| Before | After | ||
|---|---|---|---|
| 0 | & Hers TERMS AND CONDITIONS Last updated: August 31, 2026 BY CLICKING "I AGREE," CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. | 0 | & Hers TERMS AND CONDITIONS Last updated: October 20, 2026 BY CLICKING "I AGREE," CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. |
| 51 | Cancellation will take effect at the end of the current subscription period. | 51 | Except as set forth below with respect to Weight Loss Memberships (including any associated Weight Loss Medication Plan) and Testosterone Memberships (including any associated Testosterone Medication Plan), cancellation will take effect at the end of the current subscription period. |
| 57 | Except when you choose to fill a prescription with a pharmacy other than the Pharmacies or with respect to a Weight Loss Membership and Medication Plan which are charged as separate subscriptions as set forth in the "Weight Loss Membership" section below, you will only see and be required to pay a single "total" subscription price for other subscription products ordered through the Service. | 57 | Except when you choose to fill a prescription with a pharmacy other than the Pharmacies or with respect to (1) a Weight Loss Membership and Weight Loss Medication Plan which are charged as separate subscriptions as set forth in the "Weight Loss Membership" section below or (2) a Testosterone Membership and Testosterone Medication Plan which are charged as separate subscriptions as set forth in the "Testosterone Membership" section below, you will only see and be required to pay a single "total" subscription price for other subscription products ordered through the Service. |
| 68 | For weight loss prescription products, the costs associated with the product are not included as part of your Weight Loss Membership and will be charged to you separately through your selected Medication Plan, as further described in the "Weight Loss Membership" section below. | 68 | For weight loss prescription products, the costs associated with such products are not included as part of your Weight Loss Membership and will be charged to you separately through your selected Weight Loss Medication Plan, as further described in the "Weight Loss Membership" section below. |
| 69 | For testosterone deficiency prescription products, the costs associated with such products are not included as part of your Testosterone Membership and will be charged to you separately through your selected Testosterone Medication Plan, as further described in the "Testosterone Membership" section below. | ||
| 76 | Neither Hims & Hers nor the Pharmacies, Medical Groups, or Providers guarantee that the Weight Loss Membership or any particular Medication Plan, or any particular pricing structure for such offerings, will continue to be available through the Service, and your purchase of a Weight Loss Membership or Medication Plan and/or prior participation in such does not guarantee ongoing access nor does it guarantee ongoing access at a particular price. | 77 | Neither Hims & Hers nor the Pharmacies, Medical Groups, or Providers guarantee that the Weight Loss Membership or any particular Weight Loss Medication Plan, or any particular pricing structure for such offerings, will continue to be available through the Service, and your purchase of a Weight Loss Membership or Weight Loss Medication Plan and/or prior participation in such does not guarantee ongoing access nor does it guarantee ongoing access at a particular price. |
| 77 | We will provide you with advance notice of pricing changes prior to your renewal processing date. | 78 | We will provide you with advance notice of availability or pricing changes prior to your renewal processing date. |
| 78 | Membership Fee and Services Included The Weight Loss Membership provides Users seeking weight loss care and treatment through the Platform with access to: Weight loss clinical care services provided by the Providers to support medication-managed weight loss, including an initial telehealth medical evaluation, routine clinical check-ins (once per month), clinical visits for medication and dosage adjustments (as needed for prescribed medication), and unlimited Provider messaging; Care team support; Exclusive access to the private Hims & Hers Facebook Weight Loss Community; and Other services and products that may be provided as part of the Weight Loss Membership as may be identified from time to time through the Service. | 79 | Membership Fee and Services Included The Weight Loss Membership provides Users seeking weight loss care and treatment through the Platform with access to: Weight loss clinical care services provided by the Providers to support medication-managed weight loss, including an initial telehealth medical evaluation, routine clinical check-ins (once per month), clinical visits for medication and dosage adjustments (as needed for prescribed medication), and unlimited Provider messaging; Care Team support; Exclusive access to the private Hims & Hers Facebook Weight Loss Community; Nausea medication (if prescribed) and Other services and products that may be provided as part of the Weight Loss Membership as may be identified from time to time through the Service. |
| 82 | The cost of your Weight Loss Membership does not include the cost of any other medication that may be prescribed by your Provider for weight loss. | 83 | The cost of your Weight Loss Membership does not include the cost of any other medication that may be prescribed by your Provider for weight loss, except as set forth above. |
| 83 | Medication Plan If your Provider determines that a weight loss prescription product is appropriate for you and writes a prescription, you may be presented with the option to fill the prescription through one of the Pharmacies pursuant to a medication plan (" Medication Plan "). | 84 | Weight Loss Medication Plan If your Provider determines that a weight loss prescription product is appropriate for you and writes a prescription, you may be presented with the option to fill the prescription through one of the Pharmacies pursuant to a medication plan (" Weight Loss Medication Plan "). |
| 84 | If you purchase prescription products through a Medication Plan, you understand and acknowledge that you are purchasing an automatically-renewing Medication Plan subscription for the recurring intervals and amounts identified to you at check-out. | 85 | If you purchase prescription products through a Medication Plan, you understand and acknowledge that you are purchasing an automatically-renewing Weight Loss Medication Plan subscription for the recurring intervals and amounts identified to you at check-out. |
| 85 | Your Medication Plan will automatically renew until you cancel or your provider cancels or changes your prescription. | 86 | Your Weight Loss Medication Plan will automatically renew until you cancel, or until your Provider cancels your prescription or changes it to a different medication. |
| 86 | Your first Weight Loss Membership and Medication Plan renewal may be charged early to prevent any discontinuity in treatment. | 87 | Routine dose adjustments do not stop your Weight Loss Medication Plan from renewing. |
| 87 | Your subsequent Weight Loss Membership and, with respect to prescription products filled through the Pharmacies, Medication Plan renewal charges and shipments, where applicable, may be charged and/or shipped up to two (2) days early to accommodate holidays or for other operational reasons to support continuity of treatment. | 88 | Your first Weight Loss Membership and Weight Loss Medication Plan renewal may be charged early to prevent any discontinuity in treatment. |
| 89 | Your subsequent Weight Loss Membership and, with respect to prescription products filled through the Pharmacies, Weight Loss Medication Plan renewal charges and shipments, where applicable, may be charged and/or shipped up to two (2) days early to accommodate holidays or for other operational reasons to support continuity of treatment. | ||
| 90 | An active Weight Loss Membership is required to be evaluated by a Provider for a prescription and to purchase and continue with a Medication Plan. | 92 | An active Weight Loss Membership is required to be evaluated by a Provider for a prescription and to purchase and continue with a Weight Loss Medication Plan. |
| 100 | Cancelling Your Weight Loss Membership and/or Medication Plan Your Weight Loss Membership will automatically renew at the applicable billing cadence unless you cancel at least two (2) days before your next billing date. | 102 | Canceling Your Weight Loss Membership and/or Weight Loss Medication Plan Your Weight Loss Membership will automatically renew at the applicable billing cadence unless you cancel at least two (2) days before your next billing date. |
| 101 | If you have been pre-shipped medication for a pre-paid multi-month Medication Plan, cancellation must occur at least two (2) days before your next billing date and will not take effect until the end of your medication supply period. | 103 | If you have been shipped medication for a pre-paid multi-month Weight Loss Medication Plan, cancellation of your Weight Loss Membership will not take effect until the end of your medication supply period for any medication already shipped. |
| 102 | Your Medication Plan will renew at the interval identified at check-out unless you cancel at least two (2) days before your next billing date. | 104 | You remain responsible for Weight Loss Membership charges during the remainder of your active Weight Loss Medication Plan. |
| 103 | For the avoidance of doubt, the two (2)-day cancellation deadlines described in this section are calculated based on your originally scheduled billing date, regardless of whether your Weight Loss Membership or Medication Plan charge or shipment occurs early as permitted under this Agreement. | 105 | Your Weight Loss Medication Plan will renew at the interval identified at check-out, consistent with an active prescription, unless you cancel at least two (2) days before your next billing date. |
| 104 | You can view your renewal date and cancel your Weight Loss Membership and your Medication Plan, or just your Medication Plan, in-app or through your online account under "My Subscriptions", by contacting the Customer Help Center at support@forhims.com, or by calling 1-800-368-0038. | 106 | For the avoidance of doubt, the two (2)-day cancellation deadlines described in this section are calculated based on your originally scheduled billing date, regardless of whether your Weight Loss Membership or Weight Loss Medication Plan charge or shipment occurs early as permitted under this Agreement. |
| 105 | Cancellation will take effect at the end of the current billing period. | 107 | You can view your renewal date and cancel your Weight Loss Membership and your Weight Loss Medication Plan, or just your Weight Loss Medication Plan, in-app or through your online account under "My Subscriptions", by contacting the Customer Help Center at support@forhims.com, or by calling 1-800-368-0038. |
| 106 | Your first month Membership fee is non-refundable. | 108 | Cancellation will take effect at the end of the current billing period or medication supply period. |
| 107 | Refunds for partially used Weight Loss Membership or Medication Plan periods are not guaranteed and may be provided in our sole and absolute discretion. | 109 | Your first month Weight Loss Membership fee is non-refundable. |
| 109 | You will receive a refund for your Medication Plan only if (1) for an initial order, you cancel your Medication Plan within 48 hours of submitting your payment information; or (2) for subscription renewals, you cancel your Medication Plan two (2) days before your next billing renewal date. | 111 | You will receive a refund for your Weight Loss Medication Plan if (1) for an initial order, you cancel within 48 hours of submitting your payment information and your Weight Loss Medication Plan has not yet shipped; or (2) for subscription renewals, you cancel at least two (2) days before your next billing date. |
| 110 | Your cancellation of your Medication Plan is deemed to be your direction to the Pharmacy to cancel your weight loss prescription. | 112 | Refunds for partially used Weight Loss Membership or Weight Loss Medication Plan periods outside of these circumstances are not guaranteed and may be provided in our sole and absolute discretion. |
| 111 | Cancelling your Medication Plan does not automatically cancel your Weight Loss Membership, which will continue to renew at the applicable billing cadence until you cancel. | 113 | Your cancellation of your Weight Loss Medication Plan is deemed to be your direction to the Pharmacy to cancel your weight loss prescription. |
| 112 | If you cancel your Medication Plan, you will not receive any unshipped medication following your cancellation date. | 114 | Canceling your Weight Loss Medication Plan does not automatically cancel your Weight Loss Membership, which will continue to renew at the applicable billing cadence until you cancel. |
| 113 | Cancelling your Weight Loss Membership also cancels your Medication Plan, and the cancellation of your Weight Loss Membership and Medication Plan is deemed to be your direction to the Pharmacy to cancel your weight loss prescription. | 115 | If you cancel your Weight Loss Medication Plan, you will not receive any unshipped medication following your cancellation date. |
| 114 | If you cancel your Weight Loss Membership, your Weight Loss Membership and any active Medication Plan will not auto-renew, you will no longer be able to access Weight Loss Membership benefits and services after the end of your current billing period, and you will not receive any unshipped medication following your cancellation date. | 116 | Canceling your Weight Loss Membership also cancels your Weight Loss Medication Plan, and the cancellation of your Weight Loss Membership and Weight Loss Medication Plan is deemed to be your direction to the Pharmacy to cancel your weight loss prescription. |
| 117 | If you cancel your Weight Loss Membership, your Weight Loss Membership and any active Weight Loss Medication Plan will not auto-renew, you will no longer be able to access Weight Loss Membership benefits and services after the end of your current billing period, and you will not receive any unshipped medication following your cancellation date. | ||
| 118 | Hims Testosterone Membership The Hims Testosterone Membership ("Testosterone Membership") provides eligible Users with access to certain clinical services and related Platform-facilitated support services for medication-managed testosterone deficiency treatment for men, for a recurring fee. | ||
| 119 | You understand and acknowledge that the Testosterone Membership includes the limited services described below, as such services may be updated from time to time through the Platform, and does not include, and is not intended as a substitute for, comprehensive primary care services or other medical, health or wellness services not related to the treatment of testosterone deficiency. | ||
| 120 | The cost of the Testosterone Membership does not include the cost of any prescription product that may be prescribed by a Provider as part of the clinical services offered through the Testosterone Membership. | ||
| 121 | You further understand and acknowledge that the Testosterone Membership is not an insurance plan and is not a substitute for a health insurance plan or health insurance coverage. | ||
| 122 | It is not intended to replace any health insurance plan or coverage that you may carry. | ||
| 123 | Neither Hims & Hers nor the Pharmacies, Labs, Medical Groups, or Providers guarantee that the Testosterone Membership or any particular corresponding medication plan ("Testosterone Medication Plan"), or any particular pricing structure for such offerings, will continue to be available through the Service, and your purchase of a Testosterone Membership or Testosterone Medication Plan and/or prior participation in such does not guarantee ongoing access nor does it guarantee ongoing access at a particular price. | ||
| 124 | Applicable federal and state laws may also impose limits on the availability of the Service or on the refill, quantity, or duration of a prescription for controlled substances, and such laws (or temporary waivers or regulatory flexibilities under applicable laws) are subject to frequent change. | ||
| 125 | We will provide you with advance notice of availability or pricing changes prior to your renewal processing date. | ||
| 126 | Membership Fee and Services Included The Testosterone Membership provides Users seeking care and treatment for testosterone deficiency through the Platform with access to: Clinical care services provided by the Providers to support treatment of testosterone deficiency, including an initial and follow-up telehealth medical evaluation, routine clinical check-ins, clinical visits for medication and dosage adjustments (as needed for prescribed medication), and unlimited Provider messaging; Care Team support; Two qualifying testosterone lab tests per year, with samples self-collected at home and mailed to H&H Labs, LLC to perform the laboratory review; to monitor your progress and determine the best treatment, your Provider will determine if and when additional lab testing is needed; if your Provider determines that your treatment requires additional testing, that testing is also covered by your Membership; Exclusive access to the private Hims Facebook Testosterone Community and an exclusive Hims testosterone monthly newsletter; and Other services and products that may be provided as part of the Testosterone Membership as may be identified from time to time through the Service. | ||
| 127 | The Testosterone Membership may only be purchased on an automatically renewing subscription basis. | ||
| 128 | Your payment device that you enter at check-out will be automatically charged at monthly or annual intervals until you cancel your Testosterone Membership. | ||
| 129 | Your first month's Testosterone Membership fee is non-refundable and includes collection of costs for initial Provider review and the initial qualifying lab performed by H&H Labs, LLC. | ||
| 130 | The cost of your Testosterone Membership includes amounts charged for use of the Service, as well as (1) amounts charged by the Medical Groups for the services of the Providers, which amounts are collected on behalf of and paid to the Medical Group, and (2) amounts charged by H&H Labs for laboratory products and/or services, which amounts are collected on behalf of and paid to H&H Labs. | ||
| 131 | See "Laboratory Products and Services" section for additional terms relating to these laboratory products and/or services accessible through the Platform. | ||
| 132 | The cost of your Testosterone Membership does not include the cost of any medication that may be prescribed by your Provider for testosterone deficiency. | ||
| 133 | Testosterone Medication Plan Any prescription product that is prescribed as part of a Testosterone Medication Plan is intended solely for legitimate therapeutic purposes as determined by a Provider and will not be prescribed for muscle building, athletic performance enhancement, bodybuilding, cosmetic purposes, or any non-therapeutic use. | ||
| 134 | Patients who seek testosterone prescriptions for non-therapeutic purposes will be declined services or products. | ||
| 135 | Any misrepresentation of symptoms or medical history for the purpose of obtaining testosterone for non-medical use may result in suspension or termination of services or products. | ||
| 136 | If your Provider determines that a prescription product is appropriate for you and writes a prescription, you will be presented with the option to fill the prescription through one of the Pharmacies pursuant to a Testosterone Medication Plan. | ||
| 137 | If you purchase prescription products through a Testosterone Medication Plan, you understand and acknowledge that you are purchasing an automatically-renewing Testosterone Medication Plan subscription for the recurring intervals and amounts identified to you at check-out. | ||
| 138 | Your Testosterone Medication Plan will automatically renew, provided you have an active prescription at the time of renewal. | ||
| 139 | Your Testosterone Medication Plan will stop renewing if you cancel, or if your Provider cancels your prescription or changes it to a different medication. | ||
| 140 | Routine dose adjustments do not stop your Medication Plan from renewing. | ||
| 141 | Your first Testosterone Membership and Testosterone Medication Plan renewal may be charged early to prevent any discontinuity in treatment. | ||
| 142 | Your subsequent Testosterone Membership and, with respect to prescription products filled through the Pharmacies, Testosterone Medication Plan renewal charges and shipments, where applicable, may be charged and/or shipped up to two (2) days early to accommodate holidays or for other operational reasons to support continuity of treatment. | ||
| 143 | If you fill a testosterone prescription with a pharmacy other than the Pharmacies, the Service will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription product and paying the pharmacy directly for the cost of the prescription product. | ||
| 144 | An active Testosterone Membership is required to be evaluated by a Provider for a prescription (which may be issued if determined appropriate for you by a Provider) and to purchase and continue with a Testosterone Medication Plan. | ||
| 145 | In addition, failure to complete laboratory testing or other steps recommended by a Provider may cause your treatment or prescription to be delayed, discontinued, or canceled. | ||
| 146 | Cancelling Your Testosterone Membership and/or Testosterone Medication Plan Your Testosterone Membership will automatically renew at the applicable billing cadence unless you cancel at least two (2) days before your next billing date. | ||
| 147 | If you have been shipped medication for a pre-paid multi-month Testosterone Medication Plan, cancellation of your Testosterone Membership will not take effect until the end of your medication supply period for any medication already shipped. | ||
| 148 | You remain responsible for Testosterone Membership charges during the remainder of your active Testosterone Medication Plan. | ||
| 149 | Your Testosterone Medication Plan will renew at the interval identified at check-out, consistent with an active prescription, unless you cancel at least two (2) days before your next billing date. | ||
| 150 | For the avoidance of doubt, the two (2)-day cancellation deadlines described in this section are calculated based on your originally scheduled billing date, regardless of whether your Testosterone Membership or Testosterone Medication Plan charge or shipment occurs early as permitted under this Agreement. | ||
| 151 | You can view your renewal date and cancel your Testosterone Membership and your Testosterone Medication Plan, or just your Testosterone Medication Plan, in-app or through your online account under "My Subscriptions", by contacting the Customer Help Center at support@forhims.com, or by calling 1-800-368-0038. | ||
| 152 | Cancellation will take effect at the end of the current billing period or medication supply period. | ||
| 153 | Your first month's Testosterone Membership fee is non-refundable. | ||
| 154 | You will not be eligible for a refund for any medication after it has been shipped. | ||
| 155 | You will receive a refund for your Testosterone Medication Plan if (1) for an initial order, you cancel within 48 hours of submitting your payment information and your Medication Plan has not yet shipped; or (2) for subscription renewals, you cancel at least two (2) days before your next billing date. | ||
| 156 | Refunds for partially used Testosterone Membership or Testosterone Medication Plan periods outside of these circumstances are not guaranteed and may be provided in our sole and absolute discretion. | ||
| 157 | Your cancellation of your Testosterone Medication Plan is deemed to be your direction to the Pharmacy to cancel your testosterone prescription. | ||
| 158 | Cancelling your Testosterone Medication Plan does not automatically cancel your Testosterone Membership, which will continue to renew at the applicable billing cadence until you cancel. | ||
| 159 | If you cancel your Testosterone Medication Plan, you will not receive any unshipped medication following your cancellation date. | ||
| 160 | Cancelling your Testosterone Membership also cancels your Testosterone Medication Plan, and the cancellation of your Testosterone Membership and Testosterone Medication Plan is deemed to be your direction to the Pharmacy to cancel any prescriptions associated with your Testosterone Medication Plan. | ||
| 161 | If you cancel your Testosterone Membership, your Testosterone Membership and any active Testosterone Medication Plan will not auto-renew, you will no longer be able to access Testosterone Membership benefits and services after the end of your current billing period or medication supply period, and you will not receive any unshipped medication following your cancellation date. | ||
| 123 | The Platform is serving as the conduit of the Lab regarding the Lab products and services and the costs associated with the laboratory products and services are included in the total charged to you by the Service. | 170 | The Platform is serving as the billing conduit of the Lab regarding the Lab products and services and the costs associated with the laboratory products and services are included in the total charged to you by the Service. |
| 174 | Your at-home collection kit should be used and returned within three (3) months of the date it ships to you. | ||
| 175 | We are not required to process a sample returned after this timeframe, although kits may be accepted up to the expiration date printed on the kit. | ||
| 176 | Once a kit ships to you, it counts as one of your included lab tests for the year, whether or not you return it, and is not refunded or replaced with an additional test if the kit is not returned or expires unused. | ||
| 177 | Following a self-requested lab kit, you may not request an additional lab kit for ninety (90) days from the date you requested it. | ||
| 178 | This limitation does not apply to lab kits ordered or determined necessary by your provider, replacement kits, or laboratory services you pay for separately. | ||
| 167 | By visiting, accessing, registering with or using the Service, you are (a) representing and warranting to us that you are either (1) at least eighteen (18) years of age or older or at least the age of majority in your jurisdiction of residence, if higher than eighteen (18), or (2) at least thirteen (13) years of age, have obtained consent from your parent or legal guardian to use the Service, and will use the Service for the sole purpose of obtaining a medical consultation for the treatment of acne; (b) if you are a parent or legal guardian providing consent for an individual minor who is under the age of eighteen (18) (or such higher age of majority under applicable state law), representing and warranting to us that you are the parent or legal guardian for such minor and have all legal power and authority to provide consent for the use of the Service by such minor; (c) representing and warranting to us that when you use the Service to consult with a Provider, you are located in the same state as the shipping address you provide in your account at the time that you conduct such consultation; (d) agreeing to comply with all applicable laws in visiting, accessing, registering with our using the service; and (e) agreeing that you will only use the Service for lawful purposes. | 219 | By visiting, accessing, registering with or using the Service, you are (a) representing and warranting to us that you are either (1) at least eighteen (18) years of age or older or at least the age of majority in your jurisdiction of residence, if higher than eighteen (18), or (2) at least thirteen (13) years of age, have obtained consent from your parent or legal guardian to use the Service, and will use the Service for the sole purpose of obtaining a medical consultation for the treatment of acne; (b) if you are a parent or legal guardian providing consent for an individual minor who is under the age of eighteen (18) (or such higher age of majority under applicable state law), representing and warranting to us that you are the parent or legal guardian for such minor and have all legal power and authority to provide consent for the use of the Service by such minor; (c) representing and warranting to us that when you use the Service to consult with a Provider, you are located in the same state as the shipping address you provide in your account at the time that you conduct such consultation; (d) agreeing to comply with all applicable laws in visiting, accessing, registering with or using the service; and (e) agreeing that you will only use the Service for lawful purposes. |
| 168 | Our Service is subject to state regulations and may change from time to time due to changes in applicable regulatory requirements. | 220 | Our Service is subject to federal and state laws and may change from time to time due to changes in applicable regulatory requirements or other business reasons. |
| 169 | Certain products available through the Service are subject to additional age restrictions, and not all products or services are available to all ages. | 221 | Certain products available through the Service are subject to additional age and identity verification restrictions, and not all products or services are available to all ages. |
| 242 | Terms of Sale All products offered for sale by Hims & Hers are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. | 294 | Terms of Sale All products offered for sale by Hims & Hers are subject to availability and we reserve the right to impose or enforce quantity limits on any order or reject all or any part of an order without prior notice. |
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