…

Consumer impact (what this means for users)

Duolingo does not commit to a specific retention period for most categories of personal data, meaning your voice recordings, learning history, and behavioral data may be kept indefinitely as long as Duolingo determines there is a service-related purpose. EU users may have stronger rights to challenge retention duration under GDPR.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Submit a data deletion or erasure request to privacy@duolingo.com, specifying your account and the categories of data you want deleted. EU users can invoke GDPR Article 17 erasure rights in their request.

How other platforms handle this

Smartsheet Medium

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. The criteria used to determine our retention periods include: the length of ...

Shopify Medium

We may retain de-identified or aggregated information that can no longer be used to identify you for any period of time, including indefinitely.

Webull Medium

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as otherwise permitted or required by applicable law.

See all platforms with this clause type →

Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

— Excerpt from Duolingo's Duolingo Privacy Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: GDPR Article 5(1)(e) establishes the storage limitation principle, requiring that personal data be kept no longer than necessary for the purposes for which it is processed. The policy's open-ended retention formulation may be insufficient to satisfy GDPR's requirement that retention periods (or criteria used to determine them) be communicated to data subjects under Article 13(2)(a) and Article 14(3)(a). The UK ICO and EU supervisory authorities have issued enforcement decisions against open-ended retention policies. (2) GOVERNANCE EXPOSURE: Medium. While open-ended retention language is common across the industry, GDPR enforcement bodies have increasingly scrutinized vague retention disclosures. For sensitive data categories such as voice recordings and behavioral profiles, the absence of specific retention periods creates both regulatory and reputational exposure. California's CPRA also requires that businesses disclose retention periods for each category of personal information collected. (3) JURISDICTION FLAGS: EU/EEA (GDPR storage limitation principle, supervisory authority enforcement), California (CPRA retention period disclosure requirements). The combination of these two frameworks creates a documentation requirement that the current policy language does not clearly satisfy. (4) CONTRACT AND VENDOR IMPLICATIONS: If Duolingo shares data with third-party processors, data processing agreements should specify consistent retention and deletion schedules. Open-ended retention at the controller level may result in inconsistent processor retention practices if not contractually constrained. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should develop and document specific retention schedules for each category of personal data collected (voice recordings, usage data, account data, payment data), and update policy disclosures to reflect these schedules as required by CPRA and GDPR. A data retention and deletion audit should be conducted to verify that operational practices align with stated policy.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has oversight of data retention practices as part of its consumer protection mandate regarding unfair or deceptive privacy practices.
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
UK GDPR
United Kingdom

Provision details

Document information
Document
Duolingo Privacy Policy
Entity
Duolingo
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-008882
Document ID
CA-D-00084
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
0e272c40f8dab9b0ecb7e9d9d71e56883e23c7aa9adb6049c8631ca5c9147456
Analysis generated
May 10, 2026 12:08 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Duolingo
Document: Duolingo Privacy Policy
Record ID: CA-P-008882
Captured: 2026-05-10 12:08:13 UTC
SHA-256: 0e272c40f8dab9b0…
URL: https://conductatlas.com/platform/duolingo/duolingo-privacy-policy/data-retention-discretion/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Duolingo's Data Retention Discretion clause do?

Open-ended retention language gives Duolingo broad discretion over how long it keeps your learning data, voice recordings, usage history, and other personal information, which may conflict with GDPR's storage limitation principle requiring data be kept no longer than necessary for its stated purpose.

How does this clause affect you?

Duolingo does not commit to a specific retention period for most categories of personal data, meaning your voice recordings, learning history, and behavioral data may be kept indefinitely as long as Duolingo determines there is a service-related purpose. EU users may have stronger rights to challenge retention duration under GDPR.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.

Is ConductAtlas affiliated with Duolingo?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Duolingo.