Provision record
AI21 Labs · AI21 Labs Privacy Policy · View original document ↗

Data Retention with Open-Ended Carve-Outs

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Document Record

What it is

The policy states personal data is retained until proactively deleted by AI21 or upon a valid user deletion request, with exceptions permitting extended retention for legal and regulatory compliance, dispute records, anticipated litigation, and aggregated data, with no stated maximum retention periods.

This analysis describes what AI21 Labs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision does not specify maximum retention periods for any category of personal data, and the carve-outs for legal compliance, dispute records, and litigation prospect are open-ended in scope and duration. This structure may require evaluation under GDPR's storage limitation principle, which generally requires that personal data not be kept longer than necessary for its stated purpose.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under these terms, personal data will be retained until AI21 proactively deletes it or until a valid deletion request is submitted, with no stated maximum retention period. Extended retention is permitted for legal compliance, dispute records, litigation prospect, and aggregated data purposes, with the applicable duration left unspecified.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Email a deletion request to privacy@ai21.com. AI21 states it may ask for additional information to verify your identity before processing the request and will respond in accordance with applicable law.

Cross-platform context

See how other platforms handle Data Retention with Open-Ended Carve-Outs and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
Your Personal Data will be stored until we proactively delete it, or you send a valid deletion request. Please note that in some circumstances we may store your Personal Data for longer periods of time. These circumstances include: (i) where we are required to do so, for example for compliance with legal and regulatory requirements in accordance with legal, regulatory, tax or accounting requirements, (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings, and/or (iv) in the form of Aggregated Information.

Excerpt from AI21 Labs's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: This provision implicates GDPR's storage limitation principle, which requires that personal data be kept no longer than necessary for the purposes for which it is processed.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • FTC
    The FTC has addressed data retention and minimization practices in consumer protection enforcement contexts.
    File a complaint →
  • State AG
    California residents may lodge complaints with the California Attorney General or California Privacy Protection Agency regarding CCPA deletion rights and retention practices.
    File a complaint →

Provision details

Document information
Document
AI21 Labs Privacy Policy
Entity
AI21 Labs
Document last updated
May 5, 2026
Tracking information
First tracked
April 30, 2026
Last verified
July 9, 2026
Record ID
CA-P-015312
Document ID
CA-D-00460
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4b08d0dbf497e7182a8b1a8e2e7e1ce21ab7c9672a6a09026ced0bb982a8e2f2
Analysis generated
April 30, 2026 06:15 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AI21 Labs
Document: AI21 Labs Privacy Policy
Record ID: CA-P-015312
Captured: 2026-04-30 06:15:21 UTC
SHA-256: 4b08d0dbf497e718…
URL: https://conductatlas.com/platform/ai21-labs/ai21-labs-privacy-policy/provision/CA-P-015312/data-retention-with-open-ended-carve-outs/
Accessed: July 30, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does AI21 Labs's Data Retention with Open-Ended Carve-Outs clause do?

This provision does not specify maximum retention periods for any category of personal data, and the carve-outs for legal compliance, dispute records, and litigation prospect are open-ended in scope and duration. This structure may require evaluation under GDPR's storage limitation principle, which generally requires that personal data not be kept longer than necessary for its stated purpose.

How does this clause affect you?

Under these terms, personal data will be retained until AI21 proactively deletes it or until a valid deletion request is submitted, with no stated maximum retention period. Extended retention is permitted for legal compliance, dispute records, litigation prospect, and aggregated data purposes, with the applicable duration left unspecified.

Is ConductAtlas affiliated with AI21 Labs?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AI21 Labs.