This removes your right to sue Calm in court or participate in a group lawsuit, which are often the most effective ways for consumers to seek redress against a large company.
Consumer impact
Calm's Terms significantly affect consumers' legal rights by requiring individual arbitration for most disputes and waiving the right to participate in class actions, which limits consumers' ability to seek collective redress. Subscriptions auto-renew without a right to refund, and Calm can change prices with notice but no guaranteed right to a refund if you disagree. You can opt out of the mandatory arbitration clause by sending a written opt-out notice to Calm within 30 days of first agreeing to these Terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Within 30 days of first agreeing to Calm's Terms of Service, send a written opt-out notice to Calm via email at support@calm.com. Clearly state your name, account email, and your intent to opt out of the arbitration agreement in Section 16.
Applicable agencies
FTC
The FTC oversees unfair or deceptive consumer practices and has ongoing scrutiny of mandatory arbitration clauses in consumer contracts.
State Attorneys General can challenge arbitration clauses under state consumer protection laws, particularly in California and other states with strong consumer arbitration protections.