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| 0 | Privacy Statement | Netflix Help Center Help Center Join Netflix Sign In Help Center Back to Help Home Print Contacting Us Section A: Our Collection, Use, and Disclosure of Personal Information The Categories of Personal Information We Collect Where We Collect Personal Information From How We Use Your Personal Information Who We Disclose Personal Information To International Transfers of Personal Information Supplemental Privacy Disclosures Section B: Your Rights and Controls Your Privacy Rights Communication and Marketing Preferences Advertising Choices Cookie Choices Contact and Questions Section C: Access to Account and Profiles Section D: Cookies and other Technologies Cookies and Similar Technologies, Pixel Tags, Hashed Identifiers, and Resettable Device Identifiers Why Does Netflix Use These Technologies? | 0 | Privacy Statement | Netflix Help Center Help Center Join Netflix Sign In Help Center Back to Help Home Print Contacting Us Section A: Our Collection, Use, and Disclosure of Personal Information The Categories of Personal Information We Collect Where We Collect Personal Information From How We Use Your Personal Information Who We Disclose Personal Information To International Transfers of Personal Information Supplemental Privacy Disclosures Section B: Your Rights and Controls Your Privacy Rights Communication and Marketing Preferences Advertising Choices Cookie Choices Contact and Questions Section C: Access to Account and Profiles Section D: Cookies and other Technologies Cookies and Similar Technologies, Pixel Tags and other Identifiers Why Does Netflix Use These Technologies? |
| 2 | Section E: Other Important Privacy Disclosures Sharing Functionality in our Service Security Retention of Personal Information Other Websites, Platforms and Applications Minors Changes to this Privacy Statement Section F: Supplemental Privacy Disclosures for Certain Services Netflix Games Supplemental Privacy Disclosures The Categories of Personal Information We Collect How We Use Your Personal Information Who We Disclose Personal Information To Other Players Games on TV and on Netflix.com Contacting Us Section A: Our Collection, Use, and Disclosure of Personal Information The Categories of Personal Information We Collect Where We Collect Personal Information From How We Use Your Personal Information Who We Disclose Personal Information To International Transfers of Personal Information Supplemental Privacy Disclosures Section B: Your Rights and Controls Your Privacy Rights Communication and Marketing Preferences Advertising Choices Cookie Choices Contact and Questions Section C: Access to Account and Profiles Section D: Cookies and other Technologies Cookies and Similar Technologies, Pixel Tags, Hashed Identifiers, and Resettable Device Identifiers Why Does Netflix Use These Technologies? | 2 | Section E: Other Important Privacy Disclosures Sharing Functionality in our Service Security Retention of Personal Information Other Websites, Platforms and Applications Minors Changes to this Privacy Statement Section F: Supplemental Privacy Disclosures for Certain Services and Regions Netflix Games Supplemental Privacy Disclosures The Categories of Personal Information We Collect How We Use Your Personal Information Who We Disclose Personal Information To Other Players Games on TV and on Netflix.com Supplemental Privacy Disclosures for US Residents Notice at Collection Personal Information We Collect Sources of personal information Uses of Personal Information Categories of Personal information disclosed for a business purpose Categories of Personal Information Sold or Shared Business purpose of selling or sharing personal information Retention of Personal Information Use of De-Identified Information Your Privacy Rights Appeals Notice of Financial Incentives Contacting Us Section A: Our Collection, Use, and Disclosure of Personal Information The Categories of Personal Information We Collect Where We Collect Personal Information From How We Use Your Personal Information Who We Disclose Personal Information To International Transfers of Personal Information Supplemental Privacy Disclosures Section B: Your Rights and Controls Your Privacy Rights Communication and Marketing Preferences Advertising Choices Cookie Choices Contact and Questions Section C: Access to Account and Profiles Section D: Cookies and other Technologies Cookies and Similar Technologies, Pixel Tags and other Identifiers Why Does Netflix Use These Technologies? |
| 4 | Section E: Other Important Privacy Disclosures Sharing Functionality in our Service Security Retention of Personal Information Other Websites, Platforms and Applications Minors Changes to this Privacy Statement Section F: Supplemental Privacy Disclosures for Certain Services Netflix Games Supplemental Privacy Disclosures The Categories of Personal Information We Collect How We Use Your Personal Information Who We Disclose Personal Information To Other Players Games on TV and on Netflix.com Privacy Statement This Privacy Statement explains how we collect, use, and disclose your personal information when you use the " Netflix service ” (that term and “ Netflix content ” are defined in the Netflix Terms of Use available at netflix.com/terms ) or anywhere we display or reference this Privacy Statement. | 4 | Section E: Other Important Privacy Disclosures Sharing Functionality in our Service Security Retention of Personal Information Other Websites, Platforms and Applications Minors Changes to this Privacy Statement Section F: Supplemental Privacy Disclosures for Certain Services and Regions Netflix Games Supplemental Privacy Disclosures The Categories of Personal Information We Collect How We Use Your Personal Information Who We Disclose Personal Information To Other Players Games on TV and on Netflix.com Supplemental Privacy Disclosures for US Residents Notice at Collection Personal Information We Collect Sources of personal information Uses of Personal Information Categories of Personal information disclosed for a business purpose Categories of Personal Information Sold or Shared Business purpose of selling or sharing personal information Retention of Personal Information Use of De-Identified Information Your Privacy Rights Appeals Notice of Financial Incentives Privacy Statement This Privacy Statement explains how we collect, use, and disclose your personal information when you interact with the " Netflix service ” (that term and “ Netflix content ” are defined in the Netflix Terms of Use available at netflix.com/terms ) or anywhere we display or reference this Privacy Statement. |
| 8 | To see our US State Privacy Notice , including “Notice at Collection” details, please click on the link, go to netflix.com/privacy#states , or scroll down to the “Supplemental Privacy Disclosures for US Residents” section. | ||
| 11 | Section A: Our Collection, Use, and Disclosure of Personal Information The Categories of Personal Information We Collect We collect the following categories of personal information about you: Personal details: When you create your Netflix account, we collect your contact information (such as your email address) and authentication information for your login (such as a password). | 12 | Section A: Our Collection, Use, and Disclosure of Personal Information The Categories of Personal Information We Collect We collect the following categories of personal information about you: Personal details: When you register with the Netflix service, we collect your contact information (such as your email address) and authentication information for your login (such as a password). |
| 12 | Depending on how you subsequently set up your account and method of payment, and which features you use, we also collect one or more of the following: first and last name, phone number, postal address, gender, date of birth, and other identifiers you provide to us. | 13 | Depending on your interaction with the Netflix service, we also collect one or more of the following: first and last name, phone number, postal address, gender, date of birth, and other identifiers you provide to us. |
| 13 | Payment details: We collect your payment details, and other information to process your payments, including your payment history, billing address, and gift cards and promotional offers you have redeemed. | 14 | Payment details: We collect your Payment Method (as defined in the Netflix Terms of Use), and other information to process your payments (such as when you subscribe to the Netflix service), including your payment history, billing address, and gift cards and Offers (as defined in the Netflix Terms of Use) you have redeemed. |
| 14 | Purchase information: We collect purchase information such as information you provide to us when you make a purchase with Netflix, your purchase history and other products purchased or considered (such as those in your shopping cart), and overall purchase habits. | 15 | Purchase information: We collect purchase information such as information you provide when you make a purchase with Netflix, your purchase history and other products purchased or considered (such as those in your shopping cart), and overall purchase habits. |
| 16 | Usage information: We collect information about your interaction with the Netflix service (including playback events, such as play, pause, etc.), choices made when engaging with interactive titles, your Netflix game activity (such as gameplay, game use and interaction information, and progress or saved game information), Netflix viewing and gaming history, search queries on the Netflix service, and other information about your use and interaction with the Netflix service (such as app clicks, text input, page views, time and duration of access, and camera/photo access for QR-code and similar functionality). | 17 | Usage information: We collect information about your interaction with the Netflix service (including playback events, such as play, pause, etc.); choices made when engaging with interactive titles, your Netflix game activity (such as gameplay, game use and interaction information, and progress or saved game information); Netflix viewing and gaming history; search queries on the Netflix service; voice inputs (including transcripts and recordings) when using voice-related features; and other information about your use and interaction with the Netflix service (such as app clicks, text input, page views, time and duration of access, and camera/photo access for QR-code functionality and Netflix games features). |
| 17 | Advertising information: We collect information about the ads on the Netflix service (“ Advertisements ,” as defined in the Netflix Terms of Use) that you view or interact with, device information (such as resettable device identifiers), IP addresses, and information provided by Advertising Companies (such as information about your likely interests they have collected or inferred from your visits to other websites and apps). | 18 | Advertising information: We collect information about the advertisements on the Netflix service that you view or interact with, device information (such as resettable device identifiers), IP addresses, inferences we make about you or your household based on data we collect from or about you (such as the types of ads you or your household prefer to see), and information provided by Advertising Companies (such as your demographic information, likely interests they have collected or inferred from your interactions and purchases through their own and other websites and apps). |
| 18 | We use this information to support Advertisements (including behavioral advertisements in accordance with your preferences). | 19 | We also collect information on Advertiser websites and apps. |
| 19 | Device and network information: We collect information about your computer or other Netflix capable devices you might use to access our service (such as smart TVs, mobile devices, set top boxes, gaming systems, and other streaming media devices), your network, and network devices. | 20 | We use this information to support advertisements (including behavioral advertisements in accordance with your preferences. |
| 20 | The information includes: device IDs or other unique identifiers, including for your network devices (such as your router), and devices that are Netflix capable on your network; IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and postal code); device and software characteristics (such as type and configuration), referring source (for example, referrer URLs), standard web browser and mobile app log information, and connection information including type (such as wifi or cellular); performance data such as crash reports, timestamps, and debug log messages; and cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (described below in the section “Cookies and other Technologies”). | 21 | " Behavioral Advertisements " are those that are selected based on information about your use and/or interactions with unaffiliated third party services). |
| 22 | Device and network information: We collect information about your computer or other Netflix supported devices you might use to access our service (such as smart TVs, mobile devices, set top boxes, gaming systems, and other streaming media devices), your network, and network devices. | ||
| 23 | The information includes: device IDs or other unique identifiers, including for your network devices, and devices that are Netflix supported on your network; IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and postal code); device and software characteristics (such as type and configuration), referring source (for example, referrer URLs), standard web browser and mobile app log information, and connection information including type (such as wifi or cellular); performance data such as crash reports, timestamps, and debug log messages; and cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (described below in the section “Cookies and other Technologies”). | ||
| 36 | Advertising Companies: We may collect advertising information about you from other sources to support Advertisements, including the following (collectively referred to as “ Advertising Companies ”): Advertisers that run Advertisements on Netflix (“ Advertisers ”) may provide us with unique identifiers (for example, cookies or resettable device identifiers), demographic information and other information (such as information about your likely interests they have collected or inferred based on your activities online) in order to deliver Advertisements; service providers that facilitate the sale, operations, and management of Advertisements (“ Ad Service Providers ”); ad measurement companies that support Netflix and Advertisers in understanding the effectiveness of Advertisements (“ Ad Measurement Companies ”); and online and offline information providers to support Advertisements (for example, they may provide us your general location information bas ed on your device’s IP address, such as city, state, and postal code or supplementing information we may have about you with demographic data, or provide us information about your likely interests they have collected or inferred based on your activities onlin e ). | 39 | Advertising Companies: We may collect advertising information about you from other sources to support advertisements, including the following (collectively referred to as “ Advertising Companies ”): Advertisers that run advertisements on Netflix (“ Advertisers ”) may provide us with or allow us to collect unique identifiers (for example, cookies or resettable device identifiers), and demographic information and other information (such as information about the interactions and purchases on their websites and apps and likely interests they have collected or inferred based on their visitors' activities online) to deliver and support advertisements; service providers that facilitate the sale, operations, and management of advertisements (“ Ad Service Providers ”); ad measurement companies that support Netflix and Advertisers in understanding the effectiveness of advertisements (“ Ad Measurement Companies ”); and online and offline information providers to support advertisements (for example, they may provide us your general location information based on your device’s IP address, such as city, state, and postal code, supplement information we may have about you with demographic data, or provide us information about your likely interests they have collected or inferred based on your activities online). |
| 43 | To research, analyze, and improve our services such as analyzing and understanding our audience to improve our services and optimize Netflix content selection and service delivery. | 46 | To research, analyze, and improve our services such as analyzing and understanding how users interact with the Netflix service, to improve our services and optimize Netflix content selection and service delivery. |
| 48 | To send marketing and informational messages including news and promotional communications about our service, new features, available Netflix content, and special offers, as well as Netflix marketing on third party services. | 51 | To send marketing and informational messages including news and promotional communications about our service, new features, available Netflix content, Offers, as well as Netflix marketing on third party services. |
| 52 | Depending on the nature of the message we send, we may use the following categories of personal information for this purpose: personal details, Netflix account/profile information, purchase information, usage information, device and network information, and communications. | 55 | Depending on the nature of the message we send, we may use the following categories of personal information for this purpose: personal details, payment details, Netflix account/profile information, purchase information, usage information, device and network information, and communications. |
| 53 | To support Advertisements including to provide, analyze, administer, enhance, optimize, select, deliver, and measure Advertisements. | 56 | To support advertisements including to provide, analyze, administer, enhance, optimize, select, deliver and measure advertisements. |
| 54 | We use the following categories of personal information for this purpose: personal details, Netflix account/profile information, usage information, advertising information, and device and network information. | 57 | We use the following categories of personal information for this purpose: personal details, payment details, purchase information, Netflix account/profile information, usage information, advertising information, and device and network information. |
| 55 | We use your personal information to present you with Advertisements. | 58 | We use your personal information to present you with advertisements. |
| 56 | Some of our Advertisements may be behavioral advertisements (“ behavioral advertisements ” are those that are selected based on information about your use and/or interactions with unaffiliated third party services). | 59 | Some of our advertisements may be Behavioral Advertisements . |
| 61 | This also includes determining whether and for which Netflix signup offers you are eligible and whether a particular device is permitted to use the account consistent with the Netflix Terms of Use. | 64 | This also includes determining whether a particular device is permitted to use the account consistent with the Netflix Terms of Use. |
| 63 | Who We Disclose Personal Information To We may disclose your personal information to the following parties: The Netflix family of companies: We share your personal information among the Netflix family of companies (see help.netflix.com/legal/corpinfo ) as needed for the following purposes : to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to support Advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. | 66 | Who We Disclose Personal Information To We may disclose your personal information to the following parties: The Netflix family of companies: We share your personal information among the Netflix family of companies (see help.netflix.com/legal/corpinfo ) as needed for the following purposes : to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to support advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. |
| 67 | To help maintain the safety and security of our service and users, we and our Service Providers may monitor and record message content (such as chat functionality) to identify harmful behavior, security risks, and violations of the Netflix Terms of Use and community guidelines. | 70 | To help maintain the safety and security of our service and users, we and our Service Providers may monitor and record message content (such as text or voice chat functionality) to identify harmful behavior, security risks, and violations of the Netflix Terms of Use and community guidelines. |
| 69 | Partners: If you have a relationship with one or more of our Partners, we may share certain personal information with them to fulfill your requests in compliance with applicable law. | 72 | Partners: If you have a relationship with one or more of our Partners, we may share certain personal information with them in compliance with applicable law. |
| 72 | Netflix marketing providers: When we market Netflix on third party services, some of those services, as well as the marketing Service Providers that we use to purchase, deliver, optimize, or measure our marketing (collectively “ Netflix Marketing Providers ”) may receive information from us (for example, the steps completed in Netflix membership process). | 75 | Netflix marketing providers: When we market Netflix on third party services, some of those services, as well as the marketing Service Providers that we use to purchase, deliver, optimize, or measure our marketing (collectively “ Netflix Marketing Providers ”), may receive information from us (for example, the steps completed in the Netflix registration process). |
| 73 | Common uses of this type of information are to measure the effectiveness and optimize our marketing campaigns, and to avoid marketing to a device of a person that is already a Netflix member. | 76 | Common uses of this type of information are to measure the effectiveness and optimize our marketing campaigns. |
| 77 | Advertising Companies: We may disclose certain personal information to Advertising Companies (see definition above) in order to select Advertisements shown on Netflix, to facilitate interaction with Advertisements, and to measure and improve effectiveness of Advertisements. | 80 | Advertising Companies: We may disclose certain personal information to Advertising Companies (see definition above) in order to select advertisements shown on Netflix, to facilitate interaction with advertisements, and to measure and improve effectiveness of advertisements. |
| 78 | These companies may process your personal information for the following purposes : to support Advertisements. | 81 | These companies may process your personal information for the following purposes : to support advertisements. |
| 79 | Promotional collaborations: We may collaborate with third parties to offer promotions. | 82 | Promotional collaborations: We may collaborate with third parties for Offers. |
| 80 | To fulfill these types of promotions, we and the third parties may use your personal information for the following purposes : to enable Partner integrations and promotions; and to send marketing and informational messages. | 83 | To fulfill these types of Offers, we and the third parties may use your personal information for the following purposes : to enable Partner integrations and promotions; and to send marketing and informational messages. |
| 82 | We may disclose your personal information in such instances for the following purposes : to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to support Advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. | 85 | We may disclose your personal information in such instances for the following purposes : to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to support advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. |
| 91 | Supplemental Privacy Disclosures We provide supplemental information regarding certain aspects of the Netflix service (such as certain Netflix games features) in the section “ Supplemental Privacy Disclosures for Certain Services ” below. | 94 | Supplemental Privacy Disclosures We provide supplemental information regarding certain aspects of the Netflix service (such as certain Netflix games features) in the section “ Supplemental Privacy Disclosures for Certain Services and Regions ” below. |
| 95 | In addition, data protection laws in certain countries or regions may require us to provide additional or different information to disclosures above in this Privacy Statement. | ||
| 96 | Where this is the case, such information is also provided in the section “Supplemental Privacy Disclosures for Certain Services and Regions” below. | ||
| 99 | If you are the account owner, to download a copy of your personal information go to: netflix.com/account/getmyinfo . | 104 | To download a copy of your personal information go to: netflix.com/account/getmyinfo . |
| 112 | For any other requests, or if you are unable to exercise your rights using any of the methods explained above, please contact privacy@netflix.com . | ||
| 118 | If you consent to receive Netflix communications on your phone number such as through text messages, we do not disclose your phone number or your consent to third parties (or affiliates) for their own promotional or direct marketing purposes. | ||
| 120 | Some third party services allow us to reach users with online marketing about Netflix content or the Netflix service by sending privacy protected contact information to the third party. | 127 | Some third party services allow us to reach users with online marketing about Netflix content or the Netflix service by sending privacy protective contact information to the third party. |
| 121 | Privacy protected contact information means we use pseudonymization technologies (such as hashing) to convert the original contact information (such as an email address or phone number) into a value (typically a long alphanumeric sequence of characters) that cannot, by itself, reveal your identity or contact information. | 128 | Privacy protective contact information means we use pseudonymization technologies (such as hashing) to convert the original contact information (such as an email address or phone number) into a value (typically a long alphanumeric sequence of characters) that cannot, by itself, reveal your identity or contact information. |
| 122 | The third party compares Netflix’s privacy protected contact information with privacy protected contact information in its own database and there will be a match only if you have used the same contact information with both Netflix and the third party. | 129 | The third party compares Netflix’s privacy protective contact information with privacy protective contact information in its own database and there will be a match only if you have used the same contact information with both Netflix and the third party. |
| 124 | You can indicate your choices regarding the Matched Identifier Communications in the “Privacy and data settings” (for the relevant profile) within the “Account” section of our website. | 131 | You can indicate your choices regarding the Matched Identifier Communications on third party services in the “Privacy and data settings” (for the relevant profile) within the “Account” section of our website. |
| 127 | Advertising Choices Behavioral Advertising Choices We respect your behavioral advertising preferences, and you can turn off behavioral advertisements at any time by changing the “Behavioral Advertising” setting located in the “Privacy and data settings” menu (for the relevant profile) of the “Account” section of our website. | 134 | Advertising Choices Behavioral Advertising Choices for Advertisements on Netflix We respect your Behavioral Advertising preferences, as applicable. |
| 128 | If your behavioral advertisements setting is off, you will still see Advertisements, but they will be non-behavioral advertisements. | 135 | If you are eligible for Behavioral Advertisements, a “Behavioral Advertising” setting will be available to you in the “Privacy and data settings” menu (for the relevant profile) of the “Account” section of our website that you can adjust at any time. |
| 129 | An option to opt out is not provided in a Kids profile because we do not engage in behavioral advertising on Kids profiles. | 136 | If your Behavioral Advertisements setting is off, you will still see advertisements, but they will be non-behavioral advertisements. |
| 130 | Digital Advertising Alliance Opt Out Control Netflix supports the following self-regulatory programs, which provide additional privacy choices for behavioral advertising: In Europe: European Interactive Digital Advertising Alliance (EDAA) In Canada: AdChoices: Digital Advertising Alliance of Canada (DAAC) / Choix de Pub: l'Alliance de la publicité numérique du Canada (DAAC) In the US: Digital Advertising Alliance (DAA) To learn more about your personal information choices, please see help.netflix.com/node/100637 . | 137 | An option to opt out is not provided in a Kids profile because we do not engage in Behavioral Advertising on Kids profiles. |
| 138 | Digital Advertising Alliance Opt Out Control Netflix supports the following self-regulatory programs, which provide additional privacy choices for Behavioral Advertising: In Europe: European Interactive Digital Advertising Alliance (EDAA) In Canada: AdChoices: Digital Advertising Alliance of Canada (DAAC) / Choix de Pub: l'Alliance de la publicité numérique du Canada (DAAC) In the US: Digital Advertising Alliance (DAA) To learn more about your personal information choices, please see help.netflix.com/node/100637. | ||
| 133 | Section C: Access to Account and Profiles Sharing your account with others: As a Netflix member, if you share your account with others in your household, please ensure that they are aware of and have read this Privacy Statement. | 141 | Section C: Access to Account and Profiles Sharing your account with others: If you share your account with others in your household (see Netflix Terms of Use), please ensure that they are aware of and have read this Privacy Statement. |
| 134 | This Privacy Statement applies to their use of Netflix (except sections that only apply to the member, such as those related to payments). | 142 | This Privacy Statement applies to their use of Netflix. |
| 135 | Please note that the member controls the Netflix account and all profiles, the information in the account and all profiles, and whether to share (or stop sharing) the account with individuals in their household. | 143 | If you share or otherwise allow others to have access to your account, they may be able to see viewing information, account information in the “Account” section of the service, and game related information such as text chat contents and saved game information. |
| 136 | If you share or otherwise allow others to have access to your account, they may be able to see viewing information, account information in the “Account” section of the service, and game related information such as chat contents and saved game information. | 144 | This remains true even when you use the profiles feature, although you can add a Profile Lock PIN to restrict streaming access on a profile (see help.netflix.com/node/114277 ). |
| 137 | This remains true even when you use the profiles feature, although you can add a Profile Lock PIN on a profile (see help.netflix.com/node/114277 ). | — | Removed |
| 140 | Please note that profiles are available to everyone who uses your Netflix account, so that anyone with access to your Netflix account can navigate to and use, edit or delete profiles, and information within or associated with the profile (although, as noted above, you can add a Profile Lock PIN on a profile). | 147 | Please note that profiles are available to everyone who uses your Netflix account, so that anyone with access to your Netflix account can navigate to and use, edit or delete profiles, and information within or associated with the profile (although, as noted above, you can add a Profile Lock PIN to restrict streaming access on a profile). |
| 142 | Profile users may be offered the opportunity to add an email address, phone number, or other information to the profile and will be provided with a notice at the time such information is provided (the “Profile Privacy Notice” applies – see help.netflix.com/legal/profileprivacy ). | — | Removed |
| 148 | Please note that any device that is logged into your account will remain logged in unless you log out of those devices (following the instructions in the section below). | 154 | Please note that any device that is logged into your account will remain logged in unless you log out of those devices (following the instructions below). |
| 151 | If you sell or return a computer or Netflix ready device, be sure to first log out. | 157 | If you sell or return a computer or Netflix supported device, be sure to first log out. |
| 152 | If you or other users on the account do not maintain the security of your email address, password, and signed-in devices, or fail to log out a device you sell or return, then others may be able to access your Netflix account, including your personal information. | 158 | If you or other users on the account do not maintain the security of your email address, login information, and signed-in devices, or fail to log out a device you sell or return, then others may be able to access your Netflix account, including your personal information. |
| 155 | To choose whether or not to receive cookies and similar technologies, please see the section below “ How can I exercise choice regarding these technologies? ” Cookies and Similar Technologies, Pixel Tags, Hashed Identifiers, and Resettable Device Identifiers Cookies are small data files that are commonly stored on your device when you access websites and online services. | 161 | To choose whether or not to receive cookies and similar technologies, please see the section below “ How can I exercise choice regarding these technologies? ” Cookies and Similar Technologies, Pixel Tags and other Identifiers Cookies are small data files that are commonly stored on your device when you access websites and online services. |
| 162 | We may also create, use, and disclose hashed identifiers. | 168 | We may also create, use, and disclose privacy protective identifiers such as hashed identifiers. |
| 167 | We use these types of technologies for various reasons, including to provide our service (for example, by making it easy to access our service by remembering you when you return); to administer and operate our business, to research, analyze and improve our services (for example, to improve site performance, monitor visitor traffic and actions on our site, and to test the effectiveness of our user interface); to send marketing and informational messages (for example, to deliver and tailor our marketing, and to understand interactions with our emails, marketing, and marketing on third party services); to support Advertisements; for safety, security and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. | 173 | We use these types of technologies for various reasons, including to provide our service (for example, by making it easy to access our service by remembering you when you return); to administer and operate our business, to research, analyze and improve our services (for example, to improve site performance, monitor visitor traffic and actions on our site, and to test the effectiveness of our user interface); to send marketing and informational messages (for example, to deliver and tailor our marketing, to understand interactions with our emails, marketing, and marketing on third party services, and to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and to determine when to send cart reminder messages via SMS); to support advertisements; for safety, security and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. |
| 168 | These technologies enable Netflix Marketing Providers to collect personal information (such as the pages you visit and device and network information) when you use our services, and Netflix Marketing Providers may also collect information about your online activities over time across different websites. | 174 | These technologies enable Netflix, Netflix Marketing Providers, and Advertising Companies to collect personal information (such as the pages you visit and device and network information) when you use our services, and about your online activities over time across different websites. |
| 171 | Netflix uses hashed identifiers and resettable device identifiers to display marketing for our service or Netflix content on third party services, to support Advertisements (including delivering Advertisements to you), and for analytics and optimization purposes. | 177 | We may also use pixel tags placed on Advertiser sites and applications to support advertising. |
| 178 | Netflix uses hashed identifiers and resettable identifiers to display marketing for our service or Netflix content on third party services, to support advertisements (including delivering advertisements to you), and for analytics and optimization purposes. | ||
| 176 | To exercise choice regarding hashed identifiers for Netflix Marketing To exercise choice regarding Netflix’s use of hashed identifiers for Netflix marketing communications on third party services, please configure the appropriate setting under Matched Identifier Communications in the "Privacy and data settings" (for the relevant profile) within the "Account" section of our website. | 183 | To exercise choice regarding hashed identifiers for Netflix Marketing To exercise choice regarding Netflix's use of hashed identifiers for Netflix marketing communications on third party services, please configure the appropriate setting under Matched Identifier Communications in the "Privacy and data settings" (for the relevant profile) within the "Account" section of our website. |
| 177 | To exercise choice regarding resettable device identifiers To exercise choice regarding Netflix’s use of resettable device identifiers (for marketing the Netflix service or Netflix content, or as used to support Advertisements), please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device settings). | 184 | To exercise choice regarding resettable device identifiers To exercise choice regarding Netflix’s use of resettable device identifiers (for marketing the Netflix service or Netflix content, or as used to support advertisements), please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device settings). |
| 178 | If you choose not to allow this, you may still see marketing messages promoting Netflix and Advertisements on that device but it will not be selected based on the use of a resettable device identifier. | 185 | If you choose not to allow this, you may still see marketing messages promoting Netflix and advertisements on that device but it will not be selected based on the use of a resettable device identifier. |
| 185 | In addition to these choices, if you want to exercise your choices for behavioral advertising on Netflix, please see “Advertising Choices” above. | 192 | In addition to these choices, if you want to exercise your choices for Behavioral Advertising on Netflix, please see “Advertising Choices” above. |
| 186 | Section E: Other Important Privacy Disclosures Sharing Functionality in our Service You can use sharing functionality available in our service to disclose your personal information in the following ways: certain portions of our service may give you options to share information by email, text message, and social or other sharing applications, using the clients and apps on your device; and social plugins and similar technologies that allow you to share information. | 193 | Section E: Other Important Privacy Disclosures Sharing Functionality in our Service You can use sharing functionality available in our service to disclose your personal information in the following ways: certain portions of our service may give you options to share information or send invitations to others to interact with the Netflix service (such as a game session) by email, text message, and social or other sharing applications, using the clients and apps on your device; and social plugins and similar technologies that allow you to share information. |
| 187 | Social plugins and social applications are operated by third-party social networks, and are subject to their terms of use and privacy policies. | 194 | Social plugins and social applications are operated by third-party social networks, and are subject to their terms of use and privacy statements. |
| 188 | Similarly, some Netflix game features may require use of a third party service, which is subject to that service’s terms of use and privacy policy. | 195 | Similarly, some Netflix game features may require use of a third party service, which is subject to that service’s terms of use and privacy statement. |
| 192 | Specifically, we retain personal information for as long as necessary to provide our service; to administer and operate our business; to research, analyze, and improve our services; to send marketing and informational messages; to support Advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. | 199 | Specifically, we retain personal information for as long as necessary to fulfill the following purposes : to provide our service; to administer and operate our business; to research, analyze, and improve our services; to send marketing and informational messages; to support advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. |
| 198 | These third parties have their own privacy policies. | 205 | These third parties have their own privacy statements. |
| 208 | The Netflix service may include interactive advertisements that direct you to third party sites and apps (such as that of Advertisers). | ||
| 209 | These sites and apps have separate privacy statements, notices, and terms of use, which we recommend you review. | ||
| 215 | We also offer a Kids experience (e.g., Kids profile) where we process limited personal information (e.g., a persistent identifier) to provide and improve our services, such as to personalize recommendations for Netflix content for children, enforce parental controls, and give parents visibility into how their children use our services. | ||
| 216 | We do not engage in Behavioral Advertising on Kids profiles. | ||
| 207 | We will provide notice of any such changes (including when they will take effect) as required by law. | 218 | We will provide notice of any such changes as required by law. |
| 211 | Section F: Supplemental Privacy Disclosures for Certain Services The Supplemental Privacy Disclosures for Certain Services below apply in addition to disclosures above in this Privacy Statement. | 222 | Section F: Supplemental Privacy Disclosures for Certain Services and Regions The Supplemental Privacy Disclosures for Certain Services and Regions below apply in addition to disclosures above in this Privacy Statement. |
| 223 | In addition, data protection laws in certain countries or regions may require us to provide additional or different information to disclosures above in this Privacy Statement. | ||
| 224 | Where this is the case, such information is also provided in the section "Supplemental Privacy Disclosures for Certain Services and Regions" below. | ||
| 213 | These Netflix Games Supplemental Privacy Disclosures provide additional examples and information applicable to Netflix games that have features such as leaderboards, achievements, local multiplayer, online multiplayer, friend-related features, chat, Netflix game controller, and user-generated content. | 226 | These Netflix Games Supplemental Privacy Disclosures provide additional examples and information applicable to Netflix games that have features such as leaderboards, achievements, local multiplayer, online multiplayer, friend-related features, text or voice chat, user-generated content, and the ability to play Netflix Game Controller. |
| 215 | If you play games with the features mentioned above (or similar features), the following provides additional examples of the personal information we may collect: Netflix account/profile information: We collect information that may be associated with your Netflix account/profile, such as your friend or team list selections and the names of those teams, when you use features such as local multiplayer (for example, when players connect to your “Netflix Game on TV” by scanning a code on the TV) and online multiplayer (interacting with other online players who are logged into their Netflix accounts). | 228 | If you play games with the features mentioned above (or similar features), the following provides additional examples of the personal information we may collect: Netflix account/profile information: We collect information that may be associated with your Netflix account/profile, such as your game handle, friend or team list selections and the names of those teams, when you use features such as local multiplayer (for example, when players connect to a “Netflix Game on TV” such as by scanning a QR code on the TV) and online multiplayer (interacting with other online players in the game). |
| 216 | Usage Information: We collect information about you and your use of Netflix games, such as: Your leaderboard status, score, and game achievements; Whether you are online and/or playing a game in order to display your online or availability status to other players in the game and/or to your friend or team list; Your searches for and connections with other players within a Netflix game (for example, searching for and connecting to a player); Your gameplay, interactions, or chat with other players as a part of local multiplayer and online multiplayer features; Your reports of violations of the Netflix Games Community Guidelines ( help.netflix.com/legal/gamescommunityguidelines ) and any similar guidelines for Netflix games, and reports from other players about your potential violations; and Your input of user-generated content within a Netflix game, such as drawings, uploaded content (such as photos, videos, sound recordings, or other content), or your selection of content from a third party service. | 229 | Usage Information: We collect information about you and your use of Netflix games, such as: Your leaderboard status, score, and game achievements; Whether you are online and/or playing a game in order to display your online or availability status to other players in the game and/or to your friend or team list; Your searches for and connections with other players within a Netflix game (for example, searching for and connecting to a player); Your gameplay, interactions, or text or voice chat with other players as a part of local multiplayer and online multiplayer features; Your use of the Netflix Game Controller or other devices to play Netflix games, including information from input methods like motion detection or mobile device sensors; Your reports of violations of the Netflix Games Community Guidelines ( help.netflix.com/legal/gamescommunityguidelines ) and any similar guidelines for Netflix games, and reports from other players about your potential violations; and Your input of user-generated content within a Netflix game, such as drawings, uploaded content (such as photos/selfies, videos, sound recordings, or other content), or your selection of content from a third party service. |
| 217 | Device and network information: When you use Netflix game controller functionality to connect to a Netflix game (such as a “Netflix Game on TV”), we collect information about the app, device, and the Netflix account (if you are logged in) on which the Netflix game controller is running. | 230 | Device and network information: When you use Netflix Game Controller functionality to connect to a Netflix game (such as a “Netflix Game on TV”), we collect information about the app, device, and the Netflix account (if you are logged in) on which the Netflix Game Controller is running. |
| 221 | In particular: For features such as leaderboards and game achievements, we use your personal information (such as your game handle), in order to display the leaderboard and achievements to you and other players; For features that enable you to find or interact with other players in Netflix games (such as online multiplayer games), we use your personal information and the personal information you provide about others in order to find that player and send them your connection request (and for them to find you and send you a connection request); For online multiplayer games, we may use the general location of your device (such as your city, state/province, or country) to match you with other players that are close to the relevant game server so that your gameplay is less likely to be interrupted by internet delays; For communication features, such as chat, we transmit communications you send to another player or group of players and deliver communications they send to you. | 234 | In particular: For features such as leaderboards and game achievements, we use your personal information (such as your game handle), in order to display the leaderboard and achievements to you and other players; For features that enable you to find or interact with other players in Netflix games (such as online multiplayer games), we use your personal information and the personal information you provide about others in order to find that player and send them your connection request (and for them to find you and send you a connection request); For online multiplayer games, we may display the general location of your device (such as your city, state/province, or country), and use that information to match you with other players that are close to the relevant game server so that your gameplay is less likely to be interrupted by internet delays; For communication features, such as text or voice chat, we transmit communications you send to another player or group of players and deliver communications they send to you. |
| 222 | Note that we may use Service Providers to perform services related to these communications on our behalf (as described in the Privacy Statement), which may include providing chat, moderation, and related services; and For user-generated content features, we use your personal information to display your user-generated content to other players in the Netflix game, or in accordance with how you have shared the user-generated content (for example, on a third party service). | 235 | Note that we may use Service Providers to perform services related to these communications on our behalf (as described in the Privacy Statement), which may include providing text or voice chat, moderation, and related services; and For user-generated content features, we use your personal information to display your user-generated content to other players in the Netflix game, or in accordance with how you have shared the user-generated content (for example, on a third party service). |
| 236 | For safety, security, and fraud prevention: When you play Netflix games with text or voice chat, or user-generated content features, we use the following categories of personal information for safety, security and fraud prevention including to secure our systems, protect our business, and to investigate, prevent, and detect prohibited or illegal activities and other security/technical issues: personal details, payment details, Netflix account/profile information, usage information, advertising information, device and network information, and communications. | ||
| 237 | We and our Service Providers may monitor and/or record text and voice chat during your use of those features (but do not have the obligation to do so) for the preceding reasons, including to enforce the Netflix Games Community Guidelines ( help.netflix.com/legal/gamescommunityguidelines ). | ||
| 224 | If you play games with the features mentioned above (or similar features), the following provides additional examples of how we may disclose your personal information: Compliance with law and enforcing the Netflix Terms of Use: When you play Netflix games with communications features (such as chat), Netflix and its Service Providers may access, preserve, and disclose your information in response to legal requests from third parties, including government agencies and civil litigants. | 239 | If you play games with the features mentioned above (or similar features), the following provides additional examples of how we may disclose your personal information: Compliance with law and enforcing the Netflix Terms of Use: When you play Netflix games with communications features (such as text or voice chat), Netflix and its Service Providers may access, preserve, and disclose your information in response to legal requests from third parties, including government agencies and civil litigants. |
| 227 | Other Players Information such as your game handle, your gameplay, chat, and user-generated content (including personal information and other information you provide in these features), and your online status will be publicly available to other players when you participate in a Netflix game with features such as leaderboards, local multiplayer, online multiplayer, chat, Netflix game controller, and user-generated content. | 242 | Other Players Information such as your game handle, your gameplay, text or voice chat, and user-generated content (including personal information and other information you provide in these features), and your online status may be publicly available to other players when you participate in a Netflix game with features such as leaderboards, local multiplayer, online multiplayer, text or voice chat, Netflix Game Controller, and user-generated content. |
| 229 | Please use good judgment when using chat and user-generated content functions (note that even if you remove text chat, or user-generated content, players that have already seen that information may have saved it). | 244 | Please use good judgment when using text or voice chat and user-generated content functions (note that even if you remove text chat, other messages, or user-generated content, players that have already seen that information may have saved it). |
| 234 | Last Updated: April 17, 2025 Select your preferred language: Select a language Arabic Chinese (Simplified) Chinese (Traditional) Dutch English Filipino French French (Canada) Hebrew Hindi Indonesian Malay Portuguese (Brazil) Portuguese (Portugal) Russian Spanish (Latin America) Thai Turkish Ukrainian Vietnamese Terms of Use Privacy Cookie Preferences Corporate Information | 249 | Supplemental Privacy Disclosures for US Residents These disclosures apply to residents of US states that have adopted comprehensive consumer privacy laws that are in effect (collectively “ US State Privacy Laws ”). |
| 250 | These disclosures supplement the Privacy Statement. | ||
| 251 | Notice at Collection At or before the time of collection, some US State Privacy Laws require that we provide a notice of our practices, including the categories of personal information collected, the purposes for which such information is collected or used, whether such information is “sold” or “shared” , and the criteria used to determine how long such information is retained . | ||
| 252 | We have provided these details throughout this section of the Privacy Statement. | ||
| 253 | Personal Information We Collect We collect or have collected in the preceding twelve months, the following categories of personal information from consumers: Identifiers such as name, email address, password, payment details, postal address, and information about your Netflix account and/or Netflix profiles on your account (such as profile name and icon), and other online identifiers (such as in a Netflix game). | ||
| 254 | We also collect IP addresses, identifiers from the devices you might use to connect (such as resettable device identifiers), cookie identifiers, and characteristics about the networks you use when you connect to our service. | ||
| 255 | Additional categories of information considered to be Customer Records (“Customer Records”) such as name, address, phone number, credit card or debit card number, and other payment details. | ||
| 256 | Characteristics of protected classifications under state or federal law (“characteristics of protected classifications”) such as date of birth and gender. | ||
| 257 | Commercial information such as your purchase history and other products purchased or considered. | ||
| 258 | Internet or other electronic network activity information (“internet activity information”) such as any information about your interactions with Netflix, our Service Providers, or Partners, including choices you have made when engaging with interactive titles, your Netflix game activity (such as gameplay, game use, saved game information, leaderboard status and availability status on Netflix games), or search queries on the Netflix service. | ||
| 259 | We receive information provided by Advertising Companies (see definition above) such as information about your likely interests they have collected or inferred from your visits to other websites and apps to support advertisements. | ||
| 260 | Geolocation data such as your general location based on your IP address (such as your city, state/province, and postal code). | ||
| 261 | Audio, electronic, visual, thermal, olfactory or similar information (“audio/visual information”) such as voice recording when you contact our customer support team, and images collected in connection with Netflix games that have user-generated content (for example, drawings). | ||
| 262 | Inferences we may make using the categories of personal information above in the context of the Netflix service. | ||
| 263 | Sources of personal information We explain our sources of information in the section “ Where We Collect Information From ” above. | ||
| 264 | For ease of reference, we collect the above categories of personal information from the following sources: directly from you; automatically when you use our service; from Partners whose products and service you use; from other sources such as Service Providers, Netflix Marketing Providers, third party sites and forums, and publicly available sources; and Advertising Companies. | ||
| 265 | Uses of Personal Information We use and have used in the past twelve months, each of the categories of personal information for one or more of the purposes described in the section “ How We Use Your Personal Information .” For ease of reference, we use the personal information to provide our service; to administer and operate our business; to research, analyze and improve our services; to enable partner integrations and promotions; to send marketing and informational messages; to support advertisements; for safety, security and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. | ||
| 266 | When you play Netflix games that have features such as leaderboards, achievements, local multiplayer, online multiplayer, friend-related features, text or voice chat, Netflix Game Controller, and user-generated content, we use your personal information as described in the Netflix Games Supplemental Privacy Disclosures. | ||
| 267 | Categories of Personal information disclosed for a business purpose We disclose and have disclosed in the past twelve months, the following categories of personal information for business purposes (see the section “ Who We Disclose Personal Information To ”): identifiers, Customer Records, characteristics of protected classifications, commercial information, internet activity information, geolocation data, audio/visual information and inferences. | ||
| 268 | We disclose these categories of personal information to the following recipients: the Netflix family of companies; Service Providers; Partners; Netflix Marketing Providers; Advertising Companies; and entities engaged in connection with promotional collaborations, corporate transactions (if any), safety, security and fraud prevention, or for purposes of compliance with law and enforcing the Netflix Terms of Use. | ||
| 269 | Categories of Personal Information Sold or Shared We engage in the sale and sharing and also have sold or shared (as defined under some US State Privacy Laws) the following categories of personal information in the last 12 months: Categories of personal information “sold”: Our use of identifiers for Netflix marketing activities may be considered a “sale” or "sharing" under some US State Privacy Laws (see section “Communications and Marketing Preferences” → “Matched Identifier Communications from Netflix”). | ||
| 270 | Additionally, we use identifiers for marketing activities (such as Behavioral Advertisements promoting the Netflix service or Netflix content through use of cookies and resettable identifiers) which can be considered a "sale" or “sharing” under some US State Privacy Laws (see section “Communications and Marketing Preferences” → “Marketing of the Netflix service using cookies and similar technologies”). | ||
| 271 | Categories of personal information used for “targeted advertising” : identifiers and geolocation data (for example, Advertisers may select advertisements to be displayed to devices in a specific city or state). | ||
| 272 | We use these categories of personal information to support Behavioral Advertisements on the Netflix service. | ||
| 273 | Such use may be considered "sharing" under California Consumer Privacy Act (CCPA) (see section “Advertising Choices”). | ||
| 274 | Business purpose of selling or sharing personal information We engage in the sale and sharing and also have sold or shared (as defined under some US State Privacy Laws) the above categories of personal information for the following business or commercial purposes: to send marketing messages, and support Behavioral Advertisements. | ||
| 275 | In the last 12 months, any sale or sharing of personal information was limited to Netflix marketing activities and supporting Behavioral Advertisements. | ||
| 276 | Retention of Personal Information We may retain personal information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and to fulfill the purposes described in this Privacy Statement. | ||
| 277 | Specifically, we retain personal information for as long as necessary to provide our service; to administer and operate our business; to research, analyze, and improve our services; to send marketing and informational messages; to support advertisements; for safety, security, and fraud prevention; and to comply with law and enforce the Netflix Terms of Use. | ||
| 278 | Our retention of personal information is based on many factors such as your relationship with Netflix (for example, whether you are a Netflix current member); the nature of the personal information; compliance with our legal obligations; and/or defending or resolving actual or anticipated legal claims. | ||
| 279 | We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required. | ||
| 280 | For information about deletion, removal and retention of personal information, please see help.netflix.com/node/126558 . | ||
| 281 | Use of De-Identified Information We may de-identify personal information in a secure manner when we determine it is appropriate as part of our business operations. | ||
| 282 | We take reasonable measures to maintain and use the information in a de-identified manner. | ||
| 283 | We do not attempt to re-identify such information, except as permitted under applicable law. | ||
| 284 | Your Privacy Rights Residents of states that have adopted US State Privacy Laws have certain rights with respect to your personal information. | ||
| 285 | Right to Know/Access. | ||
| 286 | You have the right to request that we disclose: the categories and specific pieces of personal information we have collected about you; the categories of sources from which personal information are collected; our business or commercial purpose for collecting, using, disclosing, selling or sharing personal information; the categories of third parties to whom we disclose, sell, or share personal information; and the categories of personal information we have disclosed, sold, or shared about you for a business or commercial purpose. | ||
| 287 | You also have a right to confirm whether we process your personal information, and to access and receive a copy of the specific personal information we have collected about you. | ||
| 288 | Right to Correction. | ||
| 289 | You have a right to request correction of any inaccurate personal information we hold about you. | ||
| 290 | Right to Deletion . | ||
| 291 | You have a right to request deletion of your personal information, subject to exceptions under applicable laws. | ||
| 292 | You can assert these rights above when we receive a verified request from you. | ||
| 293 | For information on how to exercise your rights, please see the “Your Rights and Controls” section of this Privacy Statement. | ||
| 294 | Do Not Sell or Share My Personal Information. | ||
| 295 | As of the date of this Privacy Statement, we may use certain categories of personal information to support advertisements or engage in Netflix marketing activities. | ||
| 296 | Under some US State Privacy Laws, these activities may be considered “selling” or “sharing”/targeted advertising. | ||
| 297 | If you do not want us to sell or share personal information about you, you can learn how to make applicable choices by clicking the “Do Not Sell or Share My Personal Information” link located in the footer of netflix.com or by visiting netflix.com/dnsspi . | ||
| 298 | Using these choices will not opt you out of the use of previously “sold” (as defined by some US State Privacy Laws) personal information, or stop all Behavioral Advertising. | ||
| 299 | We do not knowingly sell or share (as defined by some US State Privacy Laws) the personal information of minors under 16 years of age. | ||
| 300 | Some web browsers and extensions are compatible with Global Privacy Control (GPC), allowing them to communicate your preference to opt out from specific forms of data processing, including any “sale” or “sharing” of personal information. | ||
| 301 | We honor your choices expressed through the GPC settings if we detect such a signal, as required by applicable law. | ||
| 302 | You can find more information about how we respond to GPC here: netflix.com/dnsspi . | ||
| 303 | Right to Limit the Use of Sensitive Personal Information. | ||
| 304 | As described above, we do collect sensitive personal information such as your Netflix username, password, and payment details, which could be considered types of “sensitive personal information.” However, we use these types of sensitive personal information only for the purpose of providing our service; administering and operating our business; and other permitted purposes as described in the Privacy Statement and not for a purpose which would require offering a choice to limit its use under some US State Privacy Laws. | ||
| 305 | Authorized Agents. | ||
| 306 | You have the right to exercise the rights described in this section using an authorized agent acting on your behalf. | ||
| 307 | They can submit a request on your behalf to privacy@netflix.com along with a statement, certifying as may be required, that the agent is authorized to act on your behalf. | ||
| 308 | In order to verify the request, we may ask you to verify your identity and your authorization of the agent to make requests on your behalf. | ||
| 309 | For more information about how to access your information, including our verification process, please see help.netflix.com/node/100624 . | ||
| 310 | Right to Non Discrimination. | ||
| 311 | You have a right not to be subject to discriminatory treatment for exercising any of your rights described under this section. | ||
| 312 | We will not discriminate against you based on your exercise of any of your rights. | ||
| 313 | You can find details regarding the privacy rights requests we handled during the past year here: netflix.com/legal/privacy-metrics . | ||
| 314 | Appeals If you are a resident of a US state that gives you a right to appeal a decision, you may appeal our decision denying your request. | ||
| 315 | Requests to change our policies or practices are not grounds for appeal. | ||
| 316 | You may request an appeal by contacting us at privacyappeals@netflix.com . | ||
| 317 | Please provide the US state that you are writing from, accompanied with documentation regarding the decision you are appealing. | ||
| 318 | Depending on how you interact with the Netflix service, we may not be able to respond to certain requests, including, for example, the right to access or delete personal information. | ||
| 319 | Because we only collect limited personal information about individuals without an account, we are unable to verify requests from non-account holders to the standard required by the US State Privacy Laws. | ||
| 320 | Notice of Financial Incentives Some Netflix plans or subscriptions may be interpreted to fall within the meaning of a “financial incentive” under some US State Privacy Laws. | ||
| 321 | If you choose such a plan or subscription, you will receive a discount and when you watch shows and movies on Netflix, you will be presented advertisements. | ||
| 322 | If you would like to change your plan or subscription, you can access the “Account” section of our website and select a different plan or subscription. | ||
| 323 | The monthly fee associated with your Netflix plan or subscription will likely increase if you do so. | ||
| 324 | We believe the discount for access to Netflix service and our use of the categories of personal information described above to present relevant advertisements to you represents a fair exchange to continue to provide users a high quality service at a lower price. | ||
| 325 | When determining the extent of the discount, we consider projected ad revenue generated by all users projected to participate in a plan or subscription with advertisements and the overall revenue required by Netflix to operate and innovate its business, produce the Netflix content to entertain its users, and make a profit. | ||
| 326 | Last Updated: April 10, 2026 Select your preferred language: Select a language English Spanish (Latin America) Terms of Use Privacy Do Not Sell or Share My Personal Information Ad Choices Cookie Preferences Corporate Information | ||
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