For DocuSign services that integrate AI, the AI Attachment may include consent to use customer data to train artificial intelligence algorithms and machine learning models, with an opt-out available through the AI Data Controls Settings FAQ.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision discloses that customer data processed through AI-integrated DocuSign services may be used to train AI and machine learning models, subject to the terms of the AI Attachment. The opt-out mechanism is referenced but the scope of customer data subject to AI training use and the specific AI Attachment terms require separate review.
Interpretive note: The specific categories of customer data subject to AI training use and the full opt-out mechanism are defined in the AI Attachment for DocuSign Services, which is incorporated by reference but not reproduced in this document.
Under this clause, customers whose DocuSign services integrate AI features may have their data used to train artificial intelligence and machine learning models unless they opt out through the AI Data Controls Settings. The specific categories of customer data covered by this provision are defined in the AI Attachment for DocuSign Services rather than in these general terms.
Cross-platform context
See how other platforms handle AI Training Data Use and Opt-Out and similar clauses.
Compare across platforms →"For clarity, Docusign Services that utilize or integrate with AI Services (defined in the AI Attachment for Docusign Services ) are subject to the Additional Service Terms set forth in the AI Attachment for Docusign Services, which may include consent to use Customer Data to improve Docusign Services and AI Services, including without limitation, to train artificial intelligence algorithms and machine learning models. To opt out of this consent, please refer to the AI Data Controls Settings FAQ.Excerpt from DocuSign's Terms and Conditions
(1) REGULATORY LANDSCAPE: This provision engages GDPR Articles 6 and 9 regarding lawful basis for processing and, where applicable, special category data, as well as GDPR Article 22 regarding automated decision-making.
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This provision discloses that customer data processed through AI-integrated DocuSign services may be used to train AI and machine learning models, subject to the terms of the AI Attachment. The opt-out mechanism is referenced but the scope of customer data subject to AI training use and the specific AI Attachment terms require separate review.
Under this clause, customers whose DocuSign services integrate AI features may have their data used to train artificial intelligence and machine learning models unless they opt out through the AI Data Controls Settings. The specific categories of customer data covered by this provision are defined in the AI Attachment for DocuSign Services rather than in these general terms.
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