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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
This is Bank of America's Online Banking Service Agreement, which sets the rules for using their website, mobile app, and other digital banking tools. The most important thing to know is that it includes a mandatory arbitration clause and class action waiver, meaning that if you have a dispute with Bank of America, you likely cannot sue them in court as part of a group. Review the arbitration opt-out instructions carefully if you want to preserve your right to pursue disputes in court.
This document constitutes Bank of America's Online Banking Service Agreement, governing the terms under which customers access and use the bank's digital banking platforms, including its website, mobile applications, and related online financial services. The agreement states that customers must maintain accurate account information, the terms authorize Bank of America to monitor electronic communications for security and compliance purposes, and the agreement asserts a broad right to modify terms with notice communicated electronically rather than by mail. Notably, the document contains mandatory arbitration provisions with class action waivers, which represent a significant restriction on consumer dispute rights; these provisions are common in U.S. financial services agreements but may face enforceability limitations depending on jurisdiction and the nature of the dispute. The agreement engages the Electronic Fund Transfer Act, the Electronic Signatures in Global and National Commerce Act, and the Gramm-Leach-Bliley Act, and is subject to CFPB oversight as a retail banking product; California residents and other state-specific user groups may have additional rights under applicable state consumer protection laws that could interact with or limit certain asserted terms.
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