The terms require that any autonomous or semi-autonomous software agent accessing Amazon Services must identify itself as an agent in HTTP/HTTPS request headers, must not mimic human behavior or circumvent CAPTCHA systems, and must respond truthfully to human-or-computer verification prompts. Amazon reserves the right to limit or block agent access by technical or other means.
This analysis describes what Amazon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes specific technical and behavioral requirements for automated software, including AI agents and RPA tools, accessing Amazon Services, creating compliance obligations for developers and enterprises deploying such systems against Amazon's platform.
The updated terms mandate binding arbitration for all disputes arising from Amazon Services or products sold through Amazon.com, replacing the prior court-based system. Customers waive their right to sue in court, have a jury trial, or pursue class action claims; disputes will be resolved by a single arbitrator administering JAMS Streamlined Arbitration Rules. The terms require a 60-day mandatory pre-arbitration resolution process with customer service before arbitration can be initiated. Small claims court remains available as an exception if applicable in your jurisdiction, and injunctive relief in court is available only for intellectual property infringement or restraint of future law violations.
View change record →This clause applies to developers and enterprises deploying autonomous or semi-autonomous software to interact with Amazon Services, requiring technical self-identification in all HTTP/HTTPS requests and prohibiting human-mimicry or CAPTCHA circumvention. Amazon reserves the right to limit agent access at its sole discretion.
Cross-platform context
See how other platforms handle Agent Transparency and Access Requirements and similar clauses.
Compare across platforms →"No Agent may access, use, or interact with Amazon Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 3 of these Agent Terms. In addition, no Agent may access, use, or interact with Amazon Services if we have requested that the Agent refrain from accessing, using, or interacting with any Amazon Service. Agents must: In all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]" (e.g., Agent/AmazonAgent). Not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking the speed or pattern of human keystrokes, page navigation, or other interactions or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans. Respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer. Not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with an Amazon Service.Excerpt from Amazon's Conditions of Use
1) REGULATORY LANDSCAPE: The Agent Terms do not directly cite a specific regulatory framework, but they engage FTC guidance on automated systems transparency and may interact with the Computer Fraud and Abuse Act (CFAA) in …
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This provision establishes specific technical and behavioral requirements for automated software, including AI agents and RPA tools, accessing Amazon Services, creating compliance obligations for developers and enterprises deploying such systems against Amazon's platform.
This clause applies to developers and enterprises deploying autonomous or semi-autonomous software to interact with Amazon Services, requiring technical self-identification in all HTTP/HTTPS requests and prohibiting human-mimicry or CAPTCHA circumvention. Amazon reserves the right to limit agent access at its sole discretion.
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