For customers contracting with Amazon Web Services, Inc. and several other regional entities, disputes must be resolved through binding arbitration administered by the AAA under its commercial rules on an individual basis only, with class, consolidated, and representative actions expressly waived. Jury trials are also waived for any claims that proceed in court.
This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires that covered customers initiate arbitration through the AAA rather than pursue claims in court, and prohibits consolidating claims with those of other customers. The pre-arbitration notice requirement mandates written notice to AWS's registered agent before proceedings may begin.
Under this clause, customers contracting with Amazon Web Services, Inc. must send written notice of intent to arbitrate to AWS's registered agent before filing, and must pursue any claims individually through AAA commercial arbitration rather than through class or consolidated court proceedings. The agreement also requires a written notice to Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501 prior to commencing arbitration.
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration and Class Action Waiver and similar clauses.
Compare across platforms →"Disputes will be resolved by binding arbitration, rather than in court, except that either party may elect to proceed in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this Agreement... We and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action... If for any reason a claim proceeds in court rather than in arbitration we and you waive any right to a jury trial.Excerpt from AWS's Customer Agreement
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision requires that covered customers initiate arbitration through the AAA rather than pursue claims in court, and prohibits consolidating claims with those of other customers. The pre-arbitration notice requirement mandates written notice to AWS's registered agent before proceedings may begin.
Under this clause, customers contracting with Amazon Web Services, Inc. must send written notice of intent to arbitrate to AWS's registered agent before filing, and must pursue any claims individually through AAA commercial arbitration rather than through class or consolidated court proceedings. The agreement also requires a written notice to Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, …
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS.