Provision record
23andMe · 23andMe Terms of Service · View original document ↗

No refund for processing errors in passing samples

High severity Medium confidence Explicit document language Common · 286 of 352 platforms

Key Facts

Are users entitled to refunds where processing Errors occur?
23andMe states that users are not entitled to refunds where processing Errors occur, on the basis that this possibility is known in advance.
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This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause eliminates a refund remedy for a specific category of processing failure that 23andMe characterizes as a known possibility.

Interpretive note: The excerpt references 'these Errors' and 'this possibility' without defining them; the specific category of errors is not established by the quoted language alone, limiting interpretive confidence.

Clause Stability Stable

0
Changes
5
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4260 other provisions on other platforms.

Consumer impact (what this means for users)

If processing Errors of the type described occur, users have no entitlement to a refund under this clause.

How other platforms handle this

Datadog Medium

DATADOG ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (i) ERRORS, MISTAKES OR INACCURACIES OF DATA OR INFORMATION POSTED, DISPLAYED, PUBLISHED OR MADE AVAILABLE...

Tinder Medium

TINDER ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES TINDER ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS...

Perplexity AI Medium

we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
As this possibility is known in advance, users are not entitled to refunds where these Errors occur.

Excerpt from 23andMe's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
23andMe Terms of Service
Entity
23andMe
Document last updated
May 5, 2026
Tracking information
First tracked
May 11, 2026
Last verified
July 9, 2026
Record ID
CA-P-027177
Document ID
CA-D-00147
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
bddb92bc01773d87e5f6157d525fe0a08abb0e48becacc33725f316880d9f25e
Analysis generated
May 11, 2026 23:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: 23andMe
Document: 23andMe Terms of Service
Record ID: CA-P-027177
Captured: 2026-05-11 23:34:45 UTC
SHA-256: bddb92bc01773d87…
URL: https://conductatlas.com/platform/23andme/23andme-terms-of-service/provision/CA-P-027177/no-refund-for-processing-errors-in-passing-samples/
Accessed: Aug. 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does 23andMe's No refund for processing errors in passing samples clause do?

This clause eliminates a refund remedy for a specific category of processing failure that 23andMe characterizes as a known possibility.

How does this clause affect you?

If processing Errors of the type described occur, users have no entitlement to a refund under this clause.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.

Is ConductAtlas affiliated with 23andMe?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.