| Before | After | ||
|---|---|---|---|
| 2 | This version of our Privacy Policy is effective on and after May 1, 2026. | ||
| 13 | We may ask you to provide your Personal Data when you: Use This Website; Register for an account on This Website; Purchase a SaaS product or Service from This Website; Use one or more of our SaaS (software-as-a-service) offerings; Register products you have purchased from us; Obtain a software trial or update; Contact us, including for sales, professional services or technical support; Participate in a call using Microsoft Teams, Zoom, or other teleconference solution; Participate in a marketing/sales promotion or an online survey; Subscribe to our newsletters, promotional emails or other materials; Request information about our products, quotes, downloads or white papers; Apply for credit or financing; Register for a webinar or to view a webinar recording; Apply for a job, or otherwise enter our recruitment and hiring process Personal Data We Collect Quest collects and processes Personal Data in multiple ways from visitors to this Website whether or not they subscribe to our products. | 14 | We may ask you to provide your Personal Data when you: Use This Website; Register for an account on This Website; Purchase a SaaS product or Service from This Website; Use one or more of our SaaS (software-as-a-service) offerings; Register products you have purchased from us; Obtain a software trial or update; Contact us, including for sales, professional services or technical support; Communicate with us including via email, text, telephone or chat; Participate in a call using Microsoft Teams, Zoom, or other teleconference solution; Participate in a marketing/sales promotion or an online survey; Subscribe to our newsletters, promotional emails or other materials; Request information about our products, quotes, downloads or white papers; Apply for credit or financing; Register for a webinar or to view a webinar recording; Apply for a job, or otherwise enter our recruitment and hiring process Personal Data We Collect Quest collects and processes Personal Data in multiple ways from visitors to this Website whether or not they subscribe to our products. |
| 29 | Communications: When we call you, we may, with your consent, record the audio and video, to optimize our interactions with you, to improve our processes, and to identify coaching recommendations to our staff. | ||
| 30 | We will use the data to track your plans to use our software, your suggestions for our software, and any other questions or requests you mention. | ||
| 31 | We use AI to analyze the transcript of a call to identify follow up tasks we promised to you, to summarize the call, and for sales analytics. | ||
| 32 | Similarly, when you ask questions via our chatbot, we will use AI to analyze it and either answer your question or connect you with the right department to respond. | ||
| 33 | We will save the conversation, so that our future interactions best address the needs you have communicated to us. | ||
| 34 | When you email our sales team, we will use AI to analyze the messages to determine the efficacy of the communication, to optimize future messages, to schedule future calls, and to forecast next steps. | ||
| 29 | Execute other actions or processes that may be necessary or useful in order for us to provide the services you have purchased; Advertise and market our software product lines by delivering targeted advertisements on This Website and other sites; Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on this Website), technologies, communications and relationship with you; Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you; If your call is recorded, it may be reviewed for immediate employee training and monitoring purposes; Prevent fraud and other prohibited or illegal activities; Protect the security or integrity of this Website, our business, or our products or services; or Take such other actions or perform such other activities as disclosed to you at the point of collection or as required or permitted by law. | 36 | Execute other actions or processes that may be necessary or useful in order for us to provide the answers or services you have asked or licensed; Advertise and market our software product lines by delivering targeted advertisements on This Website and other sites; Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on this Website), technologies, communications and relationship with you; Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you; If your call is recorded, it may be reviewed for immediate employee training and monitoring purposes; Prevent fraud and other prohibited or illegal activities; Protect the security or integrity of this Website, our business, or our products or services; or Take such other actions or perform such other activities as disclosed to you at the point of collection or as required or permitted by law. |
| 168 | If you have any questions regarding security, you can contact at webmaster@quest.com . | 175 | If you have any questions regarding security, you can contact at webmaster@oneidentity.com . |
| 176 | To request removal of your Personal Data from our blog or community forum, contact us at webmaster@quest.com . | 183 | To request removal of your Personal Data from our blog or community forum, contact us at webmaster@oneidentity.com . |
| 242 | If you have questions or concerns regarding this Privacy Policy, please contact us webmaster@quest.com or via postal mail at 20 Enterprise, Suite 100, Aliso Viejo, CA 92656. | 249 | If you have questions or concerns regarding this Privacy Policy, please contact us webmaster@oneidentity.com or via postal mail at 20 Enterprise, Suite 100, Aliso Viejo, CA 92656. |
| 247 | Page last Updated October 2025. | 254 | Page last Updated April 2026. |
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