These are the legal rules you agree to when using DocuSign to sign documents or manage agreements online. They cover what you can and can't do on the platform, what happens if there's a dispute (mostly handled through arbitration rather than court), and how DocuSign can limit its liability. It's important to know that by using the service, you give up some legal rights, but you can opt out of arbitration within 30 days of accepting the terms.
Technical Summary
The DocuSign Sites & Services Terms and Conditions govern the use of DocuSign's websites, platforms, and electronic signature and agreement management services. The agreement establishes binding obligations on users including acceptance of arbitration clauses, limitations on liability, intellectual property rights, and content submission rules. Notable provisions include a mutual arbitration clause with opt-out rights, broad indemnification obligations on users, a limitation of liability cap, and DocuSign's right to modify terms with notice. The document also addresses data processing obligations by reference to a separate Privacy Policy and Data Processing Agreement.
Institutional Analysis
This document engages GDPR, CCPA, and general contract law frameworks, with cross-references to a separate Data Processing Addendum (DPA) for enterprise and business customers processing personal dat…
This document engages GDPR, CCPA, and general contract law frameworks, with cross-references to a separate Data Processing Addendum (DPA) for enterprise and business customers processing personal data. Compliance teams should note the unilateral right to modify terms with notice, the limitation of …
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If you have a legal dispute with DocuSign, you must resolve it through binding arbitration rather than going to court, and you cannot join a class action lawsuit against the company.
DocuSign's total financial responsibility to you for any claims is capped at the amount you paid them in the 12 months before the claim arose — regardless of how serious the harm was.
When you upload documents or content to DocuSign, you give DocuSign a license to use, store, and process that content to operate and improve its services.
DocuSign can change these terms at any time by posting updated terms on their website and may notify you by email, with continued use of the service constituting acceptance.
DocuSign can suspend or terminate your account at any time, including for violations of its acceptable use policy, and may not be required to give you advance notice.
DocuSign's handling of your personal data is governed by its separate Privacy Policy and, for business customers, a Data Processing Agreement, which are incorporated into these terms by reference.
You are prohibited from using DocuSign for illegal purposes, to send spam, to harass others, or in ways that violate third-party rights, and violating these rules can lead to account termination.
Disputes with DocuSign are governed by the laws of the State of Washington, and any court proceedings (where permitted) must be brought in courts located in King County, Washington.