Before initiating arbitration or any formal dispute proceeding, users must send a written notice to disputes@discordapp.com and personally participate in a telephone or videoconference meet-and-confer. The informal process must run for at least 60 days before formal proceedings may commence.
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The personal participation requirement applies even when a user is represented by counsel, unless Discord waives it in writing. This provision functions as a mandatory procedural prerequisite that may delay access to formal dispute resolution and creates an additional procedural barrier that courts may be asked to evaluate as a condition precedent to arbitration.
Under this provision, users must complete a written notice procedure and personally attend a meet-and-confer conference before filing for arbitration, with a minimum 60-day waiting period before formal proceedings may begin. The agreement states that whether this prerequisite has been satisfied is a question that can be decided by a court prior to arbitration.
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Compare across platforms →"This requires emailing disputes@discordapp.com a written notice ("Written Notice") about your issue, which must include: (1) your name; (2) the email address or phone number associated with your Discord account; (3) a detailed description of the issue; and (4) how you'd like to resolve it. This notice must be provided on an individual basis and you, along with your counsel if you have one, must be available personally for a telephone or videoconference to resolve your claims, unless Discord states in writing that you are not personally required to attend. If the Dispute is not resolved within 60 days after receipt of the Written Notice, you and Discord agree to resolve any remaining Dispute through further informal discussions or one of the formal dispute resolution provisions below. This Informal Dispute Resolution process, including your personal participation in the meet and confer is a prerequisite and condition precedent to commencing any formal dispute resolution proceeding.Excerpt from Discord's Terms of Service
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The personal participation requirement applies even when a user is represented by counsel, unless Discord waives it in writing. This provision functions as a mandatory procedural prerequisite that may delay access to formal dispute resolution and creates an additional procedural barrier that courts may be asked to evaluate as a condition precedent to arbitration.
Under this provision, users must complete a written notice procedure and personally attend a meet-and-confer conference before filing for arbitration, with a minimum 60-day waiting period before formal proceedings may begin. The agreement states that whether this prerequisite has been satisfied is a question that can be decided by a court prior to arbitration.
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