Provision record
Datadog · Datadog Privacy Policy · View original document ↗

Collection of support request information

Low severity Explicit document language Common · 296 of 352 platforms
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This analysis describes what Datadog's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4186 other provisions on other platforms.

How other platforms handle this

Instacart Medium

you may refer a friend to Instacart or send an Instacart gift delivery or gift card to someone. In these cases, we collect the recipient's name, email, and delivery address, as applicable.

Anthropic Medium

We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click and about third-party applications...

GitHub Medium

For paid subscriptions, we collect details like name, billing address, and payment specifics.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We collect information you provide to us when you open a support request or otherwise communicate with us...This may include your name, email address, title, company, and any other information you provide...

Excerpt from Datadog's Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Datadog Privacy Policy
Entity
Datadog
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 12, 2026
Record ID
CA-P-051812
Document ID
CA-D-00546
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
eea29f87df222810bb333ab93ed605ef0943fbe961b1c1ead1455f6cdf47ce71
Analysis generated
May 9, 2026 22:15 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Datadog
Document: Datadog Privacy Policy
Record ID: CA-P-051812
Captured: 2026-05-09 22:15:28 UTC
SHA-256: eea29f87df222810…
URL: https://conductatlas.com/platform/datadog/datadog-privacy-policy/provision/CA-P-051812/collection-of-support-request-information/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does Datadog's Collection of support request information clause do?

The clause states: “We collect information you provide to us when you open a support request or otherwise communicate with us...This may include your name, email address, title, company, and any other information you provide...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with Datadog?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Datadog.