Provision record
Character.AI · Character.ai Privacy Policy · View original document ↗

AI/ML Model Training Using User Data

High severity Common · 279 of 352 platforms
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Document Record

What it is

Character.AI uses your personal data — including your chat messages and interactions — to train and improve its artificial intelligence and machine learning models.

This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause establishes the operational basis for the service provider's use of user-generated content and interaction data as training material for model development and service enhancement.

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 3334 other provisions on other platforms.

Consumer impact (what this means for users)

Users' chat content and behavioral data are used to develop new AI features and improve existing models, meaning personal communications may persist in model parameters beyond a standard data deletion.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Visit https://support.character.ai/hc/en-us/requests/new and submit a data deletion request. You can also email privacy@character.ai. Note that data already incorporated into AI models may not be fully removable.

How other platforms handle this

Lyft Medium

We may infer certain information from your interactions with the Lyft Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler.

Roblox Medium

Where the law allows us to, we may use the content you and other users have posted for training or to help us to improve the way we filter content on our platform.

Glassdoor Medium

We may use your personal data to personalize your experience interacting with Content, including what Content we recommend, show, or don't show to you.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Analyze, maintain, improve, modify, customize, and measure the Services, including to train our artificial intelligence/machine learning models; Develop new features, algorithms and machine learning models, programs, and services

Excerpt from Character.AI's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

The use of personal data for AI/ML training implicates GDPR Article 6 lawful basis requirements and Recital 47 legitimate interests analysis; under CCPA/CPRA, it may constitute 'use' of sensitive personal information requiring disclosure and opt-out …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Character.ai Privacy Policy
Entity
Character.AI
Document last updated
May 5, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000784
Document ID
CA-D-00120
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c4612fcf5ecfaf839b4734f75a403d8fb38f242ba7702f7ae784610b0f42146f
Analysis generated
March 15, 2026 11:12 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Character.AI
Document: Character.ai Privacy Policy
Record ID: CA-P-000784
Captured: 2026-03-15 11:12:54 UTC
SHA-256: c4612fcf5ecfaf83…
URL: https://conductatlas.com/platform/characterai/characterai-privacy-policy/provision/CA-P-000784/aiml-model-training-using-user-data/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Character.AI's AI/ML Model Training Using User Data clause do?

The clause establishes the operational basis for the service provider's use of user-generated content and interaction data as training material for model development and service enhancement.

How does this clause affect you?

Users' chat content and behavioral data are used to develop new AI features and improve existing models, meaning personal communications may persist in model parameters beyond a standard data deletion.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Character.AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.