If you live in North America and have a legal dispute with Adobe, you must resolve it through private arbitration rather than a lawsuit, and you cannot join a class action against Adobe.
This analysis describes what Adobe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision removes your ability to sue Adobe in court and prevents you from joining with other affected users in a class action lawsuit, which is often the only practical way to pursue small or moderate claims.
North American users who experience harm from Adobe's products or services, such as unauthorized charges, data issues, or service failures, cannot bring those claims as class actions and must pursue individual arbitration, which may be financially impractical for small-value disputes.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"If you reside in North America, you and Adobe agree that any dispute, claim, or controversy arising out of or relating to the Terms (including the formation, performance, breach, termination, or validity thereof), the Services or the Software, or your relationship with Adobe (collectively, "Disputes") will be resolved exclusively through binding arbitration... You and Adobe expressly waive the right to have any Dispute heard before a court, resolved by a jury, or resolved as a class action or class arbitration.Excerpt from Adobe's Terms of Use
(1) REGULATORY LANDSCAPE: Mandatory arbitration clauses and class action waivers in consumer contracts are subject to scrutiny under the FTC Act's prohibition on unfair or deceptive practices, and the CFPB has ongoing rulemaking activity in …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision removes your ability to sue Adobe in court and prevents you from joining with other affected users in a class action lawsuit, which is often the only practical way to pursue small or moderate claims.
North American users who experience harm from Adobe's products or services, such as unauthorized charges, data issues, or service failures, cannot bring those claims as class actions and must pursue individual arbitration, which may be financially impractical for small-value disputes.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Adobe.