Old version
April 22, 2026 06:22 UTC
60439988417e5a7c8be11be6a29b5b4534f8e008c2d697713b2f8c704db37cc9
CA-V-000901
New version
June 12, 2026 00:36 UTC
4bf36196c5cab28c3345a1287228672faa21cb9182d245676aa10bd1cccfa7b0
CA-V-003719
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Change Summary
Ticketmaster added new privacy disclosures on June 12, 2026 covering three areas: collection of sensitive personal and biometric information in limited circumstances with additional safeguards, use of messaging services in addition to existing communication channels, and capture of attendee images and video at events for marketing purposes with an objection right where Ticketmaster is responsible for the filming. The policy now explicitly describes these practices and associated user protections.
medium severity
10 Sentences added
0 Sentences removed
2 Sentences modified
256 Sentences before
266 Sentences after
Added
Removed
Modified
BeforeAfter
50Sensitive personal and biometric information.
51In limited circumstances, we may collect and use sensitive personal information, including biometric information, where it is necessary to provide you with the services you request or where we are required or permitted to do so by law.
52For example, this may include information you provide when requesting specific services or support, or where identity verification or security measures are required in certain markets.
53We will always inform you if this applies, only use this information for those purposes, and apply additional safeguards.
54For more details, please see our Biometric Privacy Notice .
70To contact you with information or offers regarding upcoming events, products or services via email, push and web notifications, SMS, or social media platforms.75To contact you with information or offers regarding upcoming events, products or services via email, push and web notifications, SMS, messaging services or social media platforms.
82Fan images and recordings.
83When you attend an event, we may capture your image, likeness or voice through photography or video recordings.
84This content may be used in marketing materials, including on websites, social media, and other promotional channels.
85Where we are responsible for such filming or photography, you have the right to object to the use of your image.
86If you would prefer not to be included, please contact us and we will take reasonable steps to respect your request.
253Information Relevant To Your Country The data controller that processes your information depends on which market you have an account or subscription with.263Information Specific To Your Country The data controller that processes your information depends on which market you have an account or subscription with.
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