By providing a mobile number, customers consent to Chase contacting them via text, prerecorded voice messages, and automatic dialing technology for informational and account service purposes, and consent to call recording and voice-based identity verification. Chase states this consent does not extend to telemarketing or sales calls.
This analysis describes what Chase's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes consent to automated dialing and prerecorded voice messages upon providing a mobile number, which implicates the Telephone Consumer Protection Act (TCPA). The agreement states customers may change these preferences at any time by contacting Chase. The carve-out for telemarketing and sales calls is operationally significant for TCPA compliance purposes.
Interpretive note: TCPA consent scope has been subject to evolving judicial and FCC interpretation; the enforceability of blanket mobile number consent for automated communications may depend on the specific communication type and applicable FCC rules in effect at the time of the communication.
Under this provision, providing a mobile number to Chase constitutes consent to receive automated calls and text messages for account servicing purposes from Chase and companies acting on its behalf. The agreement states customers may contact Chase at any time to change these communication preferences.
Cross-platform context
See how other platforms handle Telephone and Electronic Communication Consent Including Automated Dialing and similar clauses.
Compare across platforms →"We may record and/or monitor any of our telephone conversations with you. If we do record, we do not have to keep the recordings, unless the law says we must. We may use your voice to verify your identity. When you give us your mobile number, we have your permission to contact you at that number about all of your Chase or J.P. Morgan accounts. Your consent allows us to use text messaging, artificial or prerecorded voice messages and automatic dialing technology for informational and account service calls, but not for telemarketing or sales calls. It may include contact from companies working on our behalf to service your accounts. Message and data rates may apply. You may contact us anytime to change these preferences.Excerpt from Chase's Deposit Account Agreement
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This provision establishes consent to automated dialing and prerecorded voice messages upon providing a mobile number, which implicates the Telephone Consumer Protection Act (TCPA). The agreement states customers may change these preferences at any time by contacting Chase. The carve-out for telemarketing and sales calls is operationally significant for TCPA compliance purposes.
Under this provision, providing a mobile number to Chase constitutes consent to receive automated calls and text messages for account servicing purposes from Chase and companies acting on its behalf. The agreement states customers may contact Chase at any time to change these communication preferences.
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