23andMe · 23andMe Terms of Service

Unilateral Terms Modification

Medium severity
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Why it matters

You could sign up under one set of rules and find yourself bound by significantly different terms — including changes to how your data is used — simply by continuing to log in without reading a notification email.

Consumer impact

By agreeing to these Terms, you waive your right to participate in class action lawsuits against 23andMe and must resolve most disputes through individual arbitration, which significantly limits your legal recourse. Your payments are generally non-refundable, and 23andMe may use de-identified versions of your genetic data for research purposes. You can opt out of the arbitration clause by sending written notice to 23andMe within 30 days of first accepting the Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    If you disagree with updated Terms, log into your 23andMe account, navigate to Account Settings, and select the option to delete your account before the effective date of the new Terms.

Applicable agencies

  • FTC
    The FTC oversees unfair or deceptive contract modification practices that may harm consumers who are unaware of or unable to meaningfully consent to changed terms.
    File a complaint →

Provision details

Document information
Document
23andMe Terms of Service
Entity
23andMe
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-000894
Document ID
CA-D-00147
Evidence Provenance
Source URL
Wayback Machine
SHA-256
7e93b42fb3bdab478b53b49966e43f287711b2cafdd810994f4abc7aa562b4bf
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: 23andMe | Document: 23andMe Terms of Service | Record: CA-P-000894
Captured: 2026-03-20 07:05:17 UTC | SHA-256: 7e93b42fb3bdab47…
URL: https://conductatlas.com/platform/23andme/23andme-terms-of-service/unilateral-terms-modification/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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