Provision record
Atlassian · Atlassian Cloud Terms · View original document ↗

Cloud product service level commitment

Medium severity Explicit document language Common · 298 of 352 platforms
Stay ahead of the changes
Track Atlassian and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Stripe Medium

We require these service providers to contractually commit to security and confidentiality obligations for the Personal Data they process on our behalf.

Twitch Medium

The Terms of Service, which incorporate the Guidelines, is the entire agreement between you and Twitch relating to the subject matter herein and will not be modified except by a writing signed by authorized representatives of both parties...

Disney+ Medium

You agree that your access to the Services using these devices also shall be subject to the usage terms set forth in the applicable third-party beneficiary's terms of service.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Where applicable, the service level commitment for a Cloud Product is specified in the Service Level Agreement.

Excerpt from Atlassian's Cloud Terms

Provision details

Document information
Document
Atlassian Cloud Terms
Entity
Atlassian
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-001341, captured May 5, 2026
Record ID
CA-P-056131
Document ID
CA-D-000707
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-001341)
35024e8973b5c4a43ee73bc0c782ea7129606d54ac954b7f25410a0e267b2014
Analysis generated
May 8, 2026 01:00 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-001341 (checked Oct. 5, 2026)
Citation Record
Entity: Atlassian
Document: Atlassian Cloud Terms
Record ID: CA-P-056131
Version: CA-V-001341
Captured: 2026-05-05 06:38:51 UTC
SHA-256: 35024e8973b5c4a4…
URL: https://conductatlas.com/platform/atlassian/atlassian-cloud-terms/provision/CA-P-056131/cloud-product-service-level-commitment/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Atlassian's Cloud product service level commitment clause do?

The clause states: “Where applicable, the service level commitment for a Cloud Product is specified in the Service Level Agreement.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.