Version comparison

PayPal Buyer and Seller Protection

PayPal · March 6, 2026 18:27 UTC vs April 21, 2026 06:03 UTC
Old version
March 6, 2026 18:27 UTC
79781267edf9c96135686c5034306af38a69fbb65c64e953880f7ab2fd843e7b
CA-V-000038
New version
April 21, 2026 06:03 UTC
dbe09363c89a1ef689336df22369b5e50bea90d3782f3bd4d6786e45d05765ce
CA-V-001893
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Change Summary
PayPal restructured the navigation and organization of its Purchase Protection Program policy on April 21, 2026. The update added a table of contents with section headings including QR Code and In-Person Transactions, Item Not Received Claims, Significantly Not as Described Claims, and other dispute categories. The substantive eligibility language for the program itself remained unchanged; the modification was primarily organizational and presentational.
low severity
Added
Removed
Modified

March 6, 2026 18:27 UTC
April 21, 2026 06:03 UTC
f1Menuf1Menu
2Back To Home Page2Back To Home Page
nn3PayPal's Purchase Protection ProgramQR Code and In-Person Transactions
4Item Not Received Claims
5Significantly Not as Described Claims
6Ineligible Items and Transactions
7Transaction Eligibility for PayPal’s Purchase Protection Program
8Online Dispute Resolution Process
9Opening Disputes: Timeframes
10Dispute with PayPal or Your Card Issuer
3Download Printable PDF11Download Printable PDF
4PayPal's Purchase Protection Program12PayPal's Purchase Protection Program
5PayPal's Purchase Protection Program13PayPal's Purchase Protection Program
97Apps105Apps
98Enterprise106Enterprise
99Partners107Partners
tt108United States
100About109About
101Newsroom110Newsroom
102Jobs111Jobs
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