| Before | After | ||
|---|---|---|---|
| 7 | Individual User Agreement Last updated: June 8, 2026 Welcome to Coinbase! | 7 | Individual User Agreement Last updated: June 29, 2026 Welcome to Coinbase! |
| 408 | If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268 Colorado MO7 Customer Notice - COLORADO MONEY TRANSMITTERS ACT If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 o r https://help.coinbase.com/en/contact-us . | 408 | If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268 California Please note the following disclosures for California resident customers of Coinbase, Inc.: Coinbase charges a Coinbase Fee when you buy, sell, or convert cryptocurrencies. |
| 409 | The Coinbase Fee may be discounted based on the payment method you select. | ||
| 410 | For transactions involving cryptocurrency valued under $200, the Coinbase Fee will not exceed $10. | ||
| 411 | For all other transactions, the Coinbase Fee will not exceed 6% of the USD value of the cryptocurrency. | ||
| 412 | Despite these maximums, the Coinbase Fee you will actually pay (which will not exceed the maximum) is calculated and displayed to you at the time you place your order and may be determined by a combination of factors, like your selected payment method, the size of the order, market conditions, and/or jurisdictional location. | ||
| 413 | Please see here for more information regarding other fees. | ||
| 414 | Please see here information regarding insurance available to Coinbase for certain assets on the Coinbase platform. | ||
| 415 | Transactions in virtual currency may be irreversible, and, accordingly, losses due to unauthorized, fraudulent, and accidental transactions or transfers may not be recoverable. | ||
| 416 | Please see here for information on how to submit a report regarding unauthorized, mistaken, or accidental transactions. | ||
| 417 | Please see here for information concerning general complaint and error resolution procedures. | ||
| 418 | Please see here for information on how to update your contact information with Coinbase. | ||
| 419 | Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction. | ||
| 420 | Please see here for information regarding cancelling or suspending recurring or preauthorized purchases on the Coinbase platform, including procedures to initiate a stop-payment order. | ||
| 421 | Please see here for information regarding pending transactions. | ||
| 422 | Following each transaction, Coinbase will provide you with a receipt, trade ticket, or other evidence of the transaction. | ||
| 423 | You can access these records in your account. | ||
| 424 | Coinbase will provide California residents at least 14 days’ prior notice of changes to the fee information referenced above, Coinbase terms and conditions that have a material impact on California residents’ digital financial asset business activity, and the policies applicable to the California residents’ accounts. | ||
| 425 | Virtual currency is not legal tender in California or the United States, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. | ||
| 426 | Please see here for information regarding current and historical availability/outages of Coinbase platform products and services. | ||
| 427 | If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or visit https://help.coinbase.com/en/contact-us . | ||
| 428 | If you have an unresolved complaint regarding Coinbase, Inc., you can direct your complaint to the California Department of Financial Protection and Innovation: Online: https://dfpi.ca.gov/submit-a-complaint/ DFPI consumer complaints email: Ask.DFPI@dfpi.ca.gov Toll Free: (866) 275-2677 Paper complaint forms can be mailed to the Department of Financial Protection and Innovation: Attn: Consumer Services 651 Bannon Street, Suite 300 Sacramento, CA 95811 Please note the following disclosures for California resident Prime customers of Coinbase, Inc. and Coinbase Custody Trust Company, LLC: Coinbase Prime customers can also visit https://help.coinbase.com/en/prime for more information and relevant disclosures specific to your Coinbase Prime account. | ||
| 429 | Coinbase Prime terms and conditions may differ from the general terms outlined above – please refer to your specific Prime Agreement for details. | ||
| 430 | For complaints regarding Coinbase, Inc. or Coinbase Custody Trust Company, LLC, please contact us at 1-888-908-7930 or https://help.coinbase.com/en/contact-us . | ||
| 431 | Unresolved complaints regarding either of these entities can likewise be directed to to the California Department of Financial Protection and Innovation: Online: https://dfpi.ca.gov/submit-a-complaint/ DFPI consumer complaints email: Ask.DFPI@dfpi.ca.gov Toll Free: (866) 275-2677 And, similarly, paper complaint forms can be mailed to the Department of Financial Protection and Innovation: Attn: Consumer Services Colorado MO7 Customer Notice - COLORADO MONEY TRANSMITTERS ACT If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 o r https://help.coinbase.com/en/contact-us . | ||
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