U.S. and Canadian users must resolve disputes with Discord through binding individual arbitration administered by NAM or ADR Services after completing a mandatory informal dispute resolution process. The arbitration clause is governed by the Federal Arbitration Act and explicitly states that users waive the right to a jury trial.
This analysis describes what Discord's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual arbitration rather than court litigation, with NAM or ADR Services as administrators depending on the user's state of residence. The clause grants the arbitrator exclusive authority to determine arbitrability of claims, which may affect how users can challenge the scope of the arbitration requirement itself.
Under this clause, U.S. and Canadian users who have a dispute with Discord must first attempt informal resolution including a personal telephone or videoconference meet-and-confer, then proceed through binding individual arbitration. The agreement states that arbitration costs may exceed litigation costs and that discovery rights in arbitration may be more limited than in court.
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Compare across platforms →"Only after engaging in the Informal Dispute Resolution process set forth in these Terms, and only after those efforts fail to resolve the Dispute, then either Party may initiate binding arbitration as the sole means to resolve Disputes, subject to the terms of this Agreement to Arbitrate and the applicable arbitration rules. You and Discord (collectively the "Parties") agree that this Agreement to Arbitrate is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1-16. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. In some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.Excerpt from Discord's Terms of Service
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This provision requires disputes to proceed through individual arbitration rather than court litigation, with NAM or ADR Services as administrators depending on the user's state of residence. The clause grants the arbitrator exclusive authority to determine arbitrability of claims, which may affect how users can challenge the scope of the arbitration requirement itself.
Under this clause, U.S. and Canadian users who have a dispute with Discord must first attempt informal resolution including a personal telephone or videoconference meet-and-confer, then proceed through binding individual arbitration. The agreement states that arbitration costs may exceed litigation costs and that discovery rights in arbitration may be more limited than in court.
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