Class actions are the primary legal mechanism consumers use to hold financial companies accountable for widespread but individually small harms — like improper fees charged to millions of users — and waiving this right means Cash App faces no collective accountability risk.
Consumer impact
Cash App's Terms bind users to mandatory individual arbitration and a class action waiver, effectively removing the right to take Cash App to court for any financial dispute, including unauthorized transactions, account closures, or fee disputes. The agreement also limits Cash App's maximum liability to just $200 or fees paid in the prior 12 months — whichever is greater — even in cases involving significant financial loss. You can opt out of arbitration within 30 days of first agreeing to these Terms by mailing a written opt-out notice to Block, Inc., 1955 Broadway, Suite 600, Oakland, CA 94612.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
The class action waiver is tied to the arbitration agreement. To opt out of both, mail a written notice with your name and account email to Block, Inc., 1955 Broadway, Suite 600, Oakland, CA 94612 within 30 days of first agreeing to the Terms.
Applicable agencies
CFPB
CFPB has authority over class action waivers in consumer financial service contracts under Dodd-Frank § 1028 and accepts consumer complaints regarding dispute resolution practices.
FTC has jurisdiction over unfair or deceptive acts and practices under Section 5 of the FTC Act and has challenged class action waivers that effectively immunize companies from consumer accountability.