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This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause eliminates a refund remedy for a specific category of processing failure that 23andMe characterizes as a known possibility.
Interpretive note: The excerpt references 'these Errors' and 'this possibility' without defining them; the specific category of errors is not established by the quoted language alone, limiting interpretive confidence.
If processing Errors of the type described occur, users have no entitlement to a refund under this clause.
How other platforms handle this
DATADOG ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (i) ERRORS, MISTAKES OR INACCURACIES OF DATA OR INFORMATION POSTED, DISPLAYED, PUBLISHED OR MADE AVAILABLE...
TINDER ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES TINDER ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS...
we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free.
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"As this possibility is known in advance, users are not entitled to refunds where these Errors occur.Excerpt from 23andMe's Terms of Service
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This clause eliminates a refund remedy for a specific category of processing failure that 23andMe characterizes as a known possibility.
If processing Errors of the type described occur, users have no entitlement to a refund under this clause.
ConductAtlas has identified this type of provision across 291 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.