| Before | After | ||
|---|---|---|---|
| 0 | Published: July 30, 2025 Effective: September 30, 2025 Print Introduction to the Microsoft Services Agreement The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services (including related support). | 0 | Published: July 30, 2026 Effective: September 30, 2026 Print Introduction to the Microsoft Services Agreement The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services (including related support). |
| 10 | These terms (“ Terms ”) cover the use of those Microsoft consumer products, websites, related support, and services listed at the end of these Terms here (https://www.microsoft.com/servicesagreement#serviceslist) (the “ Services ”). | 10 | These terms (“ Terms ”) cover the use of those Microsoft consumer products, websites, related support, and services listed at the end of these Terms here (https://www.microsoft.com/servicesagreement/upcoming#serviceslist) and any other Microsoft consumer products, websites and services that reference these Terms (the “ Services ”). |
| 12 | Your Privacy Your Content Code of Conduct Using the Services & Support Using Third-Party Apps and Services Service Availability Updates to the Services or Software, and Changes to These Terms Software License Payment Terms Contracting Entity, Choice of Law, Jurisdiction Warranties Limitation of Liability Service-Specific Terms XBOX Store Microsoft Family Features Group Messaging Skype, Microsoft Teams, and GroupMe Bing and MSN Cortana Microsoft 365 Apps and Services Health Bots Digital Goods Microsoft Storage Microsoft Cashback Microsoft Rewards Azure Microsoft Soundscape Power Platform Dynamics 365 Copilot AI Experiences AI Services Communications Services Binding Arbitration and Class Action Waiver Miscellaneous NOTICES STANDARD APPLICATION LICENSE TERMS Covered Services Your Privacy 1. | 12 | Your Privacy Your Content Code of Conduct Using the Services & Support Using Third-Party Apps and Services Service Availability Updates to the Services or Software, and Changes to These Terms Software License Payment Terms Contracting Entity, Choice of Law, Jurisdiction Warranties Limitation of Liability Service-Specific Terms XBOX Store Microsoft Family Features Group Messaging Skype, Microsoft Teams, and GroupMe Bing and MSN Cortana Microsoft 365 Apps and Services Health Bots Digital Goods Microsoft Storage Microsoft Cashback Microsoft Rewards Azure Microsoft Soundscape Power Platform Dynamics 365 Copilot AI Services Communications Services Binding Arbitration and Class Action Waiver Miscellaneous NOTICES STANDARD APPLICATION LICENSE TERMS Covered Services Your Privacy 1. |
| 55 | More information about our policies, moderation and enforcement processes and service specific terms is available at aka.ms/trustandsafety . | 55 | More information about our policies, moderation and enforcement processes and service specific terms is available at https://aka.ms/trustandsafety . |
| 81 | By creating a Microsoft account or using the Services, you accept and agree to be bound by these Terms and represent that you have either reached the age of "majority" where you live or your parent or legal guardian agrees to be bound by these Terms on your behalf. | 81 | By creating a Microsoft account or using the Services, you accept and agree to be bound by these Terms and represent that you have either reached the age of majority where you live or your parent or legal guardian agrees to be bound by these Terms on your behalf. |
| 269 | Contact customer support as outlined above in section 4.e as soon as possible if you believe you have been charged in error. | 269 | Contact customer support as outlined above in section 4.f as soon as possible if you believe you have been charged in error. |
| 355 | You can change your Store or system settings if you prefer not to receive automatic updates to Store applications. | 355 | You can change your Store or system settings if you prefer to pause automatic updates to Store applications. |
| 356 | However, certain Office Store applications that are entirely or partly hosted online may be updated at any time by the application developer and may not require your permission to update. iii. | 356 | However, certain Office Store applications that are entirely or partly hosted online may be updated at any time by the application developer and may not require your permission to update. |
| 357 | Some other apps may not be accessible until you accept an update. | ||
| 358 | If you choose not to download or install updates, your applications may no longer be available, supported, or have previous functionality. iii. | ||
| 458 | The features, services and content provided by Cortana (collectively "Cortana Services" ) are only for your personal and noncommercial use. ii. | 460 | The features, services and content provided by Cortana (collectively "Cortana Services" ) are only for your personal and noncommercial use. |
| 459 | Functionality and Content. | 461 | As of 2024, Microsoft no longer supports Cortana Services. |
| 460 | Cortana provides a range of features, some of which are personalized. | — | Removed |
| 461 | Cortana Services may allow you to access services, information or functionality provided by other Microsoft Services or Third-Party Apps and Services. | — | Removed |
| 462 | The service-specific Terms of section 14 also apply to your use of applicable Microsoft Services accessed through Cortana Services. | — | Removed |
| 463 | Cortana provides information for your planning purposes only and you should exercise your own independent judgment when reviewing and relying on this information. | — | Removed |
| 464 | Microsoft does not guarantee the reliability, availability or timeliness of personalized experiences provided by Cortana. | — | Removed |
| 465 | Microsoft is not responsible if a Cortana feature delays or prevents you from receiving, reviewing or sending a communication or notification, or obtaining a service. iii. | — | Removed |
| 466 | Third-Party Apps and Services. | — | Removed |
| 467 | As part of delivering the Cortana Services, Cortana may suggest and help you interact with Third-Party Apps and Services (third-party skills or connected services). | — | Removed |
| 468 | If you choose, Cortana may exchange information with Third-Party Apps and Services, such as your zip code and queries and responses returned by the Third-Party App and Services, to help you obtain requested services. | — | Removed |
| 469 | Cortana may enable you to make purchases through Third-Party Apps and Services using the account preferences and settings you have established directly with those Third-Party Apps and Services. | — | Removed |
| 470 | You can disconnect your Cortana Service from Third-Party Apps and Services at any time. | — | Removed |
| 471 | Your use of Cortana Services to connect with Third-Party Apps and Services is subject to section 5 of these Terms. | — | Removed |
| 472 | Publishers of Third-Party Apps and Services may change or discontinue the functionality or features of their Third-Party Apps and Services or integration with Cortana Services. | — | Removed |
| 473 | Microsoft is not responsible or liable for manufacturer provided software or firmware. iv. | — | Removed |
| 474 | Cortana-Enabled Devices. | — | Removed |
| 475 | Cortana-enabled devices are products or devices that are enabled to access Cortana Services, or products or devices that are compatible with Cortana Services. | — | Removed |
| 476 | Cortana-enabled devices include third-party devices or products that Microsoft does not own, manufacture, or develop. | — | Removed |
| 477 | Microsoft is not responsible or liable for these third-party devices or products. v. | — | Removed |
| 478 | Software Updates. | — | Removed |
| 479 | We may automatically check your version of Cortana Services software and download software updates or configuration change or require any manufacturers of Cortana enabled devices to keep the Cortana Services software up to date. | — | Removed |
| 483 | Microsoft 365 Family, Microsoft 365 Personal, Microsoft 365 Basic, Sway, OneNote.com and any other Microsoft 365 app or Service or Office-branded Service is for your personal, noncommercial use, unless you have commercial use rights under a separate agreement with Microsoft. | 465 | Use of apps such as Word, Excel, PowerPoint, Outlook, OneDrive, Access, and Publisher in Microsoft 365 Personal, Microsoft 365 Family, Microsoft 365 Premium, and any other Microsoft 365 app or subscription Service is governed by supplemental license terms located at https://aka.ms/useterms together with these Terms. ii. |
| 484 | Use of apps such as Word, Excel, PowerPoint, Outlook, OneDrive, Access, and Publisher in Microsoft 365 Family, Microsoft 365 Personal, and any other Microsoft 365 app or subscription Service is governed by supplemental license terms located at https://aka.ms/useterms together with these Terms. ii. | — | Removed |
| 500 | Through Microsoft Groove, Microsoft Movies & TV, Store, XBOX Services and any other related and future services, Microsoft may enable you to obtain, listen to, view, play or read (as the case may be) music, images, video, text, books, games or other material ( "Digital Goods" ) that you may get in digital form. | 481 | Through Microsoft Movies & TV, Store, XBOX Services and any other related and future services, Microsoft may enable you to obtain, listen to, view, play or read (as the case may be) music, images, video, text, books, games or other material ( "Digital Goods" ) that you may get in digital form. |
| 533 | For more information see the Rewards section at https://support.microsoft.com (" FAQ "). iv. | 514 | For more information see the Microsoft Support Rewards section at https://go.microsoft.com/fwlink/?linkid=2132733 (" FAQ ") and Rewards support page for XBOX at https://www.xbox.com/en-US/rewards . iv. |
| 575 | You may redeem no more than 550,000 Points per calendar year in the Rewards Program. x. | 556 | You may redeem (i) no more than 550,000 Rewards Program Points per calendar year for Redemption Options for products and services of Microsoft’s authorized third parties, and (ii) 1,550,000 Rewards Program Points per calendar year for Redemption Options for Microsoft’s own products and services, or such higher annual limits for (i) or (ii) as Microsoft may permit in its sole discretion. x. |
| 602 | Copilot AI Experiences r. | 583 | Copilot r. |
| 603 | Copilot AI Experiences. | 584 | Copilot. |
| 604 | Your use of Copilot AI Experiences (except Copilot with commercial data protection) is governed by the supplemental terms and conditions under which you obtained those services as detailed at Copilot - Terms of Use (bing.com) (https://www.bing.com/new/termsofuse#content-policy) together with these Terms. | 585 | Your use of Copilot is governed by the supplemental terms and conditions under which you obtained those services, as detailed at Copilot - Terms of Use (https://www.microsoft.com/en-us/microsoft-copilot/for-individuals/termsofuse), together with these Terms. |
| 605 | If you are a Microsoft Copilot with commercial data protection user, please visit this page to review the terms of use that apply to you, together with these Terms: https://aka.ms/BCETermsOfUse . | — | Removed |
| 647 | If we can’t, you and we agree to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury . | 627 | If we can’t, you and we agree to binding individual arbitration before JAMS under the Federal Arbitration Act ("FAA"), and not to sue in court in front of a judge or jury . |
| 631 | The procedural and substantive provisions of the FAA govern this Section 15, including its enforcement. | ||
| 661 | Any applicable statute of limitations will be tolled from the date of a properly submitted individualized Notice of Dispute through the first date on which an arbitration may properly be filed under this section 15. c. | 642 | Any applicable statute of limitations will be tolled from the date of an individualized Notice of Dispute through the first date on which an arbitration may properly be filed under this section 15. c. |
| 666 | The AAA will conduct any arbitration under its Commercial Arbitration Rules (or if you are an individual and use the Services for personal or household use, or if the value of the dispute is less than $75,000 whether or not you are an individual or how you use the Services, its Consumer Arbitration Rules). | 647 | JAMS will conduct any arbitration under its Comprehensive Arbitration Rules & Procedures. |
| 667 | The AAA’s Mass Arbitration Supplementary Rules, as modified by this section 15, will apply in Related Cases (discussed below). | 648 | If you are an individual and use the Services for personal or household use, or if the value of the dispute is less than $75,000 whether or not you are an individual or how you use the Services, JAMS will conduct any arbitration under its Streamlined Arbitration Rules & Procedures. |
| 668 | For more information, see www.adr.org . | 649 | JAMS Mass Arbitration Procedures and Guidelines, as modified by this section 15, will apply in Related Cases (discussed below). |
| 669 | Section 15 and these Terms govern to the extent they conflict with any applicable AAA rules. | 650 | For more information on JAMS rules, see https://www.jamsadr.com . |
| 670 | To initiate an arbitration, submit the Demand for Arbitration form available at https://go.microsoft.com/fwlink/?LinkId=245497 to the AAA and mail a copy to us. | 651 | Section 15 and these Terms govern to the extent they conflict with any applicable JAMS rules. |
| 652 | To initiate an arbitration, submit the Demand for Arbitration form available at https://go.microsoft.com/fwlink/?LinkId=245497 to JAMS and mail a copy to us. | ||
| 677 | If your Notice of Dispute involves claims similar to those of at least 24 other customers, and if you and those other customers are represented by the same lawyers, or by lawyers who are coordinating with each other, you and we agree that these claims will be “Related Cases.” You and we agree that the AAA’s Mass Arbitration Supplementary Rules in effect when the Demand for Arbitration is filed, as modified by this section 15, will apply to Related Cases. | 659 | If your Notice of Dispute involves claims similar to those of at least 24 other customers, and if you and those other customers are represented by the same lawyers, or by lawyers who are coordinating with each other, you and we agree that these claims will be “Related Cases.” You and we agree that the JAMS Mass Arbitration Procedures and Guidelines in effect when the Demand for Arbitration is filed, as modified by this section 15, will apply to Related Cases. |
| 678 | Related Cases may only be filed in batches of up to 50 individual arbitrations at a time, and those individual arbitrations will be resolved in the following manner: (i) for the first batch, each side may select up to 25 of these Related Cases to be filed and resolved in individual arbitrations under this section 15; (ii) none of the other Related Cases may be filed or prosecuted in arbitration until the first batch of up to 50 individual arbitrations is resolved; and (iii) if, after that first batch, the parties are unable to resolve the remaining Related Cases, a second batch of Related Cases may be filed, where each side may select up to 25 of the Related Cases to be resolved in individual arbitrations under this section 15. | 660 | Related Cases may only be filed in batches of up to 50 individual arbitrations at a time, and those individual arbitrations will be resolved in the following manner: (i) for the first batch, each side may select up to 25 of these Related Cases to be filed and resolved in individual arbitrations under this section 15; (ii) none of the other Related Cases may be filed or prosecuted in arbitration until the first batch of up to 50 individual arbitrations is resolved; (iii) after the first batch is completed, the parties must engage in a single mediation of all remaining Related Cases, and we will pay the mediation fee; and (iv) if the mediation is unsuccessful at resolving the remaining Related Cases, a second batch of Related Cases may be filed, where each side may select up to 25 of the Related Cases to be resolved in individual arbitrations under this section 15, followed by a second mediation in which the parties must participate and for which we will pay the mediation fee. |
| 679 | This process of batched individual arbitrations will continue until the parties resolve all Related Cases informally or through individual arbitrations. | 661 | This staged process will continue until the parties resolve all Related Cases informally, through mediation, or through individual arbitrations. |
| 682 | The AAA rules will govern payment of filing fees and the AAA’s arbitrator’s fees and expenses. | 664 | The JAMS rules will govern payment of filing fees and the arbitrator’s fees and expenses. |
| 683 | In addition, if the dispute is not part of the Related Cases described above, the dispute involves less than $75,000, and before initiating arbitration you complied with all pre-arbitration requirements in this section 15, then (1) we will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses; and (2) if, at the conclusion of the arbitration, the arbitrator awards you more than our last written offer made before the arbitrator was appointed, we will: pay you (i) the amount of the award or $1,000 (whichever is more); and; (ii) for any reasonable attorney’s fees you incurred; and any reasonable expenses (including expert witness fees and costs) that your attorney accrued in connection with your individual arbitration. f. | 665 | In addition, if the dispute is not part of the Related Cases described above, the dispute involves less than $75,000, and before initiating arbitration you complied with all pre-arbitration requirements in this section 15, then (1) we will promptly reimburse your filing fees and pay JAMS’s and the arbitrator’s fees and expenses; and (2) if, at the conclusion of the arbitration, the arbitrator awards you more than our last written offer made before the arbitrator was appointed, we will: pay you (i) the amount of the award or $1,000 (whichever is more); and (ii) for any reasonable attorney’s fees you incurred; and any reasonable expenses (including expert witness fees and costs) that your attorney accrued in connection with your individual arbitration. f. |
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