California residents have stronger legal protections than most other US consumers, including the ability to request that Chase delete their personal information or stop selling it to third parties.
Consumer impact
Chase collects extensive personal and financial data from users of its website and mobile apps, including browsing behavior, device identifiers, and location data, which may be shared with affiliates and third-party marketing partners. Consumers should be aware that their data is used for targeted advertising, and that opting out of interest-based ads does not stop all data collection. You can opt out of targeted advertising and certain data sharing by visiting Chase's privacy preferences page at chase.com/privacy-preferences.
What you can do
β οΈ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Delete Your Data
California residents can submit a data access or deletion request by visiting chase.com/privacy-preferences or calling the number listed in the policy. Chase is required to respond within 45 days.
Applicable agencies
State Attorney General
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws β primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form