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| 0 | Print this page Customer and Partner Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms Twilio Marketplace Terms Twilio Segment Customer Data Platform Destination Integration and Listing Terms AI/ML Terms Twilio Messaging Campaign Terms Customer Name Changes and Assignments Updates to Legal Terms and Conditions Country Specific Disclosures EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching European Electronic Communications Code Disclosures Italy ALIAS Database Code of Conduct Germany - Impressum Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Customer Proprietary Network Information (CPNI) Sub-processors Customer Data Protection Addendum Supplier Data Protection Addendum Global Applicant Privacy Notice Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Twilio Sub-Processors Last Updated: April 2026 Third Party Sub-Processors Twilio uses the third party companies below (each, a “ sub-processor ”) to process personal data (i) on behalf of Twilio customers; (ii) in accordance with customer instructions as communicated by Twilio; and (iii) in strict accordance with the terms of a written contract between Twilio and the sub-processor. | 0 | Print this page Customer and Partner Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms Twilio Marketplace Terms Twilio Segment Customer Data Platform Destination Integration and Listing Terms AI/ML Terms Twilio Messaging Campaign Terms Customer Name Changes and Assignments Updates to Legal Terms and Conditions Country Specific Disclosures EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching European Electronic Communications Code Disclosures Italy ALIAS Database Code of Conduct Germany - Impressum Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Customer Proprietary Network Information (CPNI) Sub-processors Customer Data Protection Addendum Supplier Data Protection Addendum Global Applicant Privacy Notice Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Discord Community Code of Conduct Twilio Discord FAQ Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Twilio Sub-Processors Last Updated: September 2026 Third Party Sub-Processors Twilio uses the third party companies below (each, a “ sub-processor ”) to process personal data (i) on behalf of Twilio customers; (ii) in accordance with customer instructions as communicated by Twilio; and (iii) in strict accordance with the terms of a written contract between Twilio and the sub-processor. |
| 9 | Sub-Processor Applicable Service(s) Subject matter Nature and purpose of processing Location(s) of processing External links for additional information relating to security Adaptive Mobile Programmable Messaging Personal data contained in communications sent through the Twilio Services Prevention of illegal or unwanted communications over Twilio’s messaging services USA Data Privacy AWS All services Personal data contained in communications sent through or uploaded to the services. | 9 | Subprocessor Service(s) Processing Activities Location(s) of processing Links Adaptive Mobile (ENEA) Programmable Messaging Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services USA ENEA Data Privacy Amazon Bedrock All AI Products Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services USA Amazon Bedrock Anthropic All AI Products Anthropic provides AI functionality including LLM models for specific Twilio Products and Services USA Anthropic Transparency Hub AWS All Services & Products AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services USA*, EU, AU AWS Compliance Program ; AWS GDPR Centre ; AWS Supplementary Measures Addendum ; Blog AWS Email (SendGrid) AWS route and transmit emails for specific Twilio Products and Services USA, EU AWS Compliance Program ; AWS GDPR Centre ; AWS Supplementary Measures Addendum ; Blog AWS Marketing Campaigns (SendGrid) AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services USA AWS Compliance Program ; AWS GDPR Centre ; AWS Supplementary Measures Addendum ; Blog AWS Programmable Video AWS provides streaming and interactive video functionality for Twilio Products and Services USA* AWS Compliance Program ; AWS GDPR Centre ; AWS Supplementary Measures Addendum ; Blog AWS Programmable Voice AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services USA* AWS Compliance Program ; AWS GDPR Centre ; AWS Supplementary Measures Addendum ; Blog Clickhouse All Products Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services USA, EU Clickhouse Security , Clickhouse Privacy Datadog Segment Stytch by Twilio Datadog monitors of platform security and system health for specific Twilio Products and Services USA Datadog Data Protection ; Datadog Security Policies ; Datadog Compliance Program Deepgram Programmable Voice Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services USA Deepgram Data Protection Privacy and Security DVELP/Sabio Twilio Flex DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) Data Privacy ; Data Security ; Elastic Stytch by Twilio Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services USA Elastic Trust Center ElevenLabs Conversational Intelligence ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services USA EU Google Security & Compliance Reports Fivetran Stytch by Twilio Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services USA Google Trust Center GoodData Corporation Twilio Flex GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services USA Google Data Privacy ; Google Data Security & Cloud Security Google Programmable Voice; Twilio Flex Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services USA* Google Data Privacy ; Google Trust & Security; Blog Google Segment; Twilio Engage Google provides database storage, compute resources, and query processing for specific Twilio Products and Services USA or EU (Zurich & London) as selected by Customers Google Data Privacy ; Google Trust & Security; Blog Google RCS Verify Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services USA, South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore Google RCS Safety Centre Hex Stytch by Twilio Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services USA Hex Trust Center Honeycomb Stytch by Twilio Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services USA Honeycomb Trust Center Lakera All AI Products Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services USA Lakera Ai Security Lakera Trust Centre Meta Whatsapp Channel Stytch by Twilio Meta Routes, transmits and delivers messages for specific Twilio Products and Services USA Meta Data Privacy and Security Overview Microsoft Azure Conversational Intelligence Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services USA, EU Microsoft Compliance Microsoft Azure Trust Center Microsoft Azure All AI Products Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services USA Microsoft Compliance Microsoft Azure Trust Center Mintlify Stytch by Twilio Mintlify provides service documentation management for specific Twilio Products and Services USA Mintlify Security Portal OpenAI All AI Products OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services USA OpenAI Security & Privacy Plain Stytch by Twilio Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services UK Plain Trust Center Postmark Stytch by Twilio Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services USA Security and Privacy Sinch Stytch by Twilio Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services USA Sinch Trust Center Slack Stytch by Twilio Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services USA Slack Trust Center Snowflake Marketing Campaigns (SendGrid) Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services USA Security Addendum ; DPIA Fact Sheet ; Snowflake Stytch by Twilio Snowflake provides data warehousing and data storage services for specific Twilio Products and Services USA Security Addendum ; DPIA Fact Sheet ; Svix Stytch by Twilio Svix delivers real-time system alerts and notifications for specific Twilio Products and Services USA Svix Security Temporal Cloud Flex Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services USA Temporal Cloud Data Security VoiceBase Programmable Voice; Flex VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services USA Trust Center VoiceBase Help Center * If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). |
| 10 | Infrastructure Provider providing hosting services and storage. | — | Removed |
| 11 | USA* Compliance Program ; GDPR Centre ; Supplementary Measures Addendum ; Blog AWS Programmable Voice Personal data contained in voice communications. | — | Removed |
| 12 | Text to speech functionality for customers using Amazon Polly, Amazon Comprehend, and Amazon Transcribe. | — | Removed |
| 13 | USA* Compliance Program ; GDPR Centre ; Supplementary Measures Addendum ; Blog AWS Programmable Video Personal data contained in streamed videos. | — | Removed |
| 14 | Streaming and interactive video. | — | Removed |
| 15 | USA* Compliance Program ; GDPR Centre ; Supplementary Measures Addendum ; Blog AWS Marketing Campaigns (SendGrid) Personal data contained in email communications. | — | Removed |
| 16 | Automation and storage services for marketing campaigns. | — | Removed |
| 17 | USA Compliance Program ; GDPR Centre ; Supplementary Measures Addendum ; Blog AWS Email (SendGrid) Personal data contained in email communications. | — | Removed |
| 18 | Routing and transmission of emails. | — | Removed |
| 19 | USA EU Compliance Program ; GDPR Centre ; Supplementary Measures Addendum ; Blog AWS CDP (Segment) Personal data contained in communications sent through the Segment Services Infrastructure Provider providing hosting services and storage. | — | Removed |
| 20 | USA or EU (Dublin) as selected by customers Compliance Program ; GDPR Centre ; Supplementary Measures Addendum ; Blog Anthropic All AI Products Personal data contained in communications sent through Flex. | — | Removed |
| 21 | Vendor for AI functionality in product USA Claude by Anthropic in Amazon Bedrock Amazon Bedrock All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product USA Amazon Bedrock Clickhouse All Products Personal data contained in communications sent through the Twilio Services Infrastructure Provider providing hosting services and storage. | — | Removed |
| 22 | USA, EU Security , Privacy Datadog Segment Stytch by Twilio System and event logs only Operational monitoring USA Data Protection ; Security Policies ; Compliance Program DVELP/Sabio Twilio Flex Personal data contained in voice communications. | — | Removed |
| 23 | Connectivity services to customer’s Google CCAI instance. | — | Removed |
| 24 | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) Data Privacy ; Data Security ; Deepgram Programmable Voice Personal data contained in voice communications Speech to text and text to speech APIs USA Data Protection privacy and security policies Elastic Stytch by Twilio Storage, indexing, and retrieval of log data and User Personal Data (such as User IDs, emails, and metadata) to facilitate search functionality and system monitoring Logging and query solution USA Trust Center ElevenLabs Conversational Intelligence Personal data contained in voice transcriptions AI features as enabled by customer for the purpose of summarization and sentiment analysis USA EU Security & Compliance Reports Fivetran Stytch by Twilio Automated data pipeline service used to replicate and synchronize application data (which may include User Personal Data, billing information, and usage logs) from various third-party sources into a centralized data warehouse for internal analytics and business intelligence ETL (Extract, Transform, Load) Service / Automated Data Integration USA Trust Center GoodData Corporation Twilio Flex Personal data contained in communications sent through Twilio Flex. | — | Removed |
| 25 | Data analytics functionality for customers who have enabled the feature in Twilio Flex. | — | Removed |
| 26 | USA Data Privacy ; Data Security & Cloud Security Google Segment/Twilio Engage Personal data contained in communications sent through the Segment Services Data storage compute and queries USA or EU (Zurich & London) as selected by Customers Data Privacy ; Trust & Security ; Blog Google Programmable Voice; Twilio Flex Personal data contained in voice communications. | — | Removed |
| 27 | Speech recognition functionality for customers who have enabled the feature on supported products. | — | Removed |
| 28 | USA* Data Privacy ; Trust & Security ; Blog Google RCS ... | — | Removed |
| 29 | Verify Phone numbers and message content Message delivery for outbound/inbound Twilio Verify services. | — | Removed |
| 30 | USA , South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore https://safety .google/intl /en/ Hex Stytch by Twilio Processing and visualization of User Personal Data (such as User IDs and usage metrics) queried from data warehouse to generate internal business intelligence reports, dashboards, and analytics Collaborative data workspace / Analytics & reporting USA Security / Trust Center Honeycomb Stytch by Twilio Ingestion and analysis of system telemetry data (including traces, logs, and structured events) which may contain User Personal Data (such as User IDs, IP addresses, and request metadata) to facilitate real-time debugging, system reliability, and performance optimization Observability & Application Performance Management (APM) USA Lakera All AI Products Personal data contained in communications sent through the Twilio Services AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows. | — | Removed |
| 31 | USA Postmark Stytch by Twilio Personal data contained in voice communications. | — | Removed |
| 32 | Outbound email messaging service. | — | Removed |
| 33 | USA https://postmarkapp.com/eu-privacy Sinch Stytch by Twilio Personal data contained in voice communications. | — | Removed |
| 34 | Outbound SMS messaging service USA https://trust.sinch.com/ Meta Whatsapp Channel Stytch by Twilio Phone numbers and message content Outbound/inbound message delivery USA Data Privacy and Security overview Microsoft Azure Conversational Intelligence Personal data contained in voice communications Speech recognition functionality for customers who have enabled the feature on supported products. | — | Removed |
| 35 | USA, EU Microsoft Compliance Microsoft Azure All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product USA Mintlify Stytch by Twilio Process contact data and communications usage data (device data) Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations USA https://security.mintlify.com/ OpenAI All AI Products Personal data contained in customer defined workflows Vendor for AI functionality in product USA https://openai.com/security Plain Stytch by Twilio Storage and processing of User Personal Data (including names, emails, support tickets, and communication history) to facilitate multi-channel customer support, issue tracking, and resolution Customer Support Infrastructure / Help Desk Platform UK Trust Center Snowflake Marketing Campaigns (SendGrid) Personal data contained in email communications. | — | Removed |
| 36 | Automation and storage services for Marketing Campaigns. | — | Removed |
| 37 | USA Security Addendum ; DPIA Fact Sheet ; Snowflake Stytch by Twilio Processing and storage of User Personal Data (including names, email addresses) Storage services USA Security Addendum ; DPIA Fact Sheet ; Temporal Cloud Twilio Flex Personal data contained in customer defined workflows Scheduling and execution of the customer defined workflows. | — | Removed |
| 38 | USA Data Security Slack Stytch by Twilio Storage and processing of User Personal Data (including names, emails, support tickets, and communication history) to facilitate customer support Customer Support chat/messaging solution. | — | Removed |
| 39 | USA https://slack.com/security Svix Stytch by Twilio Transmission and temporary processing of event notifications (webhook payloads) which may contain User Personal Data (such as User IDs, authentication events, and request metadata) to facilitate real-time updates to customer applications Event delivery (webhooks as a Service) USA Security VoiceBase Programmable Voice; Twilio Flex Personal data contained in voice communications. | — | Removed |
| 40 | Transcription services for customers who have enabled transcriptions on supported products. | — | Removed |
| 41 | USA Data Privacy ; Data Security * If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). | — | Removed |
| 44 | Twilio Group Sub-Processors Sub-Processor Applicable Service(s) Subject matter Nature and purpose of processing Location(s) of processing External links for additional information relating to security DataBank Sendgrid Services Personal data contained in communications sent through or uploaded to the services. | 12 | Twilio Group Sub-Processors Subprocessor Name Service(s) Processing Activities Location Links DataBank Sendgrid Services Hosting services and storage. |
| 45 | Infrastructure Provider providing hosting services and storage. | 13 | North America Databank Trust Centre Lumen Sendgrid Services Hosting services and storage. |
| 46 | North America Data Privacy ; Data Security Lumen Sendgrid Services Personal data contained in communications sent through or uploaded to the services. | 14 | North America Lumen Privacy Center Digital Realty Sendgrid Services Hosting services and storage. |
| 47 | Infrastructure Provider providing hosting services and storage. | 15 | North America / EU Digital Realty Privacy Centre Twilio Inc. |
| 48 | North America Data Privacy ; Data Security Digital Realty Sendgrid Services Personal data contained in communications sent through or uploaded to the services. | — | Removed |
| 49 | Infrastructure Provider providing hosting services and storage. | — | Removed |
| 50 | North America EU Data Privacy ; Data Security Twilio Inc. | — | Removed |
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