Old version
July 7, 2026 01:27 UTC
125a36c8df75aae2f8e2938adaed9db682f47d9cd5264d01a86ca550ad3fb7ef
CA-V-004580
New version
August 7, 2026 01:26 UTC
3b6c5c7f68dd4d5d6699d19006468beafe19cd3e2efdf49b49f5273dbdb0d011
CA-V-005599
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Change Summary
Hims & Hers modified its Weight Loss Membership billing and refund terms in an update detected on August 7, 2026. The agreement previously required monthly subscription billing with specified refund eligibility windows; the updated terms now allow billing at 'monthly or multi-month intervals' at the company's discretion, remove the prior refund guarantee for partially used periods in favor of discretionary refunds, and clarify that first-month membership fees are non-refundable. These changes give the company flexibility to alter billing frequency and discretion over refund eligibility beyond the specific cancellation windows originally stated.
medium severity
2 Sentences added
0 Sentences removed
10 Sentences modified
403 Sentences before
405 Sentences after
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0Terms and Conditions | Hims Log in Hims & Hers TERMS AND CONDITIONS Last updated: June 2, 2026 BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT.0Terms and Conditions | Hims Log in Hims & Hers TERMS AND CONDITIONS Last updated: August 4, 2026 BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT.
71Weight Loss Membership The Hims Weight Loss Membership and the Hers Weight Loss Membership (each, the “ Weight Loss Membership ”) provides eligible Users with access to certain clinical services and related Platform-facilitated support services for medication-managed weight loss, for a recurring monthly fee.71Weight Loss Membership The Hims Weight Loss Membership and the Hers Weight Loss Membership (each, the “ Weight Loss Membership ”) provides eligible Users with access to certain clinical services and related Platform-facilitated support services for medication-managed weight loss, for a recurring fee.
79You are required to purchase the Weight Loss Membership on an automatically renewing monthly subscription basis.79You are required to purchase the Weight Loss Membership on an automatically renewing subscription basis.
80Your payment device that you enter at check-out will be automatically charged at monthly intervals until you cancel your Weight Loss Membership.80Your payment device that you enter at check-out will be automatically charged at monthly or multi-month intervals until you cancel your Weight Loss Membership.
88An active monthly Weight Loss Membership is required to be evaluated by a Provider for a prescription and to purchase and continue with a Medication Plan.88An active Weight Loss Membership is required to be evaluated by a Provider for a prescription and to purchase and continue with a Medication Plan.
98Cancelling Your Weight Loss Membership and/or Medication Plan Your Weight Loss Membership will renew each month unless you cancel at least two (2) days before your next billing date.98Cancelling Your Weight Loss Membership and/or Medication Plan Your Weight Loss Membership will automatically renew at the applicable billing cadence unless you cancel at least two (2) days before your next billing date.
103We do not offer refunds for partially used Weight Loss Membership or Medication Plan periods, and you will not be eligible for a refund for any medication after it has been shipped.103Your first month Membership fee is non-refundable.
104You will receive a refund for your Medication Plan only if (1) for an initial order, you cancel your Medication Plan within 48 hours of submitting your payment information; or (2) for monthly renewals, you cancel your Medication Plan two (2) days before your next billing renewal date.104Refunds for partially used Weight Loss Membership or Medication Plan periods are not guaranteed and may be provided in our sole and absolute discretion.
105You will not be eligible for a refund for any medication after it has been shipped.
106You will receive a refund for your Medication Plan only if (1) for an initial order, you cancel your Medication Plan within 48 hours of submitting your payment information; or (2) for subscription renewals, you cancel your Medication Plan two (2) days before your next billing renewal date.
106Cancelling your Medication Plan does not automatically cancel your Weight Loss Membership, which will continue to renew monthly until you cancel.108Cancelling your Medication Plan does not automatically cancel your Weight Loss Membership, which will continue to renew at the applicable billing cadence until you cancel.
109If you cancel your Weight Loss Membership, your Weight Loss Membership and any active Medication Plan will not auto-renew, you will no longer be able to access Weight Loss Membership benefits and services after the end of your current monthly billing cycle, and you will not receive any unshipped medication following your cancellation date.111If you cancel your Weight Loss Membership, your Weight Loss Membership and any active Medication Plan will not auto-renew, you will no longer be able to access Weight Loss Membership benefits and services after the end of your current billing period, and you will not receive any unshipped medication following your cancellation date.
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