Provision record
Cloudflare · Cloudflare Privacy Policy · View original document ↗

Controller vs. Processor Dual Role

High severity High confidence Explicit document language Common · 289 of 352 platforms
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Document Record

What it is

Cloudflare plays two different privacy roles: it controls your data when you are its direct customer, but when you visit another website that uses Cloudflare's network, Cloudflare only processes your data on behalf of that website's operator, who is responsible for informing you about how your data is used.

This analysis describes what Cloudflare's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This distinction means that if you want to exercise privacy rights regarding data processed on behalf of a third-party website, you may need to contact that website's operator rather than Cloudflare directly, which can make it harder to know where to direct requests.

Clause Stability Stable

0
Changes
4
Months Monitored
May 9, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 5149 other provisions on other platforms.

Change history

modified Jul 1, 2026

Definition expanded from generic contractual language to explicitly enumerate End User categories and clarify the direct contract requirement for Customers.

View full change record →

Consumer impact (what this means for users)

If your data is processed because you visited a third-party site using Cloudflare's infrastructure, Cloudflare's policy may not be the right place to seek data access or deletion; you may need to contact the operator of the site you visited instead.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit Cloudflare's privacy request portal and select the appropriate request type. If your data was processed on behalf of a third-party website, you may need to contact that website's operator directly instead.

How other platforms handle this

ZipRecruiter Medium

Where ZipRecruiter processes your Personal Data in the capacity of a service provider (data processor), and you seek access, or want to correct, amend, or delete your Personal Data...we will provide you with the data controller's contact information, so you can contact them directly.

Tinder Medium

If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.

Skillshare Medium

When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary to provide some of our Services, you may not be able to use those Services.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
In this Privacy Policy, we use the term "Customer" to refer to individuals and organizations that directly contract with us for the purpose of using our products and services. We use the term "End Users" to refer to those individuals who (1) access or use our Customers' domains, networks, websites, application programming interfaces, and applications, or (2) Cloudflare's products and services are directed toward. Unlike Customers who directly interact with Cloudflare, End Users typically interact with our Customers' Internet properties that use our Services. In connection with providing our Services, Cloudflare may process End Users' data on behalf of Customers. In that case, Cloudflare is a data processor and the Customer is the data controller.

Excerpt from Cloudflare's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: This provision directly engages GDPR Articles 4(7) and 4(8), which define controller and processor, and Article 28, which requires a Data Processing Agreement between controllers and processors.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Cloudflare Privacy Policy
Entity
Cloudflare
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 9, 2026
Record ID
CA-P-007414
Document ID
CA-D-00282
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a064dbc72c132183a5977f85d35f4fcab210be3ae8baa95a0ce1278288c6ad03
Analysis generated
May 9, 2026 18:32 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Cloudflare
Document: Cloudflare Privacy Policy
Record ID: CA-P-007414
Captured: 2026-05-09 18:32:48 UTC
SHA-256: a064dbc72c132183…
URL: https://conductatlas.com/platform/cloudflare/cloudflare-privacy-policy/provision/CA-P-007414/controller-vs-processor-dual-role/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Cloudflare's Controller vs. Processor Dual Role clause do?

This distinction means that if you want to exercise privacy rights regarding data processed on behalf of a third-party website, you may need to contact that website's operator rather than Cloudflare directly, which can make it harder to know where to direct requests.

How does this clause affect you?

If your data is processed because you visited a third-party site using Cloudflare's infrastructure, Cloudflare's policy may not be the right place to seek data access or deletion; you may need to contact the operator of the site you visited instead.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with Cloudflare?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cloudflare.