Provision record
Ancestry · Ancestry Terms and Conditions · View original document ↗

Ancestry Total Liability Capped at 12-Month Payments

High confidence Common · 281 of 343 platforms

Key Facts · in the document’s own words

What is Ancestry's total liability limited to?
“Our total liability in any matter related to the Services or these Terms is limited to the aggregate amount you paid to us during the 12-month period preceding the event giving rise to the liability.”
Version CA-V-006688, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Ancestry's total liability in any matter related to the Services or the Terms is limited to the aggregate amount the user paid to Ancestry during the 12-month period preceding the event giving rise to the liability.
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This analysis describes what Ancestry's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

No matter the severity of a claim, Ancestry's maximum financial exposure to a user is bounded by that user's prior 12 months of payments, which may be zero for free-tier users.

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Interpretive note: The second what_this_means item is a logical consequence of the cap as stated; the excerpt does not explicitly address the zero-payment scenario, but the canonical claim's terms encompass it without inference beyond the language.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

The maximum amount you could recover from Ancestry for any Services- or Terms-related matter is limited to what you paid Ancestry in the 12 months before the triggering event.

How other platforms handle this

OpenAI

OPENAI'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.

Teladoc

Teladoc Health disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.

Kling AI

we will not be liable or responsible for any loss or damage of any sort incurred as the result of any correspondence or dealing solely between you any third party.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Our total liability in any matter related to the Services or these Terms is limited to the aggregate amount you paid to us during the 12-month period preceding the event giving rise to the liability.

Excerpt from Ancestry's Terms and Conditions

Provision details

Document information
Document
Ancestry Terms and Conditions
Entity
Ancestry
Date stated by the document
May 12, 2026
As printed in Ancestry’s text (version CA-V-006688), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-006688, captured Sept. 11, 2026
Record ID
CA-P-031240
Document ID
CA-D-000223
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006688)
b680c81763ed7e205721e598994b8e0cf7180f68f73092d8740bbc28e50569cf
Analysis generated
July 9, 2026 04:19 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006688, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Ancestry
Document: Ancestry Terms and Conditions
Record ID: CA-P-031240
Version: CA-V-006688
Captured: 2026-09-11 00:35:19 UTC
SHA-256: b680c81763ed7e20…
URL: https://conductatlas.com/platform/ancestry/ancestry-terms-and-conditions/provision/CA-P-031240/ancestry-total-liability-capped-at-12-month-payments/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Ancestry's Ancestry Total Liability Capped at 12-Month Payments clause do?

No matter the severity of a claim, Ancestry's maximum financial exposure to a user is bounded by that user's prior 12 months of payments, which may be zero for free-tier users.

How does this clause affect you?

The maximum amount you could recover from Ancestry for any Services- or Terms-related matter is limited to what you paid Ancestry in the 12 months before the triggering event.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Ancestry?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ancestry.