Before initiating arbitration, users must send Ancestry written notice at least 60 days in advance, including their account name and email, a description of the claim, specific supporting facts, damages sought, and relief sought. Applicable limitations periods are tolled during this 60-day period. A court must resolve disputes about the adequacy of the notice before any arbitration demand is filed.
This analysis describes what Ancestry's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a mandatory pre-arbitration procedural step requiring written notice with specific factual content at least 60 days before arbitration may be initiated. The requirement that disputes about notice sufficiency be resolved by a court before arbitration may be filed creates an additional procedural threshold for users seeking to pursue claims.
The updated Terms footer no longer includes a direct link to 'Do Not Sell or Share My Personal Information,' a disclosure mechanism required under California's CCPA. California residents retain the legal right to direct Ancestry not to sell or share their personal information, but the footer no longer provides a prominently placed navigation point to exercise that right. Ancestry's privacy notice continues to reference CCPA compliance and provides other disclosure language, but the specific footer link has been removed.
View change record →The updated terms reduce the out-of-pocket costs consumers must pay to arbitrate disputes against Ancestry. Previously, consumers and Ancestry shared filing fees, arbitrator fees, and hearing expenses equally unless an arbitrator found the arbitration frivolous; now, if an arbitrator determines the arbitration is non-frivolous, Ancestry covers all JAMS-invoiced fees. Separately, the revised terms establish that Ancestry will pay all mediation fees, whereas both parties previously shared this cost. The removal of language describing alternative AAA procedures narrows the stated dispute resolution pathway.
View change record →California residents who rely on the Terms and Conditions footer to find the option to request that Ancestry not sell or share their personal information will no longer see that link in that location. While the underlying CCPA right to opt out likely remains available, the removal of this navigation path from the terms page makes the right less discoverable. California residents should verify that they can still access opt-out functionality through Ancestry's website or contact the company directly if they cannot locate the feature.
View change record →Under this clause, users must send a written notice containing specific account, claim, and damages information to Ancestry Legal Department, 42 Future Way, Suite 400, Draper, UT 84020, at least 60 days before initiating arbitration. If the sufficiency of the notice is disputed, a court must resolve that dispute before any arbitration demand may be filed.
Cross-platform context
See how other platforms handle Pre-Arbitration 60-Day Notice Requirement and similar clauses.
Compare across platforms →"If any party intends to seek arbitration under this agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating the arbitration. Any applicable limitations period shall be tolled during this 60-day period. Notice to Ancestry should be sent to Ancestry at Ancestry Legal Department, 42 Future Way, Suite 400, Draper, UT 84020. The notice provided by either party must include enough information to allow the receiving party to identify your account (including the name and email address used for the account) as well as to assess and attempt to resolve the claim, including a description of the claim, the specific supporting facts for the claim, the damages sought, and the relief sought.Excerpt from Ancestry's Terms and Conditions
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This provision establishes a mandatory pre-arbitration procedural step requiring written notice with specific factual content at least 60 days before arbitration may be initiated. The requirement that disputes about notice sufficiency be resolved by a court before arbitration may be filed creates an additional procedural threshold for users seeking to pursue claims.
Under this clause, users must send a written notice containing specific account, claim, and damages information to Ancestry Legal Department, 42 Future Way, Suite 400, Draper, UT 84020, at least 60 days before initiating arbitration. If the sufficiency of the notice is disputed, a court must resolve that dispute before any arbitration demand may be filed.
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