OpenAI updated its Enterprise Privacy terms on May 28, 2026 to expand workspace admin authority over end user conversations. Previously, only end users could view their own conversations, and end users controlled retention decisions. The updated terms state that workspace admins can now view, access, export, and delete end user conversations, and admins control retention duration. Additionally, OpenAI broadened its deletion exception to permit longer retention not only when legally required, but also when reasonably necessary to protect its services or third parties from harm.
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Within your organization, only end users can view their conversations.
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Within your organization, end users can view their own conversations.
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Workspace admins have control over workspaces and access.
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Workspace admins have control over workspaces and can view, access, export, and delete end user conversations in the workspace.
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Each of your end users controls whether their conversations are retained.
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Your workspace admins control how long your workspace data is retained.
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Any deleted or unsaved conversations are removed from our systems within 30 days, unless we are legally required to retain them.
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Any deleted or unsaved conversations are removed from our systems within 30 days, unless longer retention is required by law, or is reasonably necessary to protect our services or any third party from harm.
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