If you need to take legal action against DocuSign outside of arbitration, you may have to do so in Washington State courts, which could be geographically and financially challenging for users in other states or countries.
DocuSign's terms significantly limit users' ability to sue the company in court by requiring binding arbitration for most disputes, and cap DocuSign's financial liability to the fees paid in the prior 12 months. Users grant DocuSign a broad license to use content they submit to the platform, and the company reserves the right to change terms with notice. You can opt out of the arbitration clause by sending written notice to DocuSign within 30 days of first accepting the terms.