Provision record
Amplitude · Amplitude Privacy Notice · View original document ↗

Customer end users must contact customers to exercise data rights

High severity High confidence Explicitdocumentlanguage Common · 294 of 352 platforms

Key Facts

Who must Customer End Users contact with their request to access, amend, or delete their data?
Customer End Users who wish to access, amend, or delete their data must contact the Customer directly with their request, which the Customer may process.
What may the Customer do with a request from a Customer End User to access, amend, or delete their data?
Customer End Users who wish to access, amend, or delete their data must contact the Customer directly with their request, which the Customer may process.
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This analysis describes what Amplitude's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customer End Users cannot exercise data rights directly against Amplitude; their only recourse for accessing, amending, or deleting their data is through the Customer, who retains discretion over whether to process such requests.

Interpretive note: The phrase 'which Customer may process' introduces ambiguity about whether the Customer is obligated to process the request; this is noted in omitted_material.

Consumer impact (what this means for users)

If you are a Customer End User, Amplitude will not directly fulfill your requests to access, amend, or delete your data; you must submit those requests to the Customer, who may or may not process them.

How other platforms handle this

Discord Medium

When you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request additional information from you for the purpose of confirming your identity.

Baseten Medium

For data portability requests, We will select a format to provide Your personal information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance.

Skillshare Medium

In certain circumstances, the right to data portability, which means that you can request that we provide certain Personal Data we hold about you in a machine-readable format

See all platforms with this clause type →

Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
if you are a Customer End User and you would like to access, amend or delete your data, you need to contact the Customer directly with your request which Customer may process.

Excerpt from Amplitude's Privacy Notice

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Amplitude Privacy Notice
Entity
Amplitude
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-057033
Document ID
CA-D-00702
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7bd26f95555440d3ea5888c88933f8ec39bbc942e0471cb4b592a136c4fcf210
Analysis generated
May 20, 2026 18:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Amplitude
Document: Amplitude Privacy Notice
Record ID: CA-P-057033
Captured: 2026-05-20 18:34:53 UTC
SHA-256: 7bd26f95555440d3…
URL: https://conductatlas.com/platform/amplitude/amplitude-privacy-notice/provision/CA-P-057033/customer-end-users-must-contact-customers-to-exercise-data-rights/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Amplitude's Customer end users must contact customers to exercise data rights clause do?

Customer End Users cannot exercise data rights directly against Amplitude; their only recourse for accessing, amending, or deleting their data is through the Customer, who retains discretion over whether to process such requests.

How does this clause affect you?

If you are a Customer End User, Amplitude will not directly fulfill your requests to access, amend, or delete your data; you must submit those requests to the Customer, who may or may not process them.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 294 platforms. See the full comparison.

Is ConductAtlas affiliated with Amplitude?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Amplitude.