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| 0 | Snap Terms of Service Snap Terms of Service Summary Snap Inc. | 0 | NEWS INVESTORS CAREERS Snap Terms of Service Snap Terms of Service Summary Snap Inc. |
| 1 | Terms of Service Snap Group Limited Terms of Service Click here for a helpful summary of the Snap Terms of Service The Snap Terms of Service is a contract between you and Snap. | 1 | Terms of Service Snap Group Limited Terms of Service We've updated our Terms of Service, effective September 21, 2026. |
| 2 | You can view the prior Terms of Service, which apply to all users until September 21, 2026, here . | ||
| 3 | Click here for a helpful summary of the Snap Terms of Service The Snap Terms of Service is a contract between you and Snap. | ||
| 38 | Terms of Service Effective: April 7, 2025 Welcome! | 40 | Terms of Service Effective: September 21, 2026 Welcome! |
| 39 | We’ve drafted these Terms of Service (which we call the “Terms”) so you’ll know the rules that govern our relationship with you as a user of Snapchat, Bitmoji, or any of our other products or services that are subject to them, such as My AI, (which we refer to collectively as the “Services”). | 41 | We’ve drafted these Terms of Service (which we call the “Terms”) so you’ll know the rules that govern our relationship with you as a user of Snapchat, Bitmoji, or any of our other products or services that are subject to these Terms, such as My AI (which we refer to collectively as the “Services”). |
| 55 | Who Can Use the Services Our Services are not directed to children under the age of 13, and you must confirm that you are 13 years or older to create an account and use the Services. | 57 | Who Can Use the Services Our Services are not directed to children under the age of 13 or those below the applicable minimum age at which you may use the Services in your state, province, or country if older than 13. |
| 56 | If we have actual knowledge that you are under the age of 13 (or the minimum age at which a person may use the Services in your state, province, or country without parental consent, if greater), we will cease providing the Services to you and delete your account and your data. | 58 | You must confirm that you are older than that applicable minimum age to create an account and use the Services. |
| 59 | If we have actual knowledge that you are not, we will cease providing the Services to you and lock or delete your account and your data. | ||
| 60 | We may require you to verify your age before you are allowed to use our Services. | ||
| 64 | If we become aware that you are under this age we will suspend your use of the Services and delete your account and data. | 68 | If we become aware that you are under this age, we will suspend your use of the Services and delete your account and data. |
| 69 | You may be required to verify your age. | ||
| 70 | For all content you create using the Services, or submit or make available to the Services (including Public Content), you grant Snap and our affiliates a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyze, transmit, and distribute that content , including the name, image, likeness, or voice of anyone featured in it . | 75 | For all content you create using the Services, or submit or make available to the Services (including Public Content), you grant Snap and our affiliates a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyze, transmit, and distribute that content, including the name, image, likeness, or voice of anyone featured in it. |
| 78 | While we’re not required to do so, we may access, review, screen, and delete your content at any time and for any reason, including to provide and develop the Services or if we think your content violates these Terms or any applicable laws. | 83 | While we’re not required to do so, we may access, review, screen, and delete your content at any time and for any reason, including to provide and develop the Services or if we think your content violates these Terms or any applicable laws, and we will not be liable to you for any such actions taken . |
| 87 | We have various rights to change and remove your content, but you always remain responsible for everything you create, post or share , or direct us to use on the Services . 3. | 92 | We have various rights to change and remove your content, but you always remain responsible for everything you create, post or share, or direct us to use on the Services. 3. |
| 107 | If Outputs reference individuals or third parties including their products or services, it does not mean the individual or third party endorses Snap, or that they or these products are affiliated with Snap. | 112 | If Outputs reference individuals or third parties, including their products or services, it does not mean the individual or third party endorses Snap, or that they or these products are affiliated with Snap. |
| 117 | Although Snap reserves the right to review, moderate, or remove all content that appears on the Services, we do not review all of it. | 122 | To the fullest extent permitted by applicable law, Snap reserves the right to review, moderate, or remove all content that appears on the Services. |
| 123 | You can read more about Snap’s approach to content moderation and how we aim to take down illegal or potentially harmful content quickly once it is detected in our Snapchat Moderation, Enforcement, and Appeals Explainer . | ||
| 124 | However, we do not review all content on our Services. | ||
| 119 | You can read more about Snap’s approach to content moderation on our Support Site . | 126 | Users can report content on the Services and other accounts for violation of our Terms and policies, including our Community Guidelines . |
| 120 | Users can report content produced by others or others’ accounts for violation of our Terms, Community Guidelines or other guidelines and policies. | — | Removed |
| 122 | We hope you’ll understand any decisions we make about content or user accounts, but if you have any complaints or concerns, you can use the submission form available here or use available in-app options. | 128 | We may also take action on content or accounts to comply with applicable law, legal orders, or valid notices alleging unlawful or prohibited content or activity. |
| 123 | If you use this process, your complaint must be submitted within six months of the relevant decision. | 129 | Our decision to take any action under this Section—including restricting, suspending, or terminating accounts, limiting access to content or features, or implementing device-based restrictions or blocks—is made in our sole discretion. |
| 124 | Upon receiving a complaint, we will: ensure the complaint is reviewed in a timely, non-discriminatory, diligent and non-arbitrary manner; reverse our decision if we determine our initial assessment was incorrect; and inform you of our decision and of any possibilities for redress promptly. | 130 | You can read more in our Snapchat Moderation, Enforcement, and Appeals Explainer . |
| 131 | We hope you’ll understand any decisions we make about content or user accounts, but in some cases you can appeal our decisions. | ||
| 132 | More information about appeals is available on our Support Site . | ||
| 133 | You can also find more information on our Support Site about how Snap complies with certain online platform and safety laws that may apply to you depending on where you live. | ||
| 134 | This includes how we handle content reports and appeals, and the steps you can take if you believe that we have not complied with our obligations under those laws (if they apply to you), such as challenging us if we have restricted your account or removed your content in a way that violates these Terms. | ||
| 135 | Some of those laws also require us to publish transparency reports that explain our approach to content moderation and platform safety, including the risks we have identified on our Services and our safety efforts to address them. | ||
| 136 | You can find this in our Transparency Hub . | ||
| 137 | The information provided in our Transparency Hub and any other safety support pages mentioned in this Section are for informational purposes only. | ||
| 126 | We have content moderation policies and processes in place that apply to content on the Services. 8. | 139 | We have content moderation policies and processes in place that apply to content on the Services. |
| 140 | You may be able to appeal our decisions or make a complaint if you believe we have failed to comply with these Terms or laws that may apply to you depending on where you live. 8. | ||
| 150 | Safety We try hard to keep our Services a safe place for all users. | 164 | Safety We work hard to help ensure our Services offer a fun and safe experience for all users, but we can’t guarantee it. |
| 151 | But we can’t guarantee it. | 165 | We take behavior that threatens the safety of our community very seriously, particularly when the threat of harm is severe. |
| 152 | That’s where you come in. | 166 | If you encounter potentially harmful or unlawful content on the Services, we encourage you to report it. |
| 167 | You can learn more about the different ways we strive to keep illegal or potentially harmful content off of the Services in our Community Guidelines . | ||
| 154 | If you fail to comply, we reserve the right to remove any offending content; terminate or limit the visibility of your account, and retain data relating to your account in accordance with our data retention policies; and notify third parties — including law enforcement — and provide those third parties with data and any other information relating to your account. | 169 | If you fail to comply, we reserve the right to remove any offending content; terminate or limit the visibility of your account or access to certain features; retain data relating to your account in accordance with our data retention policies; and notify third parties — including law enforcement — and provide those third parties with data and any other information relating to your account. |
| 155 | This step may be necessary to protect the safety of our users and others; to investigate, remedy, and enforce potential Terms violations; and to detect and resolve any fraud or security concerns. | 170 | This step may be necessary to protect the safety of our users and others; to investigate, remedy, and enforce potential violations of our Terms; and to detect and resolve any fraud or security concerns. |
| 171 | Snap’s policy is to respond to legally valid governmental requests for user information in the United States. | ||
| 172 | Governmental agencies and courts in the European Union (“EU”) may also send us requests for user information. | ||
| 173 | Such requests may include “European Production Orders” under the EU e-Evidence Regulation, and certain other legal requests. | ||
| 174 | If we receive a legally valid request, Snap may share the requested information — which can include user content — through one of our EU affiliates, without contesting potential conflicts of law. | ||
| 188 | Third-Party Materials and Services Certain Services may display, include, or make available content, data, information, applications, features, or materials from third parties (“Third-Party Materials”), provide links to certain third-party websites, or permit the use of Third-Party Materials or third-party services in connection with those Services. | 207 | Third-Party Materials and Services Certain Services may display, include, or make available content, data, information, applications, features, or materials from third parties (“Third-Party Materials”), provide links to certain third-party websites, or permit the use of Third-Party Materials or third-party services in connection with them. |
| 206 | For example, we may deactivate your account due to prolonged inactivity, and we may reclaim your username at any time for any reason. | 225 | For example, we may terminate your account due to prolonged inactivity, and we may reclaim your username at any time for any reason. |
| 208 | Where we restrict, terminate, or suspend your access to the Services for violation of our Community Guidelines , we will notify you and provide an opportunity for you to appeal as explained in our Moderation, Enforcement and Appeals explainer . | 227 | Where we restrict, terminate, or suspend your access to the Services for violation of our Community Guidelines , we will notify you and provide an opportunity for you to appeal as explained in our Moderation, Enforcement and Appeals Explainer . |
| 229 | Where we are liable to you and you have suffered some loss, we limit our liability to a set amount. 20 . | 248 | Where we are liable to you and you have suffered some loss, we limit our liability to a set amount. 20. |
| 230 | Arbitration, Class-Action Waiver, and Jury Waiver PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY PROVIDE THAT YOU AND SNAP AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. | 249 | Arbitration, Class-Action Waiver and Jury Waiver PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY PROVIDE THAT YOU AND SNAP AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. |
| 233 | In this Section 20 (the “Arbitration Agreement”), you and Snap, including Snap’s officers, directors, employees, contractors and vendors, agree that all claims and disputes (whether contract, tort, or otherwise), including all statutory claims and disputes, arising out of or relating to these Terms or the use of the Services or any communications between you and Snap that are not brought in small claims court will be resolved by binding arbitration on an individual basis, except that you and Snap are not required to arbitrate any: (i) disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is an individual dispute and not a class action, (ii) disputes or claims where the only relief sought is injunctive relief, and (iii) disputes in which either party seeks equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, patents or other intellectual property rights. | 252 | In this Section 20 (the “Arbitration Agreement”), you and Snap, including Snap’s officers, directors, employees, contractors and vendors, agree that all claims and disputes (whether contract, tort or otherwise), including all statutory claims and disputes, arising out of or relating to these Terms or the use of the Services or any communications between you and Snap that are not brought in small claims court will be resolved by binding arbitration on an individual basis, except that you and Snap are not required to arbitrate any: (i) disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is an individual dispute and not a class action, (ii) disputes or claims where the only relief sought is injunctive relief, and (iii) disputes in which either party seeks equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, patents or other intellectual property rights. |
| 235 | In addition, all disputes concerning the arbitrability of a claim (including disputes about the scope, applicability, enforceability, revocability, or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below. | 254 | In addition, all disputes concerning the arbitrability of a claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below. |
| 242 | The Pre-Arbitration Demand must include: (i) your name, (ii) your Snapchat username, (iii) your name, telephone number, email address and mailing address or the name, telephone number, mailing address and email address of your counsel, if any, (iv) a description of your dispute, and (iv) your signature. | 261 | The Pre-Arbitration Demand must include: (i) your name, (ii) your Snapchat username, (iii) your name, telephone number, email address and mailing address or the name, telephone number, mailing address and email address of your counsel, if any, (iv) a description of your dispute, and (v) your signature. |
| 248 | The Federal Arbitration Act, including its procedural provisions, governs the interpretation and enforcement of this dispute-resolution provision, and not state law. | 267 | The Federal Arbitration Act, including its procedural provisions, governs the interpretation and enforcement of this dispute resolution provision, and not state law. |
| 251 | If ADR Services is not available to arbitrate, the arbitration will be conducted by National Arbitration and Mediation (“NAM) ( https://www.namadr.com/ ). | 270 | If ADR Services is not available to arbitrate, the arbitration will be conducted by National Arbitration and Mediation (“NAM") ( https://www.namadr.com/ ). |
| 259 | If non-appearance arbitration is elected, the arbitration will be conducted by telephone, online, written submissions, or any combination of the three; the specific manner will be chosen by the party initiating the arbitration. | 278 | If non-appearance arbitration is elected, the arbitration will be conducted by telephone, online, written submissions or any combination of the three; the specific manner will be chosen by the party initiating the arbitration. |
| 263 | If you are the party initiating an arbitration against Snap, you will be responsible for the nonrefundable Initial Filing Fee. | 282 | If you are the party initiating an arbitration against Snap, you will be responsible for the non-refundable Initial Filing Fee and the non-refundable Administrative Fee. |
| 264 | If, however, the amount of the Initial Filing Fee is more than you would have to pay to file a Complaint in the United States District Court for the Central District of California (or, for cases where that court would lack original jurisdiction, the California Superior Court, County of Los Angeles), Snap will pay the difference between the Initial Filing Fee and the amount you would have to pay to file a Complaint in Court. | 283 | If, however, the combined amount of the Initial Filing Fee and the Administrative Fee (the “Initiating Fees”) is more than you would have to pay to file a Complaint in the United States District Court for the Central District of California (or, for cases where that court would lack original jurisdiction, the California Superior Court, County of Los Angeles), Snap will pay the difference between the Initiating Fees and the amount you would have to pay to file a Complaint in Court. |
| 265 | Snap will pay both parties’ Administrative Fee. | — | Removed |
| 271 | The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under law, the arbitral forum’s rules, and the Terms. | 289 | The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under law, the arbitral forum’s rules and the Terms. |
| 283 | Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. | 301 | Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. |
| 289 | Notwithstanding any other provision of this Agreement, the Arbitration Agreement or ADR Services’ Rules, disputes regarding the interpretation, applicability, or enforceability of this waiver may be resolved only by a court and not by an arbitrator. | 307 | Notwithstanding any other provision of this Agreement, the Arbitration Agreement or ADR Services' Rules, disputes regarding the interpretation, applicability or enforceability of this waiver may be resolved only by a court and not by an arbitrator. |
| 290 | IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. | 308 | IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. |
| 291 | IN SUCH CIRCUMSTANCES, ANY PUTATIVE CLASS, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED OR REPRESENTATIVE ACTION THAT IS PERMITTED TO PROCEED MUST BE BROUGHT IN A COURT OF PROPER JURISDICTION AND NOT IN ARBITRATION. j. | 309 | IN SUCH CIRCUMSTANCES, ANY PUTATIVE CLASS, PRIVATE ATTORNEY GENERAL OR CONSOLIDATED OR REPRESENTATIVE ACTION THAT IS PERMITTED TO PROCEED MUST BE BROUGHT IN A COURT OF PROPER JURISDICTION AND NOT IN ARBITRATION. j. |
| 326 | Snap Group Limited Terms of Service Effective: April 7, 2025 Welcome! | 344 | Snap Group Limited Terms of Service Effective: September 21, 2026 Welcome! |
| 327 | We’ve drafted these Terms of Service (which we call the “Terms”) so you’ll know the rules that govern our relationship with you as a user of Snapchat, Bitmoji, or any of our other products or services that are subject to them, such as My AI, (which we refer to collectively as the “Services”). | 345 | We’ve drafted these Terms of Service (which we call the “Terms”) so you’ll know the rules that govern our relationship with you as a user of Snapchat, Bitmoji, or any of our other products or services that are subject to these Terms, such as My AI (which we refer to collectively as the “Services”). |
| 341 | Who Can Use the Services Our Services are not directed to children under the age of 13, and you must confirm that you are 13 years or older to create an account and use the Services. | 359 | Who Can Use the Services Our Services are not directed to children under the age of 13 or those below the applicable minimum age at which you may use the Services in your state, province, or country if older than 13. |
| 342 | If we have actual knowledge that you are under the age of 13 (or the minimum age at which a person may use the Services in your state, province or country without parental consent, if greater), we will cease providing the Services to you and delete your account and your data. | 360 | You must confirm that you are older than that applicable minimum age to create an account and use the Services. |
| 343 | We may offer additional Services with additional terms that may require you to be even older to use them. | 361 | If we have actual knowledge that you are not, we will cease providing the Services to you and lock or delete your account and your data. |
| 362 | We may require you to verify your age before you are allowed to use our Services. | ||
| 363 | We may also offer additional Services with additional terms that may require you to be even older to use them. | ||
| 347 | In summary: Our Services are not directed at anyone under the age of 13 or the minimum age at which a person may use the Services in your state, province or country if it is older than 13. | 367 | In summary: Our Services are not directed to anyone under the age of 13 or the minimum age at which a person may use the Services in your state, province or country if it is older than 13. |
| 348 | If we become aware that you are under this age we will suspend your use of the Services and delete your account and data. | 368 | If we become aware that you are under this age, we will suspend your use of the Services and delete your account and data. |
| 369 | You may be required to verify your age. | ||
| 354 | For all content you create using the Services, or submit or make available to the Services (including Public Content), you grant Snap and our affiliates a worldwide, royalty-free (meaning that there is no ongoing payment to you required), sublicencable, and transferable licence to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyse, transmit, and distribute that content, including the name, image, likeness, or voice of anyone featured in it. | 375 | For all content you create using the Services, or submit or make available to the Services (including Public Content), you grant Snap and our affiliates a worldwide, royalty-free (meaning that there is no ongoing payment to you required), sublicensable, and transferable licence to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyse, transmit, and distribute that content, including the name, image, likeness, or voice of anyone featured in it. |
| 364 | While we’re not required to do so, we reserve the right to access, review, screen, and delete any content: (i) which we think violates these Terms or any applicable laws, including any additional terms referenced in Section 3, or our policies, such as our Community Guidelines , or (ii) if necessary to comply with our legal obligations. | 385 | While we’re not required to do so, we reserve the right to access, review, screen, and delete any content: (i) which we think violates these Terms or any applicable laws, including any additional terms referenced in Section 3, or our policies, such as our Community Guidelines , or (ii) if necessary to comply with our legal obligations, and we will not be liable to you for any such actions taken. |
| 374 | Additional Terms and Policies That May Apply Additional terms and conditions listed on the Snap Terms & Policies page or that are otherwise made available to you will apply to you depending on the specific Services you use or where you are located. | 395 | Additional Terms and Policies That May Apply Additional terms and conditions listed on the Terms & Policies page or that are otherwise made available to you will apply to you depending on the specific Services you use or where you are located. |
| 397 | When using our AI Features, unless we give our permission, you must not, and must not take any action that would reasonably be expected to: use Inputs that contain or make use of, and otherwise could reasonably be expected to generate Outputs that contain or make use of, content that you do not have permission to use, would violate the rights of others, or has otherwise been unlawfully obtained; violate any submission guidelines or other policies we make available to you that apply to your use of AI Features or submission of Inputs; direct AI Features to generate any Outputs in violation of these Terms, the Community Guidelines, or any applicable intellectual property right, contractual restriction, or applicable laws, or which might otherwise cause harm; alter, obscure, or remove any watermark or disclosure applied to Outputs by the AI Features; circumvent any safety or privacy features, safeguards, or mechanisms in the AI Features; use or share Outputs that will be used to train, develop, or fine tune models, services, or other AI technologies; or misrepresent Outputs as having been human-generated or otherwise generated without the use of artificial intelligence. | 418 | When using our AI Features, unless we give our permission, you must not, and must not take any action that would reasonably be expected to: use Inputs that contain or make use of, and otherwise could reasonably be expected to generate Outputs that contain or make use of, content that you do not have permission to use, would violate the rights of others, or has otherwise been unlawfully obtained; violate any submission guidelines or other policies we make available to you that apply to your use of AI Features or submission of Inputs; direct AI Features to generate any Outputs in violation of these Terms, the Community Guidelines, or any applicable intellectual property rights, contractual restriction, or applicable laws, or which might otherwise cause harm; alter, obscure, or remove any watermark or disclosure applied to Outputs by the AI Features; circumvent any safety or privacy features, safeguards, or mechanisms in the AI Features; use or share Outputs that will be used to train, develop, or fine tune models, services, or other AI technologies; or misrepresent Outputs as having been human-generated or otherwise generated without the use of artificial intelligence. |
| 403 | Although Snap reserves the right to review, moderate, or remove all content that appears on the Services, we do not review all of it. | 424 | To the fullest extent permitted by applicable law, Snap reserves the right to review, moderate, or remove all content that appears on the Services. |
| 425 | You can read more about Snap’s approach to content moderation and how we aim to take down illegal or potentially harmful content quickly once it is detected in our Snapchat Moderation, Enforcement, and Appeals Explainer . | ||
| 426 | However, we do not review all content on our Services. | ||
| 405 | You can read more about Snap’s approach to content moderation on our Support Site . | 428 | Users can report content on the Services and other accounts for violation of our Terms and policies, including our Community Guidelines . |
| 406 | Users can report content produced by others or others’ accounts for violation of our Terms, Community Guidelines or other guidelines and policies. | — | Removed |
| 408 | We hope you’ll understand any decisions we make about content or user accounts, but if you have any complaints or concerns you can use the submission form available here or use available in-app options. | 430 | We may also take action on content or accounts to comply with applicable law, legal orders, or valid notices alleging unlawful or prohibited content or activity. |
| 409 | If you use this process, your complaint must be submitted within six months of the relevant decision. | 431 | Our decision to take any action under this Section—including restricting, suspending, or terminating accounts, limiting access to content or features, or implementing device-based restrictions or blocks—is made in our sole discretion. |
| 410 | Upon receiving a complaint, we will: ensure the complaint is reviewed in a timely, non-discriminatory, diligent and non-arbitrary manner; reverse our decision if we determine our initial assessment was incorrect; and inform you of our decision and of any possibilities for redress promptly. | 432 | You can read more in our Snapchat Moderation, Enforcement, and Appeals Explainer . |
| 433 | We hope you’ll understand any decisions we make about content or user accounts, but in some cases you can appeal our decisions. | ||
| 434 | More information about appeals is available on our Support Site . | ||
| 435 | You must submit any complaints within six months of the actions being taken against your content or account. | ||
| 436 | Upon receiving a complaint, we strive to: review it in a timely, non-discriminatory, diligent and non-arbitrary manner, and reverse our decision if we determine our initial assessment was incorrect; and inform you of our decision and of any possibilities for redress promptly. | ||
| 437 | You can also find more information on our Support Site about how Snap complies with certain online platform and safety laws that may apply to you depending on where you live. | ||
| 438 | This includes how we handle content reports and appeals, and the steps you can take if you believe that we have not complied with our obligations under those laws (if they apply to you), such as challenging us if we have restricted your account or removed your content in a way that violates these Terms. | ||
| 439 | Some of those laws also require us to publish transparency reports that explain our approach to content moderation and platform safety, including the risks we have identified on our Services and our safety efforts to address them. | ||
| 440 | You can find this in our Transparency Hub . | ||
| 441 | The information provided in our Transparency Hub and any other safety support pages mentioned in this Section are for informational purposes only. | ||
| 412 | We have content moderation policies and processes in place that apply to content on the Services. 8. | 443 | We have content moderation policies and processes in place that apply to content on the Services. |
| 444 | You may be able to appeal our decisions or make a complaint if you believe we have failed to comply with these Terms or laws that may apply to you depending on where you live. 8. | ||
| 416 | That means, among other things, you may not do, attempt to do, enable, or encourage anyone else to do, any of the following and doing so may result in us terminating or suspending your access to the Services: use branding, logos, icons, user interface elements, product or brand look and feel, designs, photographs, videos, or any other materials Snap makes available via the Services, except as explicitly allowed by these Terms, the Snapchat Brand Guidelines , Bitmoji Brand Guidelines or other brand guidelines published by Snap or our affiliates; violate or infringe Snap’s, our affiliates’ or any other third party’s rights of publicity, privacy, copyrights, trademarks, or other intellectual property rights, including by using the Services to submit, display, post, create or generate any infringing content; copy, modify, archive, download, upload, disclose, distribute, sell, lease, syndicate, broadcast, perform, display, make available, make derivatives of, or otherwise use the Services or the content on the Services, other than temporary files that are automatically cached by your web browser for display purposes, as otherwise expressly permitted in these Terms, as otherwise expressly permitted by us in writing, or as enabled by the Service’s intended functionality; attempt to access the Services through unauthorised third-party applications, solicit login credentials from other users, or buy, sell, rent, or lease access to your account, a username, Snaps, or a friend link; reverse engineer, make unauthorised copies or derivative works of, decompile, disassemble, modify or decode the Services (including any underlying idea or algorithm) or any content included therein, or otherwise extract the source code of the software of the Services, without our written permission, except to the extent an exception or limitation applies under an open source license or applicable laws; use any robot, spider, crawler, scraper, script, software, or other automated or semi-automated means, processes or interfaces to access, scrape, extract or copy the Services, including any user data, content or other data contained in the Services; use or develop any third-party applications that interact with the Services or other users’ content or information without our written consent; use the Services in a way that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services; upload viruses or other malicious code or otherwise compromise, bypass, or circumvent the security of the Services; attempt to circumvent any content-filtering techniques we employ, or attempt to access areas or features of the Services that you are not authorised to access; use the Services to create or develop a competing product or service; state or imply that we endorse your content; probe, scan, or test the vulnerability of our Services or any system or network; violate any applicable law or regulation in connection with your access to or use of the Services; or access or use the Services in any way not expressly permitted by these Terms or our Community Guidelines . | 448 | That means, among other things, you may not do, attempt to do, enable, or encourage anyone else to do, any of the following and doing so may result in us terminating or suspending your access to the Services: use branding, logos, icons, user interface elements, product or brand look and feel, designs, photographs, videos, or any other materials Snap makes available via the Services, except as explicitly allowed by these Terms, the Snapchat Brand Guidelines , Bitmoji Brand Guidelines or other brand guidelines published by Snap or our affiliates; violate or infringe Snap’s, our affiliates’ or any other third party’s rights of publicity, privacy, copyrights, trademarks, or other intellectual property rights, including by using the Services to submit, display, post, create or generate any infringing content; copy, modify, archive, download, upload, disclose, distribute, sell, lease, syndicate, broadcast, perform, display, make available, make derivatives of, or otherwise use the Services or the content on the Services, other than temporary files that are automatically cached by your web browser for display purposes, as otherwise expressly permitted in these Terms, as otherwise expressly permitted by us in writing, or as enabled by the Services’ intended functionality; attempt to access the Services through unauthorised third-party applications, solicit login credentials from other users, or buy, sell, rent, or lease access to your account, a username, Snaps, or a friend link; reverse engineer, make unauthorised copies or derivative works of, decompile, disassemble, modify or decode the Services (including any underlying technology, idea, or algorithm) or any content included therein, or otherwise extract the source code of the software of the Services, without our written permission, except to the extent an exception or limitation applies under an open source license or applicable laws; use any robot, spider, crawler, scraper, script, software, or other automated or semi-automated means, processes or interfaces to access, scrape, extract or copy the Services, including any user data, content or other data contained in the Services. |
| 449 | However, this restriction does not limit any right to automated data collection by eligible researchers collecting publicly available data under the European Union (“EU”) Digital Services Act; use or develop any third-party applications that interact with the Services or other users’ content or information without our written consent; use the Services in a way that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services; upload viruses or other malicious code or otherwise compromise, bypass, or circumvent the security of the Services; attempt to circumvent any content-filtering techniques we employ, or attempt to access areas or features of the Services that you are not authorised to access; use the Services to create or develop a competing product or service; state or imply that we endorse your content; probe, scan, or test the vulnerability of our Services or any system or network; violate any applicable law or regulation in connection with your access to or use of the Services; or access or use the Services in any way not expressly permitted by these Terms or our Community Guidelines . | ||
| 422 | You therefore may not use the Services, or enable anyone else to use the Services, in a manner that violates or infringes someone else’s rights of publicity, privacy, copyright, trademark, or other intellectual property right. | 455 | You therefore may not use the Services, or enable anyone else to use the Services, in a manner that violates or infringes someone else’s rights of publicity, privacy, copyright, trademark, or other intellectual property rights. |
| 435 | Safety We try hard to keep our Services a safe place for all users. | 468 | Safety We work hard to help ensure our Services offer a fun and safe experience for all users, but we can’t guarantee it. |
| 436 | But we can’t guarantee it. | 469 | We take behaviour that threatens the safety of our community very seriously, particularly when the threat of harm is severe. |
| 437 | That’s where you come in. | 470 | If you encounter potentially harmful or unlawful content on the Services, we encourage you to report it. |
| 471 | You can learn more about the different ways we strive to keep illegal or potentially harmful content off of the Services in our Community Guidelines . | ||
| 472 | We implement safety-by-design features and system controls intended to mitigate the risks of users encountering content involving Severe Harms . | ||
| 439 | If you fail to comply, we reserve the right to remove any offending content; terminate or limit the visibility of your account, and retain data relating to your account in accordance with our data retention policies; and notify third parties — including law enforcement — and provide those third parties with data and any other information relating to your account. | 474 | If you fail to comply, we reserve the right to remove any offending content; terminate or limit the visibility of your account or access to certain features; retain data relating to your account in accordance with our data retention policies; and notify third parties — including law enforcement — and provide those third parties with data and any other information relating to your account. |
| 440 | This step may be necessary to protect the safety of our users, and others, to investigate, remedy, and enforce potential Terms violations, and to detect and resolve any fraud or security concerns. | 475 | This step may be necessary to protect the safety of our users and others; to investigate, remedy, and enforce potential violations of our Terms; and to detect and resolve any fraud or security concerns. |
| 476 | Snap’s policy is to respond to legally valid governmental requests for user information in the United States. | ||
| 477 | Governmental agencies and courts in the EU may also send us requests for user information. | ||
| 478 | Such requests may include “European Production Orders” under the EU e-Evidence Regulation, and certain other legal requests. | ||
| 479 | If we receive a legally valid request, Snap may decide to share the requested information - which can include user content - through one of our EU affiliates, without contesting potential conflicts of law. | ||
| 446 | These Terms, our Community Guidelines and other Snap policies contain important information about how to keep the Services and other users safe. | 485 | These Terms, our Community Guidelines, and other Snap policies contain important information about how to keep the Services and other users safe. |
| 464 | In summary: Memories is a personalised storage service, it will be automatically enabled, but you can control some features. | 503 | In summary: Memories is a personalised storage service. |
| 504 | It will be automatically enabled, but you can control some features. | ||
| 491 | For example, we may deactivate your account due to prolonged inactivity, and we may reclaim your username at any time for any reason. | 531 | For example, we may terminate your account due to prolonged inactivity, and we may reclaim your username at any time for any reason. |
| 493 | Where we restrict, terminate or suspend your access to the Services for violation of our Community Guidelines , we will notify you and provide an opportunity for you to appeal as explained in our Moderation, Enforcement and Appeals explainer . | 533 | Where we restrict, terminate or suspend your access to the Services for violation of our Community Guidelines , we will notify you and provide an opportunity for you to appeal as explained in our Moderation, Enforcement and Appeals Explainer . |
| 514 | Nothing in these Terms (or for the avoidance of doubt any other terms to which you are subject in respect of the provision of Services by Snap Snap Inc. , or our affiliates) shall exclude or limit Snap’s, Snap Inc. ’s, or our affiliates’ liability for: (a) death or personal injury arising from their own respective intent or negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability to the extent that such liability may not be excluded or limited as a matter of law. | 554 | Nothing in these Terms (or for the avoidance of doubt any other terms to which you are subject in respect of the provision of Services by Snap, Snap Inc. , or our affiliates) shall exclude or limit Snap’s, Snap Inc. ’s, or our affiliates’ liability for: (a) death or personal injury arising from their own respective intent or negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability to the extent that such liability may not be excluded or limited as a matter of law. |
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