Provision record
Best Buy · Best Buy Terms of Use · View original document ↗

Limitation of Liability

Medium severity Medium confidence Explicit document language Common · 285 of 352 platforms
Stay ahead of the changes
Track Best Buy and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

Best Buy limits its financial responsibility to you for problems arising from using their website. You generally cannot recover consequential or punitive damages even if they were negligent.

ⓘ

This analysis describes what Best Buy's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This limitation restricts the categories of damages recoverable in disputes with Best Buy to direct damages only, establishing a defined scope of financial exposure in the company's liability framework.

⚠

Interpretive note: Enforceability varies by jurisdiction; certain states and the EU limit the scope of liability waivers in consumer contracts, particularly for gross negligence or statutory violations.

Recent Activity

This document changed recently

Medium May 6, 2026

The updated terms establish that using any Best Buy Property constitutes acceptance of the terms. Best Buy reserves the right to modify the terms at any time and without advance notice to users. The terms state that it is the user's responsibility to review the terms for updates or changes. This means continued use of Best Buy Properties after any unilateral amendment will constitute acceptance of the modified terms. You can review the full updated terms at any time by visiting a Best Buy Property, but Best Buy is not obligated to notify you of changes.

View change record →

Consumer impact (what this means for users)

This clause caps Best Buy's exposure for harms caused by their site's failure or errors, meaning consumers may be unable to recover the full extent of losses they suffer as a direct result of Best Buy's negligence or system failures.

How other platforms handle this

ActiveCampaign Medium

If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.

Leonardo AI Medium

A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
BEST BUY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR BEST BUY SERVICES, EVEN IF BEST BUY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Excerpt from Best Buy's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: Limitation of liability clauses engage state contract law and consumer protection statutes.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Best Buy Terms of Use
Entity
Best Buy
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-009343
Document ID
CA-D-00622
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
5c2558d534fd69cee27751ab58123ed2b8adabecb0553f0d6157a0d0b26870c1
Analysis generated
May 10, 2026 17:25 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Best Buy
Document: Best Buy Terms of Use
Record ID: CA-P-009343
Captured: 2026-05-10 17:25:42 UTC
SHA-256: 5c2558d534fd69ce…
URL: https://conductatlas.com/platform/best-buy/best-buy-terms-of-use/provision/CA-P-009343/limitation-of-liability/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Best Buy's Limitation of Liability clause do?

This limitation restricts the categories of damages recoverable in disputes with Best Buy to direct damages only, establishing a defined scope of financial exposure in the company's liability framework.

How does this clause affect you?

This clause caps Best Buy's exposure for harms caused by their site's failure or errors, meaning consumers may be unable to recover the full extent of losses they suffer as a direct result of Best Buy's negligence or system failures.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 285 platforms. See the full comparison.

Is ConductAtlas affiliated with Best Buy?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Best Buy.