Provision record
Atlassian · Atlassian Cloud Terms · View original document ↗

Customer termination for convenience without refund

High severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Snapchat Medium

Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.

Twitch Medium

Upon termination of these Terms of Service, any provision which, by its nature or express terms should survive, will survive such termination or expiration, including, but not limited to, Sections 7-10, and 14-20.

Shopify Medium

You may cancel your Account and terminate the Terms of Service at any time by contacting Shopify Support and then following the specific instructions indicated to you in Shopify's response.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Subject to Section 10.3 (Return Policy), Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2, and any unpaid amounts for the then-current Subscription Terms...will become due and payable immediately...

Excerpt from Atlassian's Cloud Terms

Provision details

Document information
Document
Atlassian Cloud Terms
Entity
Atlassian
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-001341, captured May 5, 2026
Record ID
CA-P-056228
Document ID
CA-D-000707
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-001341)
35024e8973b5c4a43ee73bc0c782ea7129606d54ac954b7f25410a0e267b2014
Analysis generated
May 8, 2026 01:00 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-001341 (checked Oct. 5, 2026)
Citation Record
Entity: Atlassian
Document: Atlassian Cloud Terms
Record ID: CA-P-056228
Version: CA-V-001341
Captured: 2026-05-05 06:38:51 UTC
SHA-256: 35024e8973b5c4a4…
URL: https://conductatlas.com/platform/atlassian/atlassian-cloud-terms/provision/CA-P-056228/customer-termination-for-convenience-without-refund/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Atlassian's Customer termination for convenience without refund clause do?

The clause states: “Subject to Section 10.3 (Return Policy), Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2, and any unpaid amounts for the then-current Subscription Terms...will become due and payable immediately...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.